Summary of the work of nursing department director in the first half of the year

In the blink of an eye. This half year's work is over, and it's time to make a summary of the work in the first half of the year. The following is a summary of the work of nursing department officers in the first half of the year, which I compiled for your reference only. Welcome to reading.

Summary of the work of the director of nursing department in the first half of the year (1)

Looking back on the work in the past six months, under the leadership and care of the party and government leading group in the hospital, the nursing department actively carried out its work around the work objectives and key requirements of the "Hospital Management Year" activities, around the central work of creating "dimethyl ether" in the hospital, and combined with the work plan and objectives of the nursing department. The main work is summarized as follows:

First, actively complete the mandatory tasks of the hospital.

As a functional department, nursing department can transmit information to superiors and subordinates. Focusing on the central work of the hospital, the tasks assigned by the hospital have been successfully completed. Mobilize the nursing staff of the whole hospital to participate in the intestinal outpatient service during the rest time to ensure the smooth progress of the intestinal outpatient service. Participated in the blood donation service of the central blood station of the Health Bureau 10 person-times, hundreds of physical examinations of cadres, and public service 15 person-times.

Two, around the center of the work to create a "second class" hospital, actively carry out the work.

1. In order to implement the preparation for the "Dimethyl" review, the nursing department arranged relevant work according to the "Dimethyl" nursing management review standard, requiring all departments to ensure the quality of each work according to the schedule on the premise of completing their daily work. The nursing department regularly checks and evaluates the preparation of each department and gives corresponding guidance to the existing problems.

2./kloc-in the middle of October, the nursing department organized the head nurses of major internal medicine and major surgery to go to _ _ hospital and _ _ hospital to learn the advanced management concepts and methods of superior hospitals, so as to make up for the shortcomings in the work and prepare for the establishment of grade hospitals.

Third, continue to pay close attention to nursing quality and ensure nursing safety.

1. According to the examination standard of _ _ provincial hospital, the nursing quality control inspection standard of _ _ health bureau and the actual situation of the hospital, the nursing department has re-established the new quality standard on the basis of the original nursing quality inspection, and formulated the "monthly nursing department target management examination standard" and "monthly nursing quality inspection table". The nursing department checks and scores each department once a month according to the quality standard, which links the nursing quality of each department with the performance work, greatly promoting the enthusiasm of each department and improving the nursing quality.

2. In order to better standardize the clinical nursing work, the nursing department has re-established the nursing system such as morning meeting handover rules, bedside handover procedures and assessment requirements for treatment classes, and assessed clinical nurses according to the new system.

Summary of the work of the director of nursing department in the first half of the year (2)

Under the leadership and support of hospital leaders, the nursing department successfully carried out the work in the first half of this year. The work focuses on the development of high-quality nursing, nursing quality control management, prevention and reporting of adverse events, and training of nursing talents. The work of the nursing department is summarized as follows:

First, strengthen the management of nursing quality control and strengthen supervision.

1, go deep into the department to urge the head nurse to make good work arrangements. Focus on the implementation of nursing work for patients who are newly admitted to hospital, transferred to hospital, before and after operation, critically ill, unable to take care of themselves and have potential dangers of medical disputes. Strengthen link quality control to reduce the occurrence of nursing defects.

2, establish and improve the rules and regulations, quality control standards, to ensure the quality of nursing. According to the plan made at the beginning of the year, the nursing department fully mobilized the head nurses of all subjects to participate in the quality control of the nursing department, refined the quality control standards, defined the responsibilities, and carried out quality control inspection according to the division of labor. The nursing department will feed back the problems found in the inspection to the department in time, and put forward them at the head nurse meeting, analyze and find out the reasons, make suggestions, ask them to make rectification, and track the rectification effect.

3. Strictly implement the core system. The nursing department focuses on the implementation of the check system, the doctor's advice implementation system, the succession system, the graded nursing system and the nursing quality defect registration and reporting system. In-depth departments, strict assessment, spot checks and regular monthly inspections have enabled nurses to truly understand the connotation of the core system, fundamentally realize the importance of the core system in their work, and know how to carry out their work according to the core system.

4. Strengthen the management consciousness of head nurses. Head nurses in all subjects are required to have daily work arrangements, weekly work plans and monthly work priorities. Give full play to the head nurse's subjective initiative, encourage the head nurse to explore thinking and be brave in innovation, and put forward good management experience to share with you at the head nurse's regular meeting. Guide the new head nurse and help him to undertake the nursing management of the department in a short time.

5. Strengthen the management of hospital infection control. Through monthly quality control inspection, daily inspection and night rounds, comprehensively assess the implementation of disinfection of nursing staff, focusing on strengthening the management and assessment of disposable sterile items, aseptic technology, sanitary hand washing and disinfection monitoring; Strengthen the management of washing, disinfection and storage, receiving and dispatching of sterile articles in disinfection supply room to ensure the quality of sterile articles; It is required to disinfect the air in the surgical ward to ensure medical safety.

6. Strictly implement the charging standards for medical services, cooperate with the Medical Insurance Office and the new rural cooperative medical system, and provide convenient and quick services for patients. Often go to the department to check the charges, and strictly supervise them, and ask the department to avoid underpayment, overcharge and omission.

7. Quality control work for half a year: 1- 1 1 month * * completed quality control inspection _ times, including _ nursing medical records, _ person-times of critical patient care, _ person-times of basic nursing, _ times of emergency medicine, articles and equipment management, ward management and nursing safety management, hospital.

8. Completion of various nursing quality indicators: ① The average score of basic nursing was _, and the qualified rate was 100%. ② The average score of critical illness was _, and the qualified rate was 100%. ③ The average score of first aid equipment and drug management was _ _, and the qualified rate was 60%. ④ The average score of writing nursing documents was _, and the qualified rate reached 100%. ⑤. The qualified rate of three-base assessment of nursing staff reached 100%. ⑥ The qualified rate of disinfection and sterilization of conventional instruments is 100%. ⑧ The defect rate of disposable syringes and blood transfusion instruments reached 65438 000%.

Second, the implementation of quality care, improve patient satisfaction.

1. Consolidate basic nursing and simplify the process of seeking medical treatment (nurses take medicine for patients and send them for examination, etc.). ), and asked each ward to concretize the work arrangement, put the responsibility on people's heads, and implement quality nursing work.

2. In order to improve the quality of nursing and patient satisfaction, the nursing department increased the number of patient satisfaction surveys, using regular or irregular, written or oral methods. In view of the problems raised by patients, such as short hot water supply time, less shaker, inconvenience in heating meals, slippery floor in the bathroom area, and troublesome payment procedures, we contacted the dean of relevant departments or departments in charge of general affairs, medical equipment and finance in time, and after obtaining assistance, we properly handled such incidents in combination with the actual situation. Problems raised by patients in the process of seeking medical treatment, such as insufficient care and privacy protection for patients, poor puncture skills of individual nurses, and hope to gain more health knowledge, are fed back to the head nurse, who provides suggestions, requests and assists the nursing department in handling them. According to the feedback from patients, this measure has achieved certain results.

3. In order to better carry out health education and nurse-patient communication, the nursing department assists all nursing groups in making health education prescriptions and posters for patients to consult; Organize all nurses to learn nurse etiquette norms, point out the ways and skills of speaking, and ask head nurses to observe nurses' professional behaviors and correct and teach unhealthy phenomena.

Third, improve nursing safety awareness and prevent accidents.

1. Regularly supervise and inspect medical safety, with emphasis on pre-holiday safety inspection. The nursing safety inspection standards, such as Nursing Safety Checklist and Scoring Standard for Nursing Safety Inspection before Holidays, have been formulated, which require all quality control teams and head nurses in nursing departments to do a good job in nursing safety prevention, regularly patrol and investigate potential safety hazards, enhance medical staff's awareness of prevention, and put an end to potential accidents. The nursing department takes the lead, insisting that the head nurse should make rounds day and night and be on duty on holidays to ensure the safety of nursing at night and holidays.

2. Improve the Active Reporting and Management System of Nursing Safety Adverse Events, Nursing Adverse Events Report Form, Pressure Ulcer Declaration Form, Pressure Ulcer (Inevitable) Evaluation Form, Pressure Ulcer Observation Nursing Record Form, Fall/Bed Fall Risk Assessment Form, Fall/Bed Fall Risk Assessment and Schedule Form, Catheter Fall Risk Assessment Form, and so on. In our work, we constantly emphasize actively reporting nursing adverse events. In June 1- 1 1, we received reports of adverse nursing events, adverse drug reactions, adverse blood transfusion reactions, and pressure sores (bedsores outside the hospital and inevitable bedsores), which increased greatly compared with previous years.

3. In view of the reported adverse events and problems found in daily inspection, the nursing department analyzed and discussed these events at the head nurse's regular meeting, which sounded the alarm for nurses to reduce and avoid the occurrence of adverse events.

Fourth, implement the talent training plan to improve the overall quality of nursing staff.

1. In order to adapt to the new medical reform system and the increasingly fierce competition in the medical market, continuously improve the quality and level of nursing, and accept the advanced nursing concepts and operation techniques in time, the nursing department has planned to arrange head nurses from all subjects to receive short-term nursing management training in Neijiang Second People's Hospital, and select nursing backbones with strong working ability and strong sense of responsibility to participate in off-campus business training or go to higher-level hospitals for further study.

2. The nursing department strengthened the training for new nurses and junior nurses, and held individual talks before the new nurses took up their posts, focusing on nurses' professional ethics, nurses' etiquette, standardized terms, the implementation of various rules and regulations, nursing safety and so on. At the same time, organize such personnel to collectively study the Nurses Regulations, relevant laws and regulations, nursing safety knowledge, and watch nurse etiquette training videos; The nurses to be hired are given pre-job theoretical and operational examinations, and only those who pass the examination can be hired.

3, organize nursing operation training and operation, rules and regulations examination 36 times (assessment _ person-times), organize business study, three basic theory examinations _ times. All nurses are required to actively participate in various business lectures and distance education held by the hospital.

4. Organize 5. 12 International Nurses' Day, select _ first prize, _ second prize, _ excellent prize and _ excellent nurse in skill competition, and give corresponding rewards, encourage winners to make persistent efforts, and require nurses under five years (including five years) to participate in skill training and examination to improve their skill level.

5. Strengthen human resource management, focusing on training nursing experts, emergency nurses and management reserve talents.

6. Strengthen the development of specialized nursing. In the pressure sore group, _ cases participated in consultation for one year, and _ cases of pressure sore were cured (the rest Y cases did not receive comprehensive treatment, so it is impossible to count), and _ cases of wounds were not healed after treatment. The patient's wound has completely healed. Intravenous treatment group participated in PICC puncture _ cases, PICC maintenance _ person-times.

Problems with verbs (abbreviation of verb)

1, the quality of nursing staff is uneven, and individual nurses are poor in active service consciousness, work responsibility, communication and coordination ability, professional and technical level and theoretical knowledge.

2, the core system is not fully implemented, individual nursing staff failed to strictly implement the check system.

3. The writing of nursing documents is not standardized, the content is single and incomplete, and the specialized nursing records lack nursing connotation; There are many missing items and omissions in nursing records, and the observation of illness lacks continuity. We can't fully grasp the observation points of diseases, which leads to poor writing quality of nursing documents.

4. A few nurses have a weak sense of sterility and poor awareness of hospital infection prevention.

5. Nursing safety awareness is not strong, which needs to be strengthened.

6. Missionary work is not satisfactory.

7. The management of first-aid medicines, articles and equipment is not satisfactory.

Work plan of intransitive verbs in the second half of the year

1, continue to focus on developing high-quality services, establish active service consciousness, cultivate high-quality nursing concepts, emphasize nurses' appearance and etiquette, master communication and coordination skills, and actively carry out health and safety knowledge education.

2. Strengthen the training of "three basics and three strictness" to improve the professional skills and theoretical level of nursing staff. Focus on strengthening the training and assessment of new nurses and junior nurses, strengthening the training of emergency nurses and strengthening the training of emergency team nurses. Set up excellent teacher evaluation to encourage teachers to carry out teaching work better.

3. Continue to strengthen quality control management, rational planning, careful deployment and supervision of hospital nursing work. Strengthen daily patrol, find and solve problems in time, strengthen safety knowledge training, mobilize the thoughts and consciousness of nursing safety prevention of department personnel, and take the initiative to prevent. Cultivate the sense of responsibility and initiative of department personnel, prevent mistakes and accidents, and encourage active reporting of nursing adverse events.

4, increase the management of first-aid drugs, articles and equipment, strengthen inspection.

5. Strengthen the monitoring of hospital consciousness.

6. Constantly improve the writing quality standard of nursing documents and improve the writing quality of nursing documents.

7, the development of new nursing projects, in line with the provisions of the premise of expanding nursing fees.

With the further deepening of the new medical reform policy, the competition in the medical market is becoming more and more fierce. Only by doing a good job can we continuously improve our own quality, optimize the medical treatment process and improve the medical level.

Summary of the work of the director of nursing department in the first half of the year (3)

In the first half of 20__, all the nursing staff, under the direct leadership of the dean and with the service tenet of "patient-centered, patient-centered", successfully completed all the nursing work assigned by the hospital leaders and completed more than _ _% of the 20__ year nursing plan. The work is summarized as follows:

First, seriously implement the rules and regulations.

Strict implementation of rules and regulations is the fundamental guarantee to improve nursing quality and ensure medical safety.

1, the nursing department reiterated the responsibilities of nursing staff at all levels, clarified the post responsibility system and nursing work system for nurses on duty and visiting nurses, and put an end to the bad phenomenon of patients changing infusion bottles and pulling needles by themselves.

2, adhere to the inspection system:

(1) Ask the class to check the doctor's advice, and the head nurse will attend the total check _ _ times a week and keep records;

(2) Nursing operation requires three checks and seven pairs;

(3) Insist on filling in the infusion card, and no major nursing mistakes have occurred in the past year.

3, conscientiously implement the orthopedic nursing routine and microsurgical nursing routine, adhere to fill in all kinds of information and data register, equipped with five types of surgical disposal tray.

4, adhere to the bedside shift system and morning care, to prevent the occurrence of complications.

Second, improve the management level of head nurses.

1. Adhere to the record and assessment of the Head Nurse Manual: the Head Nurse Manual is required to be submitted to the nursing department for assessment before _ every month, and the implementation is supervised according to the annual plan, seasonal arrangement and monthly plan formulated by the head nurse, and the implementation effect is monitored, and the head nurse is required to summarize the monthly work so as to sum up experience and carry out the work.

2. Adhere to the regular meeting system of head nurses: according to the requirements of grade hospitals, hold a regular meeting of head nurses once a week, with the contents as follows: arrange the focus of this week's work, summarize the advantages and disadvantages of last week's work, put forward corresponding rectification measures, feed back the nursing quality control inspection to the head nurses, and learn the relevant materials of head nurses' management.

3, check the quality of nursing every month, and timely feedback, and constantly improve the management level of the head nurse.

4. Organize the head nurse to go out to study and visit, learn from the advanced experience of the brother units, and expand the knowledge: at the end of _ _ _ _ _ _ _ _ _ _ _.

Third, strengthen the construction of medical ethics of nursing staff.

1, continue to implement the code of conduct for nurses and implement the civilized language of nurses in daily work.

2. Organize all nurses to attend etiquette training in _ _ hotel and _ _ hotel in _ _ month and _ _ month respectively.

3. Continue to carry out health education and issue satisfaction questionnaires to inpatients. The results of satisfaction survey (regular or irregular evaluation) are above _ _%. In addition, corrective measures were put forward for the problems existing in the satisfaction survey, and the best nurses were selected.

Fourth, improve the professional quality of nursing staff.

1. Conduct "three basics" training for on-the-job personnel and organize theoretical examinations.

2, cooperate with the medical department, hire experts to teach, teach orthopedics, internal medicine, surgery knowledge, in order to improve professional knowledge.

3. Each department asks questions _ _ times every morning, and the special content of ideological report is basic theoretical knowledge and orthopedic knowledge.

4. On March 8th Women's Day, a nursing technical operation competition (aseptic operation) was held, and the first prize (_ _ _), the second prize (_ _ _) and the third prize (_ _ _) were selected and awarded.

Five, strengthen the management of hospital infection.

1, strictly implement the disinfection and isolation system formulated by the hospital management leading group.

2. Each department insists on monthly air culture in the ward treatment room and dressing room, and secondary air culture in summer in high-risk departments such as operating room and outpatient operating room, which ensures the good effect of aseptic incision without infection.

3. The department insists on ultraviolet disinfection of the treatment room and locker room every month, and make records. The ultraviolet lamp tube is dusted with anhydrous alcohol every week, and recorded, and the ultraviolet intensity is monitored every two months.

Six, nursing staff to better complete the nursing work.

1, adhere to the patient-centered, quality-centered, and provide quality services for patients, and carry out patient-centered health education in depth. Through the distribution of health education manuals and the words and deeds of nurses, patients are familiar with the knowledge of disease prevention, rehabilitation and related medical care, nursing and self-care.

2. In the first half of this year, * * * _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Emergency nurses provide full service for emergency patients, including escorting patients to take photos, doing B-ultrasound and electrocardiogram, accompanying patients to go through admission procedures and sending them to the operating room. Responsible nurses and visiting nurses are fixed in the ward, so that patients can get thoughtful service.

Seven, the existing problems:

1, the quality of individual nurses is not high, and the concept of sterility is not strong.

2. Holistic nursing is still in the exploratory stage, and nursing writing is not standardized.

3, due to the shortage of nursing staff, basic nursing is not in place, such as first-class nursing patients can not get the service of first-class nurses, second only to daily work.

4. Ward management is not satisfactory.

In the past six months, due to the attention, support and help of the dean, nursing work has made some achievements in nursing quality and professional ethics construction, but there are also some shortcomings that need further improvement.

Summary of the work of the director of nursing department in the first half of the year (4)

In the first half of 2020, in order to implement the "quality nursing service demonstration project" of the Ministry of Health, our hospital responded positively and went all out to create a "quality nursing service demonstration hospital", taking the form of piloting first and then promoting, constantly changing the service concept, changing the working mode and optimizing the workflow. Taking "basic nursing" as a foothold and "experimental ward" as an opportunity, the hospital takes "consolidating basic nursing" as the theme.

By establishing a "high-quality nursing demonstration ward", we can fundamentally improve nursing service, improve nursing quality, truly implement basic nursing, and satisfy patients, society and government. During this period, we think seriously, sum up experience, overcome difficulties and keep exploring.

First, strengthen leadership and carry out publicity.

1. Formulate the implementation plan for the creation work, and set up a leading group headed by the Dean.

2. In the nursing section, two batches of "quality nursing service demonstration wards" were established to mobilize all nurses to raise awareness, unify their thinking and actively participate in the creation activities.

3. The nursing department went deep into the department to have a discussion with nurses to interpret the spirit of the Ministry of Health on developing the "quality nursing service demonstration project". Then, how to implement basic nursing, enrich service connotation and improve nursing quality was discussed. Head nurses and nurses put forward their own ideas and good suggestions on developing nursing demonstration wards in combination with the actual situation in our hospital. To achieve the purpose of unifying the whole hospital's thinking and changing the concept of nursing service.

4. Organize the head nurses and backbones of demonstration wards to go out to visit and study, learn from the good practices of brother hospitals, broaden their thinking and lay the foundation for the creation of work. Organize head nurses and nurses in clinical wards of the whole hospital to visit and exchange experiences, and comprehensively promote quality nursing services.

Second, determine the demonstration ward

1. Wards with heavy nursing workload and many critically ill patients were declared by various departments and selected as "quality nursing service demonstration wards": internal department I, internal department II and general surgery wards.

2. The head nurses in each ward set up a number of advanced models through regular assessment and dynamic management, and played a leading role in the pilot wards.

Third, strengthen management and measures.

1, the nursing department organized all nursing staff to learn and assess the knowledge of "quality nursing service" and formulated the working rules for creating "quality nursing service".

2, the pilot ward combined with the characteristics of the department work, formulate the implementation plan and specific work plan to create activities.

3. Questionnaires were conducted to investigate the satisfaction of inpatients with high-quality nursing service. Through investigation and analysis, the problems and weak links in nursing work were found out and actively rectified.

4. Improve the evaluation standard of basic nursing quality, further refine and quantify the evaluation index of nursing quality, and link the evaluation results with the performance of departments and nurses.

5, the nursing department to carry out self-assessment and self-examination, find out the shortcomings, in a timely manner in accordance with the requirements of the evaluation criteria to improve the nursing work of our hospital one by one, and take this opportunity to comprehensively improve the nursing level of our hospital, to provide patients with "high-quality, safe" nursing services.

6. Actively recruit nurses and give priority to the allocation of human resources in the "nursing demonstration ward" to ensure the effective implementation of basic nursing.

Fourth, highlight key points and expand connotation.

1, innovate models and learn advanced practices.

Dynamically adjust the performance appraisal system and distribution scheme, and incorporate the assessment results such as the quantity and quality of nursing work completed by nurses and the satisfaction of inpatients into the performance appraisal content.

2, clear job responsibilities, the implementation of responsibility nursing.

Carry out the contract system of responsible nurses, everyone is a responsible nurse, so that everyone has something to do and everything is in charge.

3. Reform the dispatching mode and implement flexible dispatching.

Implement seamless and whole-course responsible nursing.

4. Nursing manpower allocation

According to the nursing workload and the allocation of nursing manpower in the department, the responsibilities of nurses are grouped, and the responsible team leader and the responsible nurse are set up.

5. Simplify nursing documents and shorten writing time.

Formulating all kinds of tabular nursing records, unifying writing templates, and standardizing the writing of nursing documents in the whole hospital will make the writing of nursing documents more concise, shorten the writing time to the maximum extent, and enable nurses to devote more energy to nursing services.

6. Update the workflow and realize the accountability system.

Revise nursing staff's grading management responsibilities, nursing workflow and nursing quality assessment standards, clarify responsibilities and implement post responsibility system.

7. Consolidate basic nursing and provide satisfactory services.

Publicize the connotation and service items of nursing service and accept the supervision of society and patients. Purchase basic nursing service tools, determine the number of basic nursing days every week, and ensure the implementation of basic nursing. Through the implementation of basic nursing, it reflects the nurses' careful care and concern for patients, the nurse-patient relationship is harmonious, and the satisfaction of nursing service is improved.

V. Coordinate functional departments and implement vertical management.

Actively coordinate relevant functional departments and set up clinical support centers. The nursing department actively coordinates the nursing support systems such as general affairs department, pharmacy department, material supply center, laboratory department and equipment department, which provides a strong guarantee for creating a "high-quality nursing service demonstration ward".

Six, practice according to law, to ensure safety.

1. In order to implement the Nurses' Regulations, the nursing department conducted training and assessment on the Nurses' Regulations in the whole hospital, further standardized nurses' practice behavior, and earnestly implemented the relevant regulations such as nurses' practice registration and certificates.

2. Further improve the nursing management system, nursing quality assessment standards and nursing operation procedures of key departments (internal medicine, internal medicine, surgery and traditional Chinese medicine), and strictly implement the technology access system to ensure nursing safety.

Seven, strengthen training, improve quality.

1, monthly basic nursing operation skills training, so that basic nursing operation is more standardized and professional.

2. Give lectures on nursing business in the whole hospital every month, encourage young nurses to give lectures, improve nurses' initiative in learning and cultivate their self-confidence.

3. Seriously implement the pre-job training and on-the-job training of nurses, including the core nursing system, nursing professional knowledge and skills, and conduct assessment. Only those who pass the exam can take up their posts, which effectively reduces the nursing risk.

The nursing department graded the on-the-job nursing staff in the hospital and steadily improved the technical ability of nursing staff at all levels. Internal medicine, pediatrics, surgery and orthopedics are trained and assessed in professional theory and professional operation skills, so that everyone can pass the exam, master it skillfully and use it flexibly to ensure nursing safety to the maximum extent.

Eight, strengthen monitoring to ensure quality.

1. The nursing department makes nursing safety warning signs to remind nursing staff and patients to avoid risks. Improve the management system of medicine, drama, hemp, high-risk drugs, first-aid articles and medicines.

2. Strengthen the link monitoring of nursing quality. To monitor nursing staff, new nurses should strengthen management, focus on explanation and follow-up. Monitor the patient link, and focus on the supervision, inspection and monitoring of newly admitted patients, newly transferred patients, critically ill patients and patients with potential risks of medical disputes. The monitoring of nursing operations such as infusion, blood transfusion, injection and various allergy tests is the focus of monitoring in nursing management.

3. The nursing department carries out irregular inspections on hidden dangers of nursing safety, finds problems, effectively solves them, analyzes problems from the perspective of nursing process and nursing management, draws lessons, summarizes experiences, and puts forward preventive and improvement measures.

Nine, formulate plans to improve emergency response capabilities

1, formulated the Emergency Nursing Human Resource Allocation Scheme to deal with the sudden increase of patients or sudden public events, rationally allocate nurses in the whole hospital and ensure nursing safety.

2. The nursing department revised and formed a nursing emergency management plan for 25 risk events. The plan runs through all links and processes such as nursing operation, disposal and rescue. Conduct first aid drills, power outages and fire drills for high-risk departments: operating rooms and emergency rooms. Emergency plans and procedures for sudden death, drug-induced anaphylactic shock, patients falling during hospitalization, patients falling off their beds, transfusion and transfusion reactions have been carried out in clinical wards.

After the drill, the nursing department commented on the spot, put forward the existing problems respectively and discussed the improvement measures together. Through the drill, nurses can fully understand the handling procedures that should be taken in an emergency, so that they can take various effective measures and methods, skillfully use various first-aid technologies and equipment, standardize the handling and resolve the crisis in time when they encounter various emergencies in nursing work.

X. Initial achievements

1, nurses' concept change: patient-centered, meeting patients' needs.

2. Work mode change: responsibility grouping is implemented, and all nursing work is implemented to people, which increases the sense of responsibility.

3. Changes in nursing contents: Treatment and basic nursing gradually assimilate.

4. The change of nursing scheduling mode: flexible scheduling, reducing shifts and implementing seamless nursing throughout the process.

5. The nurse-patient relationship has changed: the nurse-patient relationship is harmonious, forming a good nursing atmosphere.

6. Changes in ward environment: The number of accompanying persons is reduced, and the ward environment is quiet, tidy and orderly.

7. Satisfaction change: nurses care about patients, and patients understand nurses, which improves the satisfaction of nursing services.

XI。 existing problems

1. Some employees in the hospital don't change their ideas and lack understanding and support for the demonstration work of quality service.

2. The hospital support system needs to be further improved.

3. The vertical management of nursing is not in place.

4. Nurses also undertake some things other than nursing work.

In the next step, we plan to carry out high-quality nursing services in three departments and outpatient nursing stations, steadily promote high-quality nursing services, and strive to improve the overall nursing level of the hospital to meet the needs of hospital reform, development and innovation. The nursing department will continue to improve and explore, and strive to provide quality nursing services.

In a word, the "quality nursing service demonstration project" is not simply to strengthen basic nursing, which cannot be completed mechanically as a task, but to implement basic nursing around the patient's condition, medical safety, diagnosis and treatment effect, prognosis and rehabilitation needs; Specialized basic nursing organically combines basic nursing, specialized nursing, humanized service and humanistic care to provide nursing service for patients, and the ultimate goal is to make our service "patient satisfaction, social satisfaction and government satisfaction".