How to file a complaint against China Mobile

When we use the mobile phone or broadband services of mobile companies, we will inevitably encounter some problems and failures. If we want to solve the problem as soon as possible, we recommend the following methods:

Step 1:

Call China Mobile customer service number 10086, listen to the voice prompts after the call is connected, and press "0" to access the manual agent.

PS: The service attitude of 10086 is super good ~ they will ask you questions in detail and general problems can be handled in time.

If you have problems that cannot be solved by complaining to 10086, you can call China Mobile’s service quality supervision hotline 10080 to continue your feedback.

Step 2:

Call China Mobile’s service quality supervision hotline 10080 and listen to the voice prompts after being connected:

(1) Press "1" to leave a voice message , you can leave a complaint message after hearing the "di" sound;

(2) Press "2" SMS self-service mode, you will receive a text message sent by "10080", after clicking the link, You can fill in the form by yourself through the opened page and submit the complaint;

(3) Press "9" to directly connect to the manual seat.

Note: In addition to the above methods, you can also make complaints by sending an email to 10080 mailbox (10080@139.com) or visiting the official website of China Mobile (www.10086.cn).

PS: 10080 is China Mobile’s service quality supervision hotline, which plays a supervisory role in escalating complaints.

In summary, how to effectively complain about China Mobile? Don’t get angry if you encounter a problem. As long as you master the correct complaint method, you can get twice the result with half the effort and solve the problem quickly.