What should I do if I receive a phone call?

Mobile phone is a common and important phone in life, which can quickly grasp the personal information, travel trajectory and health status of relevant personnel. Many people will receive streaming phone calls. Don't panic, generally just actively cooperate and answer relevant questions truthfully.

If you don't get the call, will you call back?

If I get a call, I'll call again.

1. When you receive a call from your mobile phone, be steady and don't panic. Being transferred does not mean being infected.

2. When you meet a mobile dispatcher's door-to-door visit or telephone or WeChat inquiry, please cooperate, carefully review the recent trip and answer truthfully.

Because, just like seeing a doctor, a doctor can only give a correct diagnosis and treatment plan if he obtains accurate disease information.

Only by obtaining real and effective crowd information can we scientifically evaluate the epidemic situation and take correct prevention and control measures.

Those who refuse to cooperate or deliberately conceal the situation and cause the epidemic to spread will be punished according to the law and regulations.

If you don't get the call, will you call again?

Usually they will call again.

The staff of the mobile phone survey will take the initiative to identify themselves during the telephone survey. When the public receives a mobile phone call, don't be nervous and flustered. Being transferred does not mean being infected. It is possible that you have been exposed to positive cases recently, or have been exposed to dangerous environments.

Please actively cooperate with professional investigators, carefully review recent health status and residence history, answer truthfully, and do not hide or lie. Be sure to follow the advice of CDC staff, strengthen personal protection, and wait for the next steps such as isolation control or nucleic acid detection. Those who refuse to cooperate and deliberately conceal the situation and cause the spread of the epidemic will be investigated for responsibility according to law.

What questions will the mobile phone ask?

1 Basic information: including name, age, address, residence history, etc.

COVID-19 vaccination record: including vaccination time, vaccine type and dosage, etc.

3. Health status: Have you felt unwell recently? Have you seen a doctor recently? Whether there are "ten symptoms" such as fever, dry cough, fatigue, loss of sense of smell or taste, nasal congestion, runny nose, sore throat, conjunctivitis, myalgia and diarrhea.

(4) Residence history and past history in the last 14 days;

5 cases of close contact history: including eating together, sharing public transportation, family members, etc. (Close contacts will be judged scientifically by public health professionals);

6. Other necessary information useful for disease prevention and control.