Why do I still only have audio when I turn on the video ringtone?

1. When a China Mobile VoLTE customer uses a terminal that supports playing video ring back tones to make a call to a customer who has subscribed to the video ring back tones function, and the network is in good condition, the calling customer will receive a call regardless of whether it is an audio call or When a video call is initiated, the system will play the video ring tone content.

2. If the calling customer is a non-VoLTE customer, or the calling terminal does not have the ability to play video ring tones, or the calling terminal cannot apply for enough network bandwidth resources to play the video during the ringing stage When a ring tone is played, the system will play the audio ring tone content for the caller regardless of whether the caller initiates an audio or video call to the called customer who has subscribed to the video ring tone service.

3. The video ringback tone service supports inter-provincial roaming of China Mobile.

4. Since VoLTE international roaming service has not yet been launched on the existing network, the video ringback tone service does not support international roaming for the time being.

5. The video ringback tone service currently does not support interoperability between different networks, but the audio ringback tone can be heard.

6. The video ringback tone SMS service number is 10658830

Processing method:

1. Browse and order video ringback tone content

(1 ) Migu Music App: Log in to Migu Music App-[Music]-[Video Ring Tones] to enter the special area to browse and order.

(2) Video ringback tone H5 page: Go to c.migu.cn/mgspcl, log in according to the prompts, browse and order.

2. DIY video ring tones

Migu Music App-[Music]-[Video ring tones]-[DIY ring tones], follow the instructions to upload or shoot.

Other instructions:

1. Conditions of use

When a China Mobile VoLTE customer uses a terminal that supports playing video ringback tones to make a call to a customer who has subscribed to the VoLTE video ringtone function If the call is made and the current bandwidth resources of the network are sufficient, the calling customer will be able to see the video ring tone of the called customer whether it is an audio call or a video call.

If the calling customer is a non-VoLTE customer, or the calling terminal does not have the ability to play the video ringback tone, or when the calling terminal cannot apply for sufficient network bandwidth resources to play the video ringtone during the ringing stage , then whether the caller initiates an audio or video call to the called customer who has subscribed to the video ringback tone service, the system will play the called customer's audio ringback tone.

The video ringback tone service supports inter-provincial roaming of China Mobile, but does not currently support Hong Kong, Austria, Taiwan and international roaming.

2. The difference between video ring tones and audio (or ordinary) ring tones

When a customer activates the video ring tones service, when a friend calls the customer's phone, they will have the opportunity to see a section of customer settings Video, audio (or regular) ringtones are just music or songs. That is, video ringtones are sounds and pictures, while audio (or ordinary) ringbacks are only sounds.

3. Conditions required to see the video ring tone

(1) Calling customer (caller):

The mobile phone supports video ring tone playback and is upgraded at the same time to the latest system.

Enable VoLTE high-definition voice function.

Turn on the VoLTE switch on your phone (turn on "VoLTE HD Call" or "HD Voice" in the phone settings).

VoLTE network environment (there is an HD or VoLTE logo above the mobile phone screen).

(2) The called customer (receiving party):

The customer activates the video ring tone.

4. High-definition voice function settings

For Android phones, find the mobile network in the phone settings and turn on the "VoLTE HD call" or "HD voice" switch. After activating the VoLTE function and turning on the VoLTE switch on the phone, there will be an "HD" logo on the top of the phone screen.