How do JD.COM merchants see whether door-to-door returns have been opened?

1. Log in to JD.COM account and click My Order on the right of the user name in the upper right corner.

2. After entering my order, click "Repair/Return" in common settings.

3. In the exchange maintenance interface, find the product you want to return, and then click "Apply" under the product.

4. In the interface of applying for return, select the return after the expected treatment, and then write down the reason for return below.

5. Write the basic information, click the submit button, and then wait for customer service review.

6. If it is passed, proceed to the next step, that is, the staff will pick up the pieces at home and send a text message to remind them. You should prepare invoices, complete packaging, accessories and other materials. You can check the return progress in the repair/return interface.

7. JD.COM was the last to return the goods. COM's home to pick up the goods. Note that the courier will give you a receipt, fill in the information and save it for future reference.

8. If the audit is unsuccessful, the customer service will inform the reason for the failure. Then resubmit the application according to the situation.