How does the repair shop retain customers?

Repair shops can retain customers in the following ways:

1. maintenance reminder: according to the customer information management system, screen out the list of customers whose maintenance is due, and send text messages or phone calls to invite customers to visit.

2, free testing activities to attract, organize seasonal testing on a regular basis. Including winter inspection activities, summer inspection activities, inspection activities before long-distance travel, regular tire pressure inspection, regular tire transposition and other activities to promote the number of customers arriving at the store and increase the number of customers entering the factory.

3. Send a prompt message 65438+ to the customer 0-2 months before the expiration of the two-year warranty period to invite the customer to enter the station for inspection, and solve the hidden dangers in the form of claims during the warranty period to avoid the situation that the customer's claim for entering the station cannot be handled after the warranty period.