Customer service annual work summary is brief

5 short articles on customer service in annual work summary

It is the primary issue to do a good job and establish a global awareness, and customer service is no exception. How to write a short article on customer service annual work summary? Next, I will bring you a brief customer service annual work summary. I hope you like it!

annual work summary's short selection 1

Time flies, time flies. With the busy pace of time, 2 years has quietly ended, the bell of 2 years has rung, we have entered a new year, and the busy and fulfilling customer service work life is about to begin. At the end of this year and the beginning of this year, looking back on the past year, under the correct guidance of my superiors and the help and support of my colleagues, I basically completed the sales tasks assigned by the company, and I have made certain improvements in technology and work.

Looking back on the harvest of this year, let my future work be steady and steady on a healthy road and continue to forge ahead under the leadership of the company; The pressure and frustration of this year also made me feel my own shortcomings and the importance of learning and hard work. According to the requirements of superior leaders, I will summarize my specific work contents in 2__ year as follows:

1. Personal work experience

2__ year is an extraordinary year for me personally. I have been busy since I started customer service at the beginning of the year. Looking back on 2__ years, I was mainly engaged in sales customer service. Through the sales customer service work in the past year, I realized that for a sales customer service, the feeling of doing customer service work is like a person who has learned to eat Chili. The only thing that I feel most in the whole process is spicy. If one day you are used to this smell and no longer choke on it, you will be a very experienced old employee.

I encountered such setbacks in my work, which made me under pressure, but at the same time, it also made me greatly touched and inspired by my work. For a while, I called at work to explain the functions of the software, made short messages after work, and played emotional cards. Finally, the day before the customer finally promised to come to the company to pay money, the customer's mind was unbalanced because I typed the wrong amount of money, which led to the cancellation of cooperation. It also made me stop pushing hard and wanted to let the customer slow down, but the transaction was made in Shanghai the next day. This matter has hit me particularly hard! I kept looking for problems and reasons, and almost wanted to give up this customer without realizing that it was my own problem and complaining. Later, I learned from the customer that I misunderstood what he said at that time, because of my preconceptions, feeling that the price difference was large, feeling that the customer would not accept it, and so on, and these were only my thoughts, not the customers' thoughts. Fortunately, there was still room for recovery. With my perseverance, the customer finally agreed to return the goods in Shanghai and buy them from me. From this matter, I think repeatedly, sum up my own shortcomings, and realize that only when I fully realize my own problems in the future work and improve and solve them can I improve my personal sales performance.

ii. sales performance

in the year of 2__, I completed the sales tasks set by the company on the whole, and achieved good sales performance, which was fully recognized and affirmed by the superior departments and colleagues, and won some honors. However, judging from the specific monthly sales performance, my work performance in last year's X month and X month was not ideal. The main reason was that I was lazy in my mind in that month and quarter, didn't actively carry out the sales task, and felt that my work had no specified task pressure, so my work attitude was not positive. And in that year's X month, I took a 15-day vacation, which led to the postponement of the sales task, and I didn't adjust my mentality after the vacation, which made the task progress unable to keep up with the whole. In this regard, I am deeply aware of my own problems and have repeatedly reflected on my own situation. In 2__, I will try my best to successfully complete the monthly sales task.

III. Work Contents

Over the past year, I have insisted on providing after-sales service to users who have purchased _ _ software, patiently and in detail explaining all kinds of problems encountered by users in the process of using the software as much as possible, and trying to do a good job in QQ remote processing. Give full play to your enthusiasm for work when you receive the on-site course, assist users to use the software to analyze the stocks in their hands, and strive to let users renew the software on the basis of service every year when it expires. In addition, in the past year, I firmly completed the sales task arranged by the customer service department, and through my unremitting efforts and patient communication, my company's software sales have been re-developed in the user community, making due contributions to ensuring my good sales performance in _ _ Co., Ltd.

IV. My own shortcomings and future plans

I have been working in _ _ Co., Ltd. for one and a half years from Guangdong. During this period, although I was able to complete all the tasks arranged and deployed by the company, I achieved warm service, patient after-sales and good sales. However, in the specific work process, through some setbacks and pressures I experienced personally, I fully realized my own shortcomings and problems. First of all, I have some problems such as bad temper, and sometimes I will have conflict psychology when I encounter some problems such as dissatisfied work distribution. Besides, I lack patience when I meet older users who ask about computers. In this regard, I feel very guilty and penitent. In my future work, I will further correct my temper problems, learn from teachers and seniors and ask for sales skills and coping skills. Further strengthen my affinity for customers, constantly improve my communication skills and working methods, deepen my study of securities theory knowledge, and improve my professional analysis ability and business level to ensure good results in my future work.

V. Suggestions on company management

In order to do a better job in future sales tasks and other work, we can actually enhance the company's sales enthusiasm and improve the company's sales performance. Based on my _ _ years' work experience, I put forward the following suggestions to the company. Our company has a good reward and punishment system for sales management. The rules of our company's punishment system are very specific and detailed, and Zheheng has promoted the management of our company. But at the same time, if we can further improve and implement the reward system, ensure that the tasks are different every month, make up the imperfect and missing systems, and ensure the implementation of the system, not just words. It will be publicized and implemented in a timely manner. If the reward system is inspiring, not negative, it will better promote the sales enthusiasm of our customer service staff, and will enhance the customer service staff's serious and responsible work and actually improve our sales performance. 2

__ years will soon pass. Looking back on my work in the past year, I feel deeply, and time flies. I have been working in Ruihe Property for more than a year before I know it. In my opinion, this is a short and long year. What is short is that time has passed before I can master more work skills and professional knowledge; It is a long way to become an excellent customer service staff, and the road ahead is still very long.

It seems like yesterday when I applied for a customer service position in Ruihe Property, but now I have changed from an ignorant student to a member of Ruihe who shoulders important work responsibilities, and I have become familiar with customer service work from a stranger.

Many people don't know about customer service, and think it is simple, monotonous and even boring, just answering the phone, taking notes and surfing the Internet when they have nothing to do. In fact, to be a qualified and competent customer service staff, you need to have considerable professional knowledge, master certain work skills, and have a high degree of consciousness and work responsibility, otherwise there will be many mistakes and dereliction of duty at work. The front desk is the information window of the whole service center. Only by keeping the information channels unblocked can it help to carry out various services. The customer service staff should not only receive all kinds of repair reports, consultations, complaints and suggestions from the owners, but also follow up the work of various departments in time and pay a return visit to the completion of the repair reports. In order to improve the work efficiency, the front desk should be responsible for the statistics and archiving of all kinds of information while keeping the reception records, so that all kinds of information can be stored more completely, searched more conveniently, the integrity of the original materials can be maintained, and all the work can be carried out according to the standards.

The following are my main work contents in the past year:

1. Archive and manage the owner's files as required, and track and update the changes in time;

2. Respond to the owner's repair application and consultation in time and record it on the owner's information registration form; 3. Handling the procedures and certificates of the owner's house collection, occupancy and decoration, and filing the owner's information, files and keys;

4. classify the problems reflected by the owner, contact the construction party for maintenance, tracking and feedback; 5, accept all aspects of information, including owners, decoration units, real estate companies, construction units and other information, while making records, notify relevant departments and personnel for processing, and track this process, and pay a return visit after completion;

6. Data entry and document arrangement. Carefully input and print the company's information documents and relevant meeting minutes, make forms and documents and draft statements according to the work needs of various departments;

__ annual work summary Personal Work Summary Teacher's Year-end Summary Party Building Year-end Summary Doctor's Year-end Summary

7. Replacement and use of old and new forms; 8. Complete other tasks assigned by superior leaders.

in the process of completing the above work, I learned a lot and grew a lot. The tempering at work has shaped my character and improved my psychological quality. For me, a person who has just entered the society and is not rich enough in work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work. Fortunately, with the great help of company leaders and colleagues, I dare to face difficulties and accept challenges, and my personality has gradually settled down. In Ruihe Property, I deeply realized the true meaning of professionalism and smiling service. The so-called professionalism means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties. The so-called smile service means that when you face customers, whether you are happy or not, whether you are upset or not, you should focus on your work, be anxious about customers, and always keep smiling, because I represent not only my personal image, but also the image of the company.

in this year's work, I deeply realized the importance of details. Because the details are "small", they are often despised or even ignored, and they often make people feel cumbersome and have no time to take care of them. Every day in Ruihe, I understand that the details should not be neglected or sloppy; Whether it is to elaborate every line of the notice, every punctuation, or the service emphasized by the leaders, there is no dead end in hygiene, etc., I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success.

Work and study have expanded my talents. When I work hard to complete every task entrusted by my superiors, I get the support and affirmation from my superiors. The layout plan for Christmas and New Year's Day, which was just made two days ago, is the first plan I made myself. When the plan was unanimously recognized by everyone, my heart was full of joy of success and passion for work. As for the layout of the publicity column, the park identification system and the layout scheme of the Spring Festival community, I will treat them seriously and responsibly and try my best to do them well one by one.

In this brand-new year of _ _ _, I will try my best to correct the shortcomings in my work in the past year and constantly improve myself, focusing on the following aspects:

1. Consciously abide by the company's various management systems;

2. Study hard on property management knowledge, improve communication skills with customers, and improve customer service reception process and etiquette;

3. Strengthen the ability of copywriting; Expand various job skills, such as learning the operation of photoshop and coreldraw software;

4. further improve your personality, improve your patience with work, pay more attention to details, and strengthen your sense of responsibility and enthusiasm for work;

5. communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

I am very lucky to join the excellent team of Ruihe Property. The cultural concept of Ruihe and the working atmosphere of the customer service department unconsciously infected and promoted me. So that I can learn at work and grow in learning; I also determined the direction of my efforts. At this moment, my biggest goal is to challenge and surpass myself in the new year's work and make greater progress with the company! Customer service annual work summary's short selection 3

It has been more than a year since I joined the company at the beginning of 2__. A year ago, I knew almost nothing about the job of telephone business customer service, and I didn't know much about the industry. However, now I have been able to solve problems for our customers and provide background support for our front-line colleagues as a commercial customer service specialist, all of which can not be separated from the enthusiastic help of leaders and colleagues.

from the time when I first joined the company and was still undergoing induction training, I was worried about whether I was qualified for this job from time to time. I was worried that I would not be able to fully familiarize myself with the company's business knowledge in a short time and provide satisfactory services to my customers. However, under the patient guidance of the training teacher, I also passed the business knowledge examination at a faster speed, and finally I will officially take up the post of commercial customer service and formally become a _ _ commercial customer service specialist.

everything is difficult at the beginning, and I still remember the nervousness of receiving a phone call from a customer for the first time. However, no matter how nervous I was at the moment I heard the phone ring, I still got up the courage and pressed the answer key. After hearing the eager inquiry from the customers, I understood my responsibilities, ignored the nervousness in my mind, and quickly searched for the information the customers needed. After a period of adaptation, I was able to overcome my nervousness and began to work according to the normal scheduling time like other members of the group. What is different from before is that I need to switch constantly before the morning shift, the day shift, the middle shift and the night shift, but these have not caused me much trouble. In addition, during this period, it is also a big gain for me to get along happily with my colleagues in the group and help each other learn from each other.

However, it is worth mentioning that although I have been in contact with commercial customer service for nearly a year, there are still many areas worthy of improvement in me, and I still need to strengthen and improve my business ability through continuous learning. For example, in the process of high-intensity continuous contact with different customers, emotions will inevitably fluctuate, and when you face a customer for a long time, you may also show impatience. Controlling emotions and maintaining a good service attitude is very important for a commercial customer service staff.