Why did the express delivery stop during the epidemic?

The courier is stranded due to the epidemic, and the courier company will store the courier in the warehouse or outlet, and then arrange transportation after the courier logistics returns to normal. The courier was detained because of the epidemic. If this package is not a necessity, you can consider communicating with the sender to consider returning it. If this package is fresh or perishable food, you can consider communicating with the sender for loss compensation; If this package is important and easy to store, you can wait patiently for the logistics to resume before transportation. However, under normal circumstances, if the epidemic situation is not very serious and the sender does not want to recall this courier, then the courier company will still deliver and deliver it at the right time. However, the express delivery policies in different regions are different. It is suggested that consumers can inquire about relevant information by express delivery in official website or call the hotline customer service for real-time inquiry. Express delivery can be returned because of the epidemic. If it is really because of the epidemic that the courier cannot reach the destination for a long time, you can choose to apply for a refund, provided that you negotiate with the merchant before returning the goods. 2. If the sender abandons the goods, or the original address is incorrect and cannot be returned, it shall be handled in accordance with the Regulations on the Administration of Undeliverable and Unreturnable Express Mail issued by the post office. If the courier is stuck by the epidemic, generally speaking, the courier company will store the parcel in the distribution center or outlet, and then arrange transportation after the logistics is restored, but it is not excluded that some courier companies may return the parcel to the sender. During the epidemic period, the handling methods of stopping the express delivery are as follows: if the express parcel is easy to store and can wait, then consumers can wait patiently for the logistics to resume; If the express parcel is not easy to store, it is not necessary. You can consider a refund and ask the sender to recall the express.

Legal basis: Article 33 of the Postal Law of People's Republic of China (PRC) stipulates that postal enterprises should return undeliverable mail to the sender. Undeliverable and unreturnable letters that are unclaimed for more than six months after being confirmed by postal enterprises shall be destroyed by postal enterprises under the supervision of postal administrations.