Double Eleven Delivery Rules in 2020

For orders paid by consumers during 1, 2020 1 1, 00: 00: 00 ~ 20201,03, 23:59:59, the merchant must deliver the goods within 48 hours, and

2. Consumers will spend their time in June 1 65438+1October1day from 00: 00: 00 to June165438+1October 14 at 23: 00.

3. For consumers, at165438+1October15,00: 00 ~ 2020165438+1October 18, 23: 59.

Merchants (except virtual categories *) should ensure that consumers can check the logistics status of orders (parcel collection, transit, delivery, receipt, etc.). ) in the logistics details after delivery, otherwise it will be handled according to Tmall's logistics timeliness management standard.

Extended data:

Article 10 of the Measures for the Administration of Online Transactions? When selling goods or providing services to consumers, online commodity operators shall abide by the provisions of laws, regulations and rules such as the Consumer Protection Law and the Product Quality Law, and shall not harm the legitimate rights and interests of consumers.

Article 11? When selling goods or providing services to consumers, online commodity operators shall provide consumers with business address, contact information, quantity and quality of goods or services, price or cost, time limit and method of performance, payment form, return method, safety precautions and risk warning, after-sales service, civil liability and other information. Take security measures to ensure the safety and reliability of transactions and provide goods or services as promised.

Taobao-Taobao is the delivery rule of the Double Eleven in 2020.