Team leader's half-year work summary

Team leader's half-year work summary 20 17

For front-line team leaders, management skills are needed every day. If they don't get the corresponding training, they won't be competent for the job. I have compiled a summary of the team leader's work for half a year, hoping to help you.

I. Completion of main business indicators (Henggang Business Office handled business from April 28th to June 30th) Total users 1 143 1.

1. Number of accounts opened by pipeline gas customers: 2 13.

2. Transferred households: 89 households.

3. Number of changed accounts: 43.

4. Bank collection document input: 372 households.

5. Revenue from the counter of Henggang Business Hall: (Payment will be made at the business front desk from April 28th to June 30th)

(1) Pipeline renovation fee: 80 households, with an amount of 24,500 yuan.

(2) Insurance sales: 278 copies.

(3) Counter gas payment and recovery: 80 private users, with an amount of 93,500 yuan, 18 public users, with an amount of148,600 yuan.

(4) Recovering counter penalty: 44 households, 7,305.27 yuan.

* * * Total: 304,350 yuan.

Two. Completion of major work in the first half of XX

(1) personnel training: after the team was established, the team's follow-up training was completed on February 65438+April 8, 2003.

(II) Early stage of natural gas conversion in Henggang area: From April 8th to April 8th,18th, * * 7360 households completed customer consultation in the process of natural gas conversion, and half of them had no previous experience in natural gas conversion, and there were no complaints caused by poor service attitude or unclear explanation in the process of natural gas conversion.

(III) Opening of Henggang Business Office: With the support and help of company leaders and the joint efforts of team members, it was successfully opened on April 28th, XX.

(4) Service etiquette learning: use the morning meeting time to simulate business handling, be familiar with business processes, strengthen service awareness, and standardize service details.

Focus of work in the first half of the year

(1) Add a daily questioning and daily practice module in the morning meeting: use the morning meeting time to ask questions and strengthen business knowledge; Deal with scenario simulation business, standardize service standards, repeat scenario simulation for different customers, and fully exercise and improve the service skills and problem-solving ability of service personnel.

(2) Team building: By studying the Work Plan of Creating a Warm Team, the team name, team song, slogan and mission of our own team were created, and the team culture construction document was compiled.

Team Name: Yang Fei Team

Team song: an appointment with the future

Team slogan: today's starting point, tomorrow's bright spot, I am more wonderful with you!

Team mission: to provide customers with professional, fast, high-quality and efficient services.

Team goal: pass on the smile to every customer.

Team vision: passionate work, happy work.

Team concept: it is not simple to do simple things well, and it is extraordinary to do ordinary things well.

Team service concept: communication 100%, service 100%, satisfaction 100%.

Team spirit: persistence? Customer first? Principles, unity, cooperation and innovation.

Third, team activities:

1) Table tennis competition: Gao Juan won the fourth place in women's singles, Liu Guangning won the fifth place in women's singles and the second place in mixed doubles.

2) Skills Competition: All employees actively participated in and cherished every training opportunity, among which Liu Guangning won the third prize of commercial project.

3) Talent Competition: Liu Guangning signed up actively, and the girl sang Moonlight on the Lotus Pond solo.

Four. Shortcomings and suggestions for improvement:

(a) Corporate website management: Global websites need to be standardized.

(2) Experience accumulation: both the class teacher and the shop assistant are novices, and they are all in the stage of groping forward, so it is necessary to strengthen management experience and shop assistant business knowledge.

Verb (abbreviation of verb) Key tasks and measures in the second half of the year

(a) The team learns the new operating system platform and masters it.

(two) to carry out job skills testing and team skills competition activities, in order to improve the professional knowledge and business skills of team members.

(3) Customer contact telephone number update (for customers who pay money or change information).

(4) Notify the customer when the insurance expires (call or send a text message).

(5) Organize outdoor activities of teams and groups.

(six) according to the ability to work, select the deputy director; Assign team work according to individual ability.

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