Ask the bank staff to criticize the reverse process operation.

Please modify according to the model essay!

letter of complaint

Due to my carelessness and mistakes in the business operation of 18 and 18 in February, it not only caused bad influence to the branch and the team, but also damaged the corporate image of the company in the region. I have deeply realized my mistake. Here, please accept my deep apologies.

On the evening of 12, 18, I seriously became a day's business: after I checked out quickly, I printed the balance sheet of the trunk and began to check the trunk. After a series of processes, such as binding handles, counting odd and total, 7 cash and 1 card were determined; 20 pairs of certificates of deposit; Ordinary passbook13; This is completely in line with the balance sheet of the trunk.

After stamping the official seal and seal of cash receipt 4 on the roll sheet, I began to check the library with the teller * sister. After the inventory was correct, she and I finished packing separately, and * and I packed the trunk, and * sister packed the trunk. Maybe it's because I'm new here that I'm not familiar with the business process. At that time, I was careless and didn't count with Tian Jie, which directly led to loopholes in the inspection project.

The occurrence of this mistake made me deeply realize that details determine success or failure. To be a good bank teller, especially an excellent "recruit", it is far behind the times to follow the rules step by step. What I want to do is to think more, avoid problems and solve them. Only in this way can I strengthen my awareness of risk prevention and optimize my service from the details. As the saying goes, "review the past and learn the new." In a few days, I deeply reflected and systematically studied the service process of banking business. I will definitely overcome the problem of not unpacking carefully in the future. I'll check the warehouse with two people, pack it with two people, and check it carefully to be sure.

However, in the face of the mistakes that have been made at this moment, my heart is full of regret and guilt. I sincerely hope that the branch leaders can give me a chance to turn over a new leaf. In the future, I will definitely do my job well, raise my awareness of prevention, overcome my careless thoughts, keep a high degree of vigilance at all times, always study banking service standards, emergency treatment and other regulations, and operate my business in strict accordance with the regulations. Dedicate all your light and tribute to the development of the branch.

Please believe me, I promise I won't make similar mistakes again.

Recently, due to my carelessness, I kept making mistakes in my work, which not only cost me money, but also brought trouble to my colleagues. More importantly, I didn't realize that my mistake affected not only myself, but the reputation of the whole bank.

These days, I have been thinking about all kinds of mistakes I have made recently, hoping to find the root of my problems in constant reflection. I found that my performance in recent days was not even as good as when I first started to go to the counter independently. I think the reasons are as follows:

1. When I first came to the counter, I always read more and asked more questions because I didn't know anything. I always watch others do it once or ask the old employees first, and then do something I can't or am not sure about, thus avoiding many mistakes.

2. Because I am not skilled in business, when I handle business for my clients, I always check it repeatedly and follow the steps carefully step by step, so even if I handle business slowly, I can guarantee accuracy.

I am eager for success. Because I feel that many of my businesses have gradually become familiar with them, I always hope to speed up. Looking at so many predecessors who are faster than myself, I always hope that I can be the same, but I forget that their proficiency is formed over time. They are unskilled in basic business skills, but they don't practice hard but demand speed. More mistakes are inevitable.

After all kinds of mistakes, I didn't realize how serious my mistakes were in time, thinking that I only caused myself economic losses, but I was wrong, and this was not just my personal mistake. Now that I have become an employee of China Bank, my actions often do not represent me alone, and my mistakes are not just personal losses. The first loss is the reputation of the bank. Now I understand that customers choose our bank because they trust us. In many people's minds, it is impossible for banks to make mistakes. The money in the bank has been checked many times, and many people never check the amount, let alone counterfeit money. And my first mistake may be thought by customers because I am an unskilled intern, but after many times, I will think that the bank is not strict, and I have become a loophole in risk prevention, and what I have lost over time is the credibility of the bank.

Now that we are aware of the seriousness of the problem, we should constantly improve in our future work and get rid of our various problems. The first thing I want to change is my attitude. I can't be as careless as before. I must be careful when dealing with every business to ensure that I am doing a business for an enterprise. Secondly, we should constantly practice our basic business skills and learn from our predecessors. Finally, I have to change my mind and think from the perspective of a bank employee. When I sit at the counter, I no longer represent myself, but the image of the bank.

After this incident, I fully realized my shortcomings in my work, and made clear the direction of my future efforts, that is, to do what I should do in a down-to-earth manner, not to be quick but to be accurate, to exercise my business level in my daily work, and to become an employee that both banks and customers feel at ease.