What should I do if the arrears message is deleted?

Hello, if the customer's account balance is insufficient or the account is in a special state such as oral loss reporting or password loss reporting, the SMS notification service fee cannot be deducted on the debit day (if the customer's debit card account is in a password locked state and the account has not stopped paying, it will not affect the SMS notification service fee deduction), and the second deduction will be made at the end of the month. If the fee has not been deducted for three consecutive months, the system will no longer automatically deduct the fee every month and stop sending SMS. After the system automatically deducts the fee, the SMS service can be resumed. Customers can open SMS service through counter, personal online banking and personal bank payment, and only need to pay monthly usage fee. After the arrears are paid successfully, the SMS service can be resumed.

The specific operation of paying arrears is as follows:

Counter channel: customers can pay at any outlets in the country with valid identity documents and bank cards with SMS service.

Personal online banking: security > SMS > SMS payment.

Personal banking: home > all > assistant > SMS notification.

Tips: You don't need to verify the secure medium to pay the arrears through personal online banking and personal banking channels. Only when the customer is in arrears can you see the payment menu.

(Answer time: April 7, 202 1. In case of business changes, please refer to the actual situation. )