Where do Taobao sellers complain about being cheated?

There are many ways to protect Taobao merchants' fraud. You can call the consumer complaint hotline 123 15 directly in the Taobao reporting shop, and log on to the national internet platform 123 15 to defend your rights. In case of emergency or large amount involved, you can call the police directly for help.

There are many ways to protect Taobao merchants' fraud. You can directly click on the upper right corner of the merchant interface to report the store, you can call the 123 15 consumer complaint hotline to report, you can log on to the 123 15 national internet platform to defend your rights, and you can also call the police for help directly in case of emergency or when the amount involved is large.

(1) APP directly protects rights.

1. Open the phone, find "Taobao app" and click to enter.

2. After entering Taobao, click "My Taobao" in the lower right corner.

3. After entering the "My Taobao" homepage, find "Customer Service Xiaomi" and click Enter.

4. After entering, click "Input Box".

5. In the input box, enter "Complaint" and click Send.

6. At this point, select the store to report.

(2) 123 15 rights protection

1, dialing method

After dialing 123 15, if you need to complain or report, please answer the questions according to the staff's prompts, truthfully tell the facts, reasons and requirements of the complaint, and tell your name, address, telephone number or other contact information as well as the name, address and telephone number of the respondent.

In addition, there is a charge for calling 123 15. Consumer complaint cases shall be under the jurisdiction of the administrative department for industry and commerce where the operator is located. For example, merchants need the area code and dialing requirements of the location of the merchants in different places.

(1) When your rights and interests are infringed, the respondent is under the jurisdiction of the administrative department for industry and commerce; (2) When your rights and interests are infringed in the process of consumption; (3) When discovering fake and shoddy goods and "dens" for manufacturing fake and shoddy goods; (4) When you find false advertisements and deceive consumers; Please call 123 15 to report the complaint, and we will help you mediate the dispute. If violations are found, we will investigate and deal with them according to law.

3. Qualifying conditions

(1) There is a clear defendant;

(Be sure to know the specific business information, such as store name, address, telephone number, etc. (2) There are specific appeal requests, facts and reasons; (3) Being under the jurisdiction of the administrative department for industry and commerce; (The jurisdiction can be divided into: responsible for market supervision and management and administrative law enforcement. Jurisdiction includes two aspects: function and territoriality. (four) consumers need to buy, use goods or receive services for daily consumption.

4. Reject the appeal

(1) The defendant is no longer liable for breach of contract for goods that have exceeded the warranty period or have exceeded the warranty period after purchase; (two) the mediation agreement has been reached and implemented, and there are no new circumstances and new reasons; (three) the court, arbitration institution or other administrative organ has accepted or handled it; (four) consumers know or should know that their rights and interests have been infringed for more than one year; (five) consumers can not prove that their rights and interests have been infringed;

(six) does not comply with national laws, administrative regulations and rules.

Step 5: deadline

(1) decide whether to accept the complaint within 5 days after receiving it;

(2) The mediation shall be terminated within 60 days from the date of receiving the complaint (excluding the testing time); If the mediation fails, the mediation is terminated.

In recent years, cases related to online fraud are not uncommon. However, thanks to China's excellent legal provisions and strong support from merchants, consumers can have efficient channels to reflect their reasonable demands. When consumers rationally use merchant platforms and public security laws to effectively protect their rights, those fraudsters have no way to escape. I believe that through the joint efforts of consumers and relevant departments, we will be able to build a high-quality online consumption environment, purify cyberspace and enhance the consumption experience of every consumer.