Service guarantee

In today's social life, more and more people contact and use the letter of guarantee, which is a written commitment. So what does the guarantee usually say? The following are seven service guarantees I collected for reference only. Welcome to reading.

Service guarantee 1 In order to further change the work style, optimize the development environment and promote the sound and rapid economic and social development of our county, on behalf of the * * Industrial and Commercial Bureau, I solemnly promise to the people of the county as follows:

The first is to implement the responsibility system of asking questions first.

Enterprises, individual industrial and commercial households and consumers who go to the industrial and commercial authorities to handle affairs are responsible for handling and transferring the matters they handle for the first time.

Second, the establishment of industrial and commercial registration window

Register the "Chief Representative System"

The implementation of the chief representative system of industrial and commercial window means that the chief representative has full authority to examine and approve administrative examination and approval items, coordinate business and supervise handling on behalf of the county industrial and commercial bureau, so that all the matters applied by the client can be completed in the central window, which changes the phenomenon of "multiple trips", and "shop in front and shop at the back" and "accepting at both ends" in the process of handling affairs, and truly realizes the quality, speed and efficiency improvement of the industrial and commercial window registration work.

Third, the implementation of the time limit system.

In the case of complete materials, the enterprise name is pre-approved for 3 working days; Limited company, sole proprietorship enterprise, partnership enterprise and unincorporated enterprise as legal person shall complete the formalities within 7 working days; The registration of the establishment of business units shall be completed within 7 working days.

Fourth, safeguard consumer safety.

Give full play to the role of "235" consumer rights protection service stations in 25 township administrative villages, large shopping malls, supermarkets and enterprises in the county, and solve consumer disputes in the bud. At the same time, seriously deal with consumer complaints, that is, after receiving the complaint application, make a reply on whether to accept it on the spot; Decided to accept complaints and deal with them in time.

Five, support the reemployment of laid-off workers, establish a "green channel"

Give priority to accepting, approving and issuing laid-off workers who apply for starting their own businesses, and actively build a re-employment platform to provide quality services for laid-off workers' re-employment.

Intransitive verbs promote sunshine administration

Conscientiously implement the "service commitment system", make public the responsibilities, accreditation conditions and procedures, charging basis, items and standards of the industrial and commercial departments through the service windows such as 123 15 complaint reporting platform, place of registration, grass-roots industrial and commercial offices and "Red Shield Information Network", increase the transparency of industrial and commercial administration, and accept supervision from all sectors of society.

Seven, strict administration according to law, civilized and fair law enforcement.

When collecting fees, checking and handling cases, they should dress for posts, be dignified in appearance, have more than two law enforcement officers and show their law enforcement certificates, strictly follow the relevant provisions of laws and regulations to implement procedures and charging standards, and truly implement administration according to law and civilized law enforcement.

Eight, change the work style, improve work efficiency

Conscientiously implement the "six bans" of the State Administration for Industry and Commerce and the "Regulations on Prohibition of Alcohol for Office Workers at Noon" of the county government, further implement the convenience measures such as the first inquiry responsibility system and the time-limited handling system, and provide thoughtful and enthusiastic services to the masses.

The above promises are welcome to be supervised by the people of the county.

Commitment:

Xx，xx，XX，XX

Service Guarantee Article 2 Party A: _ _ _ _ _ _

Party B: _ _ _ _ _ _

In order to standardize the quality of corporate mail services and related customer services provided by Party B and enable customers to effectively supervise Party B's services, this service quality guarantee is formulated.

First, the mailbox connectivity guarantee.

1. Definition and scope of application

"Email Connectivity" refers to whether the email address provided by Party B to Party A can send and receive emails through the client or the web. "E-mail Unicom" means that the e-mail address provided by Party B can normally send and receive internal and external mail; "Mailbox disconnection" means that the email address provided by Party B cannot send and receive internal and external domain mail normally.

promise

Party B guarantees 99.9% connectivity of the customer network system, that is, the monthly disconnection time is less than 44 minutes.

3. Provisions on compensation for breach of contract

If Party B fails to meet the service quality promised in this article in any month, Party B will provide Party A with double service time in that month.

Party B can calculate the monthly "no email contact" time of Party A according to Party A's requirements. "No email connection" includes the time (minutes) when Party A's email can't be sent and received normally due to Party B's responsibility, but it does not include the following reasons:

Party A agrees to Party B's network maintenance;

B. Any equipment or circuit that Party A is responsible for maintaining;

C. Any errors caused by Party A's use;

D caused by Party A's negligence or operation authorized by Party A;

E. artificially destroying telecommunication lines or debugging or expanding the lines and equipment of basic telecommunication operators;

F. caused by force majeure.

Second, the delay guarantee of mail sending and receiving.

1. Definition and scope of application

The sending delay of the mail system refers to the time required from the time when the customer sends the mail completely through the client or webpage (that is, the mail system receives the mail completely) to the time when the mail system starts sending the mail to the target post office; The mail system receiving delay refers to the time it takes for the mail system to completely receive an email from the source post office until the receiving customer can access the email through the client or webpage (that is, the mail system delivers the email to the customer's mailbox completely).

promise

Party B guarantees that the average delivery delay of the mail system is ≤ 1 minute, and the longest delivery delay is ≤ 1 hour; The average receiving delay of the mail system is ≤ 1 minute, and the maximum is ≤ 1 hour.

3. Provisions on compensation for breach of contract

Party B may, according to Party A's requirements, make statistics on the average time and the longest time of Party A's "mail receiving and dispatching delay" every month. If the average time of delay in sending and receiving mail fails to meet the promise or the maximum time appears more than twice, Party A shall be provided with double service time in that month. However, it does not include the over-standard delay of Party A's sending and receiving due to the following reasons:

Party A agrees to Party B's network maintenance; Party A's receiving and sending delay caused by non-Party B's mail system;

B. Any equipment or circuit that Party A is responsible for maintaining;

C. Any errors caused by Party A's use;

D caused by Party A's negligence or operation authorized by Party A;

E. artificially destroying telecommunication lines or debugging or expanding the lines and equipment of basic telecommunication operators;

F. caused by force majeure.

Third, the operation and maintenance guarantee

1. Definition and scope of application

Some basic indicators of the operation and maintenance of the mail system provided by Party B. ..

2. Commitment and compensation for breach of contract

System monitoring and maintenance time: provide 7×24 hours system monitoring and maintenance.

Total monthly failure duration: the longest time shall not exceed 100 minutes. The total monthly failure duration refers to the sum of all monthly failure durations.

Total duration of monthly adjustment: no more than 100 minutes. The total duration of monthly adjustment refers to the sum of all monthly adjustment durations.

System availability rate: the minimum system availability rate is not less than 99.99%, which refers to the proportion of system trouble-free time in each month to the total time of the month.

Annual trouble-free days: at least 360 days. The number of trouble-free days in a year refers to the sum of natural days without any trouble in a year.

Charging error rate: the maximum shall not exceed 3× 10e-5. The billing error rate refers to the ratio of the number of customers who make billing errors due to various reasons to the total number of charged customers every month. Web page opening speed, narrowband conditions, mainstream models, with an average of ≤30 seconds; Under broadband conditions and mainstream models, the average value is ≤ 10 second.

If Party B fails to fulfill the promise in this article, Party B will provide Party A with double service time in that month.

Fourth, anti-spam protection.

1. Definition and scope of application

E-mail with the following attributes is called spam:

Advertisements, electronic publications, various forms of promotional materials and other promotional emails that the recipient has not requested or agreed to receive in advance;

E-mail that the recipient can't refuse;

E-mail that hides the identity, address, title and other information of the sender;

E-mail containing false information sources, senders, routes and other information;

E-mail containing virus, malicious code, pornography, reactionary and other bad information or harmful information.

Anti-spam protection: Party B uses various legal management means and technical means to intercept and prohibit the spread of spam.

promise

Party B has a special organization responsible for anti-spam work. Have a clear anti-spam contact person, telephone number, e-mail address (abuse of @ domain name), etc. Party B clearly informs all users of the hazards and legal consequences of sending spam. Party B has clear anti-spam processing procedures and measures to ensure the timeliness and effectiveness of spam processing within Party B's domain, and the longest response time shall not exceed one working day. Party B shall provide Party A with the security of gateway-level anti-spam system, and can customize the regular anti-spam function.

After Party B discovers the foreign spam, it shall handle it according to the following requirements:

A. Party B confirms spam by technical means or according to user complaints, keeps necessary information as evidence, further determines the source of spam, that is, the email account number or the ip address of the email sending server, and notifies the Internet Society at the same time, and complains to Party B and nsp in other places where spam is sent.

Party B shall take effective technical measures to block the source of spam when necessary.

C. Party B can remove the corresponding shielding measures after confirming that the spammer will no longer send spam.

D. Party B shall handle the latest spam server list within one working day after the Internet Society publishes it.

E. After Party B confirms that the domain sends spam, it will handle it according to the following requirements:

F. Party B confirms spam through technical means or complaints received, and keeps the email information as evidence. And further determine the source of spam, that is, the email account of the domain, and take effective technical means and management measures, including but not limited to stopping the service of email accounts.

G. Party B shall inform the complainant of the handling result in time, and the response time shall not exceed 3 days.

H. Party B can resume the normal use of its email account after obtaining the written guarantee that the user will not send spam any more.

1. After Party B's domain name or ip address is added to the rejection list of other anti-spam organizations at home and abroad, it shall notify the Internet Society in time.

3. Provisions on compensation for breach of contract

If Party B fails to fulfill the promise in this article, Party A will waive the monthly fee.

Verb (abbreviation for verb) antivirus protection

1. Definition and scope of application

The openness of the Internet and the proliferation of computer information provide opportunities for the spread and spread of mail viruses, and a large number of mail viruses have greatly troubled users. The popularity of e-mail and the proliferation of e-mail viruses have brought further challenges to the e-mail system, and also put forward higher requirements for its architecture and system functions.

Anti-mail virus protection: Party B uses various legal management means and technical means to intercept and prohibit the spread of mail virus.

promise

In order to provide users with better e-mail services, Party B has established an e-mail antivirus server in the enterprise e-mail system to provide anti-virus services for users' e-mails, and Party B promises the following anti-virus services:

Kill all kinds of attachment viruses. Including: doc，。 xls，。 exe，。 dll，。 zip，。 Html and so on.

Provide high-performance and efficient anti-virus services to ensure that the mail is not delayed.

The virus database is upgraded regularly to ensure that the latest viruses can be detected. The virus database should be upgraded at least once a week, and at least once a week when viruses appear frequently, and upgrades should be provided at any time according to the virus epidemic.

Provide Party A with the mailbox configuration of whether to use anti-virus service or not; You can configure anti-virus methods: killing, checking only, whether to keep the original attachment, etc. It can be configured by software.

3. Provisions on compensation for breach of contract

If Party B fails to fulfill the promise in this article, Party A will waive the monthly fee.

Intransitive verb guarantee (content is temporarily lacking)

1. Definition and scope of application

_________。

promise

_________。

3. Provisions on compensation for breach of contract

_________。

Seven, the guarantee of data backup

1. Definition and scope of application

The backup and storage time of the account refers to the time limit for the e-mail service provider to keep the account information and corresponding data (including customer letters and operation logs) after the service is terminated for various reasons.

Data backup refers to the backup measures provided by Party B for mail data, and has the function of overall data recovery in case of catastrophic failure.

promise

The backup period of the account is 90 days.

The backup of data is incremental backup once a day, full backup once every three days, and the backup data is saved 1 month.

3. Provisions on compensation for breach of contract

If Party B fails to fulfill the promise in this article, Party B will provide Party A with double service time in that month.

Eight. Open guarantee

1. Definition and scope of application

Party B confirms receipt of the fees paid by Party A, opens relevant products and services for Party A, and informs Party A.. ..

promise

If Party A has a domain name and applies for mail service, Party B promises to open relevant services 24 hours a day.

Party A must apply for a new domain name to open mail service, and Party B promises to open related services within 48 hours.

3. Provisions on compensation for breach of contract

If Party B fails to fulfill the promise in this article, Party A will waive the monthly fee.

Nine. Customer service guarantee

1. Definition and scope of application

In order to ensure the normal use of e-mail services by customers, Party B has established a long-term, stable, convenient and effective customer service system, and set up a special customer service organization to receive business consultation, fee inquiry, declaration and complaints from customers.

Party B shall provide customers with convenient ways and channels of customer service, open special customer service telephones and e-mails, and establish a customer service website.

Party B widely publicizes the ways and channels of customer service, so that customers can understand the possible problems in using e-mail service and the corresponding solutions.

promise

Customer service time is 7×24 hours.

Party A (seal): _ _ _ _ Party B (seal): _ _ _ _ _ _

Representative (signature): _ _ _ _ Representative (signature): _ _ _ _ _ _

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Signing place: _ _ _ _ _ Signing place: _ _ _ _ _ _

Service Guarantee Article 3 Provide professional consulting services for cleaning industry free of charge, and promise:

1. Undertaking projects include: land reclamation and cleaning of new and old houses, land reclamation and cleaning of large and small projects, and perennial cleaning and custody of enterprises and institutions.

2. Undertaking objects include: the whole land reclamation and cleaning of large and small buildings such as families, living rooms, villas, office buildings, shops, hotels, ktv, shopping malls, hotels, schools, hospitals, factories, shopping malls, airports, railway stations and whole communities.

3. The specific contents of cleaning include: indoor whole floor cleaning, glass cleaning, window frame cleaning, wall cleaning, ceiling cleaning, kitchen cleaning, bathroom cleaning, floor tile cleaning, wall tile cleaning, range hood cleaning, air conditioning, radiator cleaning, ground wire cleaning, door cleaning and socket cleaning.

4. Professional cleaning services include: floor polishing and waxing, wool carpet and chemical fiber carpet cleaning, furniture polishing and waxing, table polishing and waxing, leather sofa and fabric sofa cleaning, range hood cleaning, air conditioning transfer, exterior wall painting and exterior wall glass curtain wall cleaning.

5. Special cleaning areas include: since its establishment, the company has provided long-term and regular cleaning staff and hourly workers for communities, families, government agencies, office buildings, stations, large supermarkets and other large areas all the year round! We sincerely welcome all customers to come to discuss cooperation!

6. Quality assurance is better than price comparison!

1. Cleaning standard: clean, free of dust, stains and oil stains, based on customer acceptance and satisfaction.

Second, quality assurance: all kinds of cleaning services, service first, you are satisfied and then pay.

As long as you are in downtown Jinan, we will serve you wholeheartedly at home in Feng Long.

Signature: xxx

Date: Year Month Day

Service guarantee 4 1. Service guarantee system

The goal of the company's service system is to provide customers with quality-guaranteed services, and to closely integrate enterprise business and IT services through the integration of business and IT strategies, service design and management, service development and implementation, service operation and maintenance, and guarantee service delivery. According to the business needs of enterprises, formulate corresponding IT strategies, and transform IT strategies into specific IT service plans, design and redesign services to continuously improve service quality, establish, negotiate and sign service level agreements to ensure the security of IT infrastructure and data, and define and manage service levels within cost limits. The establishment and implementation of services will run through the IT strategy, enabling IT to meet the business needs to the greatest extent.

The composition of the company's service system and the functions of each part are based on the refining of practical experience and the learning of ITIL mode. The use of international standards makes the company's service system more standardized and its responsibilities more clear, and the strict system ensures the normal and high-quality service. The company's after-sales service system consists of response system, maintenance system and quality supervision system.

2. Maintenance support system

1) maintenance support system

The company has set up a special technical support team to be fully responsible for the maintenance of service projects. The team of engineers has a reasonable structure, complete levels and sufficient personnel, and has enough experience and technical level to deal with any problems that users may have. The whole support and maintenance system has the following characteristics

A) project management

For each contracted customer, the company will arrange a full-time project manager to manage the service project during the service period. Including making project maintenance plan, summarizing regularly, submitting service report and other activities, responsible for the whole process. Let customers enjoy professional, orderly, timely and efficient quality services.

B) 2。 Comprehensive system diagnosis and recommendations

* * The company not only passively responds to customers' service requests, but also analyzes the causes of failures in combination with the operating environment of customers' equipment and the software version used, and gives professional customer system evaluation reports, preventive suggestions and system optimization and upgrading schemes.

2) Maintain supporting system documents

The maintenance system submits many documents to users, such as periodic maintenance inspection reports and periodic service summaries.

To sum up, when recommending customers to upgrade and optimize, they will also submit implementation reports and suggestions to users.

3. Quality supervision system

In order to ensure timely and effective service to customers, quality supervision system is necessary. According to the requirements of the contract, the company and customers will formulate service level requirements in the service agreement to supervise and ensure the quality of the services provided.

For the service quality supervision system, * * Company has formulated and implemented the customer satisfaction evaluation system and process, customer complaint handling system and process, and set up an independent department to track and monitor the maintenance process of service projects, handle customer complaints and opinions in the service process, and ensure that the services delivered to customers meet service standards, norms and processes.

Chart 1 Schematic diagram of service supervision process

1) customer satisfaction evaluation system

Satisfaction evaluation is an indispensable part of service quality evaluation. Through the satisfaction survey, we can know the customer's perception of service quality, and constantly improve and improve the service quality. We sort out the scores, opinions and suggestions fed back from the customer satisfaction survey, analyze and find problems, make improvement plans in time, implement corrective and preventive measures, and regularly inform customers of the improvement results. The methods of satisfaction survey include questionnaire survey, telephone interview and personal interview.

The survey types are divided into case satisfaction survey and on-site service satisfaction survey. For the case satisfaction survey, after each service, the response center will send a service satisfaction questionnaire to the customer by fax or email. The project supervisor will analyze the questionnaire, classify the problems, guide relevant departments/personnel to formulate improvement measures, track the improvement results, and notify relevant responsible persons. For the on-site service satisfaction survey, after the project sales or after-sales service is completed, users are required to grade the satisfaction part of the technical service list on site, and supervisors analyze the technical service list brought back by engineers, classify problems, guide relevant departments/personnel to formulate improvement measures, track the improvement results, and notify relevant responsible persons at the same time.

2)

Customer complaint handling system

When customers have any complaints about the technical support services provided during the service period, they can complain to * * Company. In addition to the normal technical support hotline, * * Company has also set up a customer complaint manager to receive complaints from users about * * Company's services. Ensure that the time from the customer complaint to the initial reply to the handling opinion does not exceed 2 hours. * * The company's handling of complaints ends with the settlement of complaints, and the time shall not exceed half a month.

Service supervision hotline:

4. Organizational structure of service team

5. Institutional setup

In order to set up a special project team, the company is responsible for providing services within the scope of this article to the limited company. Establish projects in the company's office system, and follow up the whole service process, mode, effect and supervision according to service specifications and service requirements.

6. Staffing

Contact person of this project: technical contact person:

Service Guarantee Chapter V As a domestic service provider of the domestic service network center in Horqin District, Tongliao City, we guarantee to strictly abide by the following service commitments:

1, with the purpose of honest service, do a good job of service.

2. Provide timely services for residents in strict accordance with the requirements of Tongliao Home Economics Service Network Center.

3. Full-time service personnel who come to serve residents must dress neatly and generously and wear a unified work badge; Use the maintenance triptych.

4, door-to-door service residents, must hold the relevant documents, with the permission of the owner before entering the room. The service process should be warm, thoughtful, meticulous, accurate, error-free, up to standard and in place. Patiently explain or explain relevant matters to residents, speak kindly and politely, and do not damage residents' facilities and articles; After the service, clean up the service site, restore the original appearance, and consciously safeguard the image of the unit and network center.

5. The products provided for residents must be high-quality products that have passed the inspection by the technical supervision department, meet the national standards and have a certificate of approval.

6. When providing services to residents, fees shall be charged in strict accordance with the prescribed prices or charging standards, and no arbitrary charges or requests or gifts shall be made.

7. In case of violation of the above commitments, the domestic service provider shall bear all the consequences alone after verifying the residents' complaints by Tongliao Domestic Service Network Center. (including other legal responsibilities).

Signature and seal of legal representative (person in charge) of Juzheng service provider:

Seal of service provider:

Signature: xxx

Date: Year Month Day

Service Guarantee Article 6: Our company implements the whole-process tracking management system for products from delivery to effective service life;

1. Establish product technical file management system, call back regularly and deliver wearing parts; 2. After-sales service guarantee system, with special personnel for regional service.

I. Technical services

1, equipment technical documents

① Within 5 days before the delivery of the equipment, we will provide customers with drawings of equipment installation infrastructure, power requirements and operating space requirements.

② Main wiring diagram of random equipment, list of equipment parts, model code of wearing parts ③ Instruction manual, product certificate and ex-factory inspection report of random equipment.

2. On-site service content

(1) In order to facilitate the installation, debugging and trial operation of the equipment, we will send professional technicians to the site to provide technical services at the time specified by users, and our technicians will participate in the infrastructure installation of the equipment.

(2) Responsible for completing installation and debugging, conducting on-site debugging with customer technicians, and answering technical contracts, drawings, operation, equipment performance and matters needing attention.

(3) Make necessary demonstration on the technical indexes of the equipment, participate in the preliminary operation of the equipment, and assist the user to formulate the correct winding process.

3. Skills training

We will provide technical training to our customers, so that their technicians can master the operation of winding machine, be familiar with the parameter setting and debugging of winding process, and master the skills of installation, debugging, operation, inspection, repair and maintenance of equipment.

Second, the after-sales service content

1, maintenance service

In order to ensure the normal operation of the equipment and solve the problems raised by customers in time, the company's technical service hotline is opened 24 hours a day to provide quality services to customers at any time. After confirming the customer's equipment failure, we will rush to the scene to solve the problem with the fastest land transportation arrival time. Any quality problems during the warranty period will be handled by our company free of charge, including hardware maintenance and replacement, and lifelong maintenance of equipment.

2. Technical support services

Our company provides lifelong free technical support services for users, which will promptly and effectively solve the problems encountered by users in the process of equipment use and meet customers' technical support for equipment function and component reorganization.

Third, product quality control.

The company strictly controls the quality process of procurement, inspection, production, packaging, installation, debugging and after-sales service, and strictly follows the requirements of enterprise standards and related industries and national standards.

Guarantor:

Date:

1. Our company will conduct targeted environmental monitoring instrument use and technical training according to customer requirements or bidding projects. The following are specific embodiments:

1. Users introduce the existing situation.

2. Train users on the application conditions and scope of the instrument.

3. Train users on the national standards of related instruments.

4. Unpack the instrument and count the accessories. Explain the appearance of the instrument.

5. Introduce the user's operation of the instrument in detail.

6. Introduce all kinds of protection and daily maintenance of instruments to users.

7. Routine troubleshooting training for instruments.

Second, through the above work, we expect to achieve the following goals:

Ensure that users' staff understand the purpose and monitoring methods of our products, so as to better monitor the environment. Ensure that the user's staff can be familiar with the performance of environmental monitoring instruments, can carry out daily maintenance and self-inspection, and clarify the problem handling procedures for possible failures to avoid other accidents caused by insufficient business ability.

Monitoring instrument technical training

1. The training plan provides relevant personnel with 1-2 days of training on monitoring standards, monitoring technology, instrument sampling operation, system daily maintenance and other related knowledge.

Second, the course content arrangement

1, monitoring the use of instruments

2. Training of relevant standards and norms

3, instrument appearance description

4. Detailed operation sampling and analysis of the instrument.

5. Introduce all kinds of protection and daily maintenance of the instrument.

6. Routine troubleshooting training for instruments

3. Our company is responsible for providing training materials, system environment, written materials and handouts, and the training materials are written in Chinese.

Fourth, train operators who have achieved good results to operate and use instruments skillfully; Equipment management personnel can understand all kinds of protection of instruments and eliminate simple faults. System maintenance personnel have reached the level of skilled replacement of daily maintenance spare parts.

Signature:

Date: Year Month Day