Nine information security taboos of customer service

Nine information security taboos of customer service:

First, avoid hesitation: your voice actually plays a role in measuring whether you are confident or not. When the voice is trembling or hesitant, the customer will understand that the customer service staff lacks confidence or is insincere.

Second, don't be too gentle: don't be too gentle and make people feel weak.

Third, avoid too high a voice: Too high a voice will often make the customer service staff appear lacking in self-restraint, showing an overwhelming or daunting momentum. Especially when dealing with problems, if the voice exceeds the needs of this occasion, it seems to be irrational. If you just shout it to everyone, it is estimated that no one wants to listen.

Fourth, avoid a low ending: the customer listens well, but at the end or key point of a sentence, the voice of the customer service staff almost disappears, making the sentence sound incomplete.

5. Avoid harsh tone: Most of the emotional factors in the conversation are reflected by the tone of the customer service staff. When the customer service staff is in a negative state, if the bad emotions are poured into the information to be expressed, the customer will feel much worse than the original intention of the customer service staff.

6. Don't chew on words: Every sentence said by the customer service staff is made up of a word. Chewing words consciously will naturally slow down the speech.

Seven, avoid occasional pauses: the most taboo in the face of customer panic. Pause and think before you speak, and take some time to adjust your breath, which will help the customer service staff to express their information better. Don't rush forward or make any noise when thinking. Pause helps to adjust the speed of speech, concentrate and explain the information clearly.

Eight, avoid barrage: when the customer service staff speaks much faster than the customer, it will make the customer think that he is too excited and eager to achieve success.

9. Avoid slowness: A misuse contrary to speaking too fast is speaking too slowly, and saying one sentence while others are saying three sentences will lead customers to lose patience with what they say.