My Samsung SM-G35 18 was just bought two days ago, and I was reading a short message. Suddenly the screen went black, and it was still black when it was restarted. Excuse me, what's wrong?

According to your description: there are many reasons for black screen, system problems and software conflicts. Any screen damage will be displayed as a black screen.

It is recommended that you try the following methods:

1. If the screen is always black:

Take out the battery and press the power button again to start the machine. If the fault still exists, it is recommended to send the mobile phone to the nearest Samsung service center for testing.

2. If the screen is black sometimes:

1. It is recommended to uninstall the third-party plug-ins running before the black screen.

2. Back up mobile phone data (phone book, SMS, multimedia files, etc.). ) and restore factory settings (Settings-Privacy/Reset-Restore Factory Settings).

If the problem still exists, please bring the purchase invoice, maintenance card and machine to Samsung Service Center, and the engineer will check and handle the machine. Please click the following link for the specific location of Samsung Service Center:/support/location/supportservice.do? Page = service. Location and place. cid = cn _ PPC _ support _ service _ repair net _ 120522

Welcome to Samsung Care Center:

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