How to cancel an accepted complaint

If the initial investigation has not yet been accepted, you can click "Withdrawal" on the platform; however, if it has been accepted, it cannot be withdrawn. Consumers can also directly call "12315" for consultation. If 12345 has contacted the relevant functional departments and the relevant work has been started, the complaint cannot be withdrawn in this case. At this time, you need to wait for feedback on the handling process. If the complaint has been resolved, you can explain the situation to the staff and stop complaining.

Legal analysis: If the case has not been accepted through preliminary investigation, you can click "Withdrawal" on the platform; but if it has been accepted, it cannot be withdrawn. Consumers can also directly call "12315" for consultation. If 12345 has contacted the relevant functional departments and the relevant work has been started, the complaint cannot be withdrawn in this case. At this time, you need to wait for feedback on the handling process. If the complaint has been resolved, you can explain the situation to the staff and stop complaining. 1. If the report is still being processed and the processing result has not yet been made, the reporting party can cancel the report through the reporting portal (currently only limited to picture publishing infringement reports); except for theft of pictures and product infringement, this is not allowed. Undo. For complaints that are still in the processing period, the complaining party can log in to "My xx" - "Credit Management" - "My Complaint Report" to cancel the complaint. If the processing has been completed, a letter needs to be sent from the registered email address for complaints to the customer service email address informing the specific matters of applying for cancellation. 2. If the report is being processed, the report has been processed, and the reported party has been given a place of punishment, the reporting party cannot cancel the report independently. It needs to apply for cancellation by customer service personnel through the message portal of the help center. In addition, please note that Specifically, if the reported party is punished for a report of credibility speculation, it is invalid for the reporting party to leave a message to apply for revocation of the penalty. The reported party must provide the real transaction certificate of the member who is speculating to apply, so please initiate the application carefully. Report to other members.

Legal basis: Article 11 of the "Measures of the Industrial and Commercial Administrative Departments of the People's Republic of China on Handling Consumer Complaints" shall meet the following requirements: (1) There is a clear respondent; (2) There are specific complaint requests, facts and excuses; (3) It falls within the scope of responsibilities of the industrial and commercial administration department. Article 12 Where consumers make complaints through letters, faxes, text messages, emails and the 12315 website complaint platform, they shall state: the consumer’s name, address, telephone number and other contact information; the name and address of the person complained against; The requirements, excuses and relevant factual basis for the complaint; the date of the complaint, etc. If consumers make complaints via telephone, door-to-door, etc., the staff of the industrial and commercial administration department shall record the information in the preceding paragraph.