The phone is turned on, but it is prompted to turn off.

If you are prompted to turn off your phone during a call, we suggest that you:

1. Dual-card mobile phones can check the SIM card manager and check Enable under each SIM card icon.

2. Check whether call forwarding is set in the mobile phone number.

3. Whether the current location signal is good, change a location and restart the phone.

4. Try another SIM card if possible.

5. Back up important data (contacts, photos, memos, etc.). ) Restore factory settings and eliminate the influence of third-party software.

6. If there is an update, please try to update the system software.

If the problem still exists, please take the purchase invoice, maintenance card and machine to the mobile phone service center, and the professional after-sales engineer will help you test it.