What are the telephone etiquette of Japanese people?

Japanese people pay great attention to etiquette such as tone and wording when answering the phone. The following are articles on Japanese telephone etiquette collected by Zhi Shi Bian Xiao. I hope I can help you!

The etiquette of Japanese answering the phone

When the Japanese answer the phone, they first say their company, home or name, and then start a conversation. This is not the same as calling from China.

holiday words

After knowing who the other party is, you should be convenient on weekdays. When a company receives a phone call from someone from another company, the most common courtesy is "ぃつもぉになってぉります" (always thank you for your concern). Suppose we haven't seen each other for a while, we should say "ごぶさたしてぉります" (long time no see). On the other hand, when making a phone call at night or in the morning, callers usually say "Good evening, く (good morning), ぉそれぃります". Sorry to call you at night (early in the morning) and so on.

Communicate by telephone

When talking on the phone, you can't help explaining your words with objects, gestures, spirits, etc. So when talking in Japanese, pay attention to speaking clearly and don't be impatient. Besides, we should go halfway forward so that the other party can reflect or record. Japanese people don't directly ask each other if they understand. Therefore, never say "わかりましたか" (got it? )

answer the phone

When listening to the phone, if you understand what the other person is saying, then you should reply "はぃ" when the other person stops talking, so as to show that I am listening to you, let alone understand. Please continue. In addition to answering "はぃ", sometimes you have to say "すみませんが, もぅぉっ" if you can't hear clearly.

put asid

At the end of the call, the Japanese say "rude" instead of "さよぅなら". Suppose it is at night, say "ぉみなさぃ”(_ ann). Besides, don't put down the phone right away. Confirm that the other party has put down the receiver, and then gently hang up the phone. Don't hang up the phone in a hurry.

Telephone etiquette before answering the phone in daily life

1. Prepare the recording tool: If you don't prepare the recording tool, then when the other party needs to leave a message, you have to ask the other party to wait for a while. It is impolite to keep the guests waiting. Therefore, before answering the phone, you should prepare recording tools, such as pens, paper, mobile phones, computers, etc.

2. Stop all unnecessary actions: Don't let the other person feel that you are dealing with things that have nothing to do with the mobile phone. The other person will think that you are distracted, which is also impolite.

3. Use the correct posture: If your posture is incorrect, the phone will accidentally slip or fall to the ground and make a harsh sound, which will also make the other party feel dissatisfied.

4. Smile and pick up the phone quickly: Let the other person feel your enthusiasm on the phone.

Answer the phone formally

First, try to pick up the phone within three times. In addition, pay attention to answering the phone:

(1), pay attention to the tone of answering the phone, let the other party feel that you are willing to help him, and you can hear you smiling in your voice;

2. Pay attention to the speed of speech;

3. Pay attention to the wording of answering the phone, and never use any impolite language to make the other party feel unwelcome;

(4) Pay attention to the environment in which both parties answer the phone;

(5), pay attention to when the telephone line fails, be sure to confirm the reason to the other party;

6. Pay attention to the attitudes of both parties on the phone;

All landowners hear each other talk for a long time, also want to reflect on, such as with? Yes, okay? Waiting to show that you're listening.

Second, take the initiative to say hello, report to the department and introduce yourself;

Want to know who the other person is, don't ask abruptly? Who are you? , so to speak? Who is this, please? Or can you ask politely? Excuse me, may I know your address? ;

When you have to hang up the phone or ask the guests to wait, you should explain and apologize. Pay attention to each other every 20 seconds and ask them if they want to wait.

5. Fast call transfer: Every employee should learn to solve the phone problem by himself. If he can't solve it by himself, he will transfer it to the correct extension to let the other party know who the call is transferred to.

6. Always call each other by their first names, which shows respect for each other.

Seven, when the phone has missed the call, you should reply to the text message or phone call in time and ask if there is anything important.

Eight, unless there is an emergency, try not to call anyone after ten o'clock in the evening, so as not to disturb others' rest.