Sales front desk work summary

Time flies, and the hard work has come to an end. Looking back on the work of the past period, we have gained a lot. I guess we need to write a good work summary. What are the characteristics of a good work summary? Below is a summary of sales front desk work that I compiled for you (6 general articles). I hope it will be helpful to you. Sales Front Desk Work Summary 1

20xx has passed. Unknowingly, I have been working in the company as a front desk for more than a year. The front desk has not contributed as much to the development of the company as the company's business, marketing, finance and other departments. Directly, but since the company has set up this position, the leader must think that its existence is necessary. Through thinking, I believe that no matter which position or job you are engaged in, it is part of the company's overall organizational structure and we are all working hard for the company's overall goals. During these nine months, with the care and help of the company leaders and colleagues, I successfully completed the corresponding work. Of course, there are also many shortcomings that need improvement. I will now summarize the work in 20xx as follows.

1. Daily work at the front desk

1. Reception at the front desk

The receptionist is the first person to show the company's image. Since joining the company in April 20xx, I have Strictly follow the company's requirements, treat every visiting customer enthusiastically, and guide them to the relevant office. For business personnel who come to sell door-to-door, greet them politely and archive the practical business cards and brochures left by them for future work. In recent years, it has received a total of about 1,600 users.

2. Telephone answering and transferring, fax copying and letter distribution

Answer any incoming calls carefully, with an accuracy rate of 98%; be able to treat harassing calls tactfully and reasonably to improve work efficiency; send faxes Always pay attention to whether the other party has received it and whether it is complete and clear. When copying, pay attention to whether the copied information is complete to avoid missing copies. If there are any letters, they will be handed over to the relevant personnel in a timely manner.

3. Temporary incident handling

When the drinking water barrels are found to be insufficient, they will promptly ask Dahe people to deliver water. When the required items at the front desk are not enough, we will promptly apply for purchase such as: paper towels, copy paper, disposable paper bags, etc. When the printer is out of ink, it will call the ink refill salesperson to refill the ink. When the office phone bill is about to be used up, go to the business office in advance to pre-deposit. If items in the office are broken, such as air-conditioning switches and bathroom lights, we will call the state-owned property management company immediately and let the property management staff check the cause. If you need to buy the equipment yourself, you can have it installed by the property management staff. If there is a problem with the switch attendance machine, please contact the merchant directly. After-sales solution, if there is a problem with the phone line, please ask the telecommunications office to solve it. In short, when encountering problems, we will find ways to solve them in time.

2. Comprehensive affairs work

1. Booking of rooms, air tickets and birthday cakes

I will contact the project department staff in time when they need to book tickets or air tickets when they are on a business trip. Ticketing and continuous tracking until the tickets are delivered to the company, so as to affect the itinerary of business travelers for free; so far, a total of about 70 tickets have been booked. For leaders or colleagues who need to book a room on a business trip to Zhengzhou, after booking the room, I will send a text message or call to the leader or colleague to confirm the hotel details; and for employee birthday cake reservations, I will confirm the time with the employee the day before the reservation, and on the birthday Tell Wang Lanying to send birthday wishes on oa, and order a total of 17 birthday cakes in 20xx.

2. Document organization and office asset registration

The training materials and confirmation forms received from the project department staff are organized into categories in portfolios; the newly purchased documents for the office Books will be stamped by Zhang Li first and then numbered to facilitate asset management. Currently, the office has a total of 37 books. Other office equipment (such as notebooks, CD-ROM drives, sockets, etc.) are also registered in detail, and employees are also required to borrow them. Sign and register in accordance with company regulations.

3. Attendance statistics

Export the attendance details from the attendance machine before the 25th of each month. If you are unclear, send an email to check with everyone, and then make a statistical summary, and you can send it on time. To Wang Lanying.

4. Organize employee activities

Organize employees to go to the Agricultural University at 5 pm every Wednesday. Through the activities, we can improve everyone’s team awareness and exercise well. The weather has been cold recently. , the number of people willing to go out for activities is also decreasing. During this period, a table tennis competition was organized, but the effect was not particularly satisfactory. This is also an area that needs to be improved in the future.

3. Other work

While completing their own work, they also assist in completing the work of other departments. For example, assisting software project department personnel in binding project documents; assisting Xue Yiming, the marketing department, and working with him to send gifts to customers and prepare tender documents, etc. In the process, I also gained some new knowledge.

4. Shortcomings in the work

1. When purchasing office supplies, I did not plan well and did not think comprehensively. I only saw what was lacking in front of me. This needs to be done by myself in the future. Pay more attention and worry more.

2. There were mistakes in the attendance statistics process. Although they were corrected at the time and did not have a big impact, it also reminded me of the importance of being careful. After the attendance statistics are made, I must check them carefully. , confirm that it is accurate before sending it out. The same is true for some letters of the same type. If you send out an error and then modify it and resend it, it is easy for others to think that you are a careless person. Although this kind of mistake is only occasional, it is inevitable. Try to avoid it.

3. The effect of organizing outdoor activities near winter was very poor. In the meantime, we discussed with Zhang Li about indoor activities together and provided everyone with chess, checkers and other activities suitable for indoor play, and organized and implemented them. However, This still cannot achieve the effect of outdoor sports, and solutions to this situation are still being considered.

5. Work plan for 20xx

1. Improve your initiative and communication skills, be more attentive, careful, and consider all aspects in order to complete your work better.

2. Strengthen communication with various departments of the company. Understand the company's development status and the work content of each department. With this knowledge reserve, on the one hand, you can answer customers' questions promptly and accurately, and transfer calls accurately; or you can briefly answer customer questions within your ability.

In the past year, I especially want to thank Zhang Li for her help. She enthusiastically and patiently taught me a lot and trusted me. I feel honored to have such a colleague and also I am proud to work in such a company that treats its employees well. I say goodbye to 20xx and welcome 20xx. It is a new year. In this year, I will be down-to-earth, complete my work seriously, and do my best for the development of the company. force!

In the blink of an eye, the three-month trial period is coming to an end. When I look back and think about the path I have traveled in these three months, my heart is full of joy and gratitude. This is my second job after graduation. As a newcomer, when I first joined the company, I was very unfamiliar with the company’s operating model and work processes. Thanks to the patient guidance and help of my leaders and colleagues, I was able to learn in a short period of time. During this time, I became familiar with the work content of the front desk and the functions of various departments of the company. It also allowed me to quickly complete the transition from student to staff.

It is said that the front desk is the window for the company’s external image. In just three months, I have gained a new understanding and understanding of this sentence. Front desk work should be "the starting point of the company's image and service." Because for customers, the front desk is their first step in contacting the company and their first impression of the company, and the first impression is very important, so the front desk represents the company's image to a certain extent. Having an understanding of its importance prompted me to further think about how to do my job well. When receiving guests from the company, I must greet them warmly, answer and transfer phone calls in a kind manner, handle the company's daily affairs carefully and carefully, treat my colleagues with humility and sincerity, etc. Every little bit allows me to learn at work and make progress in learning. Benefited a lot.

My daily work mainly includes the following parts:

(1) Responsible for answering and transferring calls at the front desk, doing a good job of incoming calls, carefully recording and conveying important matters to Relevant personnel, do not omit or delay;

(2) Responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications, and maintain good etiquette and courtesy;

(3) Responsible for the monitoring and inspection of sales consultants’ phone calls and voice recorder recordings;

(4) Responsible for the completeness of car model information at the front desk and the sanitation and hygiene of the lobby;

During these three months During this time, I also realized that I had many shortcomings: I was not careful enough in doing things, and I did not consider the problems comprehensively. These all require me to work hard to improve in my future work.

Although the work of receptionists is sometimes trivial, I believe that no matter which position or job they are engaged in, they are part of the company's overall organizational structure and are all for the company's overall goals. Work hard, so I will do everything with my heart. Finally, I would like to thank the department leaders for their teachings and the opportunity given to me by the company. I will strengthen my study and work hard in the days to come! Sales Front Desk Work Summary 2

In the blink of an eye, I have been in the xxxxxx4s store for more than half a year. In the past six months, I have transformed from a car rookie who didn't even know what AT and MT meant to a salesperson who is familiar with car performance. Everything started from scratch, while learning professional knowledge and exploring the market. When I encountered difficulties and problems in sales and professionalism, I promptly consulted experienced colleagues and worked together to find solutions to the problems. Here, I am very grateful to my colleagues in the department for their support. My help! I am also very grateful to the leader for giving me a platform to show myself. During these six months, I not only learned basic car knowledge, but also gained a deeper understanding of my own brand, which made me deeply fall in love with it. The job I do, the cars I sell. In my heart, only if you love your position can you do your job well.

In just six months, I understood that it is not enough to do car sales based on my own love. I must learn how to negotiate with customers and analyze customer situations. These are things that I, a newly hired salesperson, have never experienced before. During the negotiation process, our veteran salespeople often take me, a newcomer, to learn negotiation experience. I am very grateful to my colleagues for this. Therefore, now that I have clients that are difficult to negotiate with, I will draw on the negotiation skills of veteran salesmen to negotiate.

Nowadays, the competition in the Jiaxing automobile sales market is becoming increasingly fierce. What is before all sales staff is that stability and hardship coexist, hope and opportunity coexist, success and failure coexist, so have a positive attitude. It is very important.

And every day I should start from the first time I open my eyes in the morning. Every morning I wake up from the cheerful and aggressive alarm sound I set, and then wake up with an energetic and happy mood. The mentality to face the day's work. If I don’t have as much experience as others, then I will compete with others for integrity; if I don’t have as many orders as others, then I will compete with others for service. These have always been my work attitudes. I believe that only in this way can the work be done better.

Existing shortcomings

The understanding of the market is still not deep enough, the professional knowledge is not fully mastered, and there is a lack of experience in the process of communicating with customers.

In sales work, I am also eager to close a deal, which not only affects the development of my sales business, but also affects my self-confidence. I think I will abandon these bad practices in my future work, and actively learn and ask old salespeople for business knowledge to improve my sales skills as soon as possible.

20xx work plan

In the process of company development, I believe that to become a qualified salesperson, you must first adjust your own ideas, unify your thoughts and goals with the company, Only by clarifying the company's development direction can we fully integrate into the company's development and carry out work in a more orderly manner.

The following is my work plan for xxxx:

lt;1gt;Continue to learn the basic knowledge of cars, and accurately grasp the market dynamics of various similar competing brands and new models. Understand the development direction of Jiaxing's automobile industry in real time.

lt; 2gt; Establish a good cooperative relationship with customers, build customer information cards every day, and at the same time, be sure to follow up on your confident customers in real time, and make regular return visits to your old customers. At the same time, new customers can be developed on the basis of old customers. Let more people know and understand the xxxxxx car and experience it for themselves.

Understand the customer’s information, interests, hobbies, family situation, etc., explore customer needs, cater to their interests, maintain good customer relations, and keep abreast of information at all times.

Development of key customers. I want to say something here: I will treat customers in category C as category O. In this way, I have one more category 0 than others, and one more category O means one more opportunity. Visits: visit customers at least three times a week.

lt;3gt;Strive to complete the current tasks. On the tasks specified by the company, you must put pressure on yourself and set tasks for yourself. Not only must we work hard to complete the company's tasks, but we must also complete the tasks we set for ourselves. I believe there is motivation only when there is pressure.

lt; 4gt; Do your daily work seriously and do not be lazy or opportunistic.

lt;5gt;Learn more successful sales experience in your spare time, and finally use it for yourself.

lt;7gt;Consciousness: Whether in sales or learning automotive product knowledge, abandon selfish, strong, and lazy temperaments, use a positive attitude, learn the strengths of others, learn to be humble, and learn to work with others. Get along more harmoniously with bosses, friends, and colleagues.

Daily work

1. Health work, office and exhibition hall duties must be completed carefully.

2. Visit and track at least 2 to 3 potential customers every day, and follow up on new customer needs in a timely manner.

3. Do a good job at the front desk every day, register the information of each visiting customer, and report it to the potential customer system.

4. Make a work summary for yourself every day, and review whether you have done a good job every day. Does it need to be corrected?

5. Understand real-time automobile industry information and similar competitive brand dynamics. Only by knowing yourself and the enemy can you be victorious in every battle.

Weekly work

1. Check the potential customer system to see if there are any customers who need follow-up. Organize each customer's information. And make demand filings.

2. Check how much of your tasks have been completed and how much is missing. How many tasks to give yourself next week.

Monthly tasks

1. Summarize the customer transaction volume of the month and the reasons for customer failure.

2. Summarize your mistakes and what you did better that month.

3. Make your own tasks and work plans for the next month.

Finally, I would like to thank the company for giving me a platform to showcase my abilities. I will strictly abide by professional ethics and move forward courageously in the direction of an outstanding employee. I will persevere when encountering difficulties, take the best and discard the dross, and work with the company. Other colleagues work together and let team spirit conquer all. Sales Front Desk Work Summary 3

After training, I feel that the marketing department plays an increasingly important role in the operation of the entire theater, and the work of the marketing department is also very cumbersome and has many things to do. I divide the work of the marketing department into two parts. Internally, it mainly cooperates with the operations department, ticketing, and computer room through scheduling. Externally, it mainly develops the market through group tickets, memberships, and advertising, and controls the operation of the entire theater.

Internal work is very important. If the schedule is done well, it will lead to the reasonable and smooth operation of the entire theater. The audience can buy movie tickets as soon as possible, the ticket sales will be smooth, and the venue management will be easy to control and manage the entire theater. The job of scheduling is a very comprehensive job, which requires the scheduler to have strong control over the following factors: the audience group of the film, the opening time of each hall, and the control of prime time every day. , the viewing habits of local consumers, and the control of inter-film time. When making the schedule, we must also consider the actual operating conditions of the theater, refer to the box office sales of the day before yesterday, and the attendance rate of each hall and each movie. If you want to be familiar with scheduling, you really need to study hard and take time to get used to it. Believe that you have such ability.

The biggest concern now is the development of market business. Group ticket sales account for a large proportion of the total box office of theaters, which should account for about 60%. Therefore, the focus of the marketing department should be to develop the group ticket market. The target customer groups for group ticket sales are mainly divided into two parts. On the one hand, there are sales channels with agency functions, such as shopping malls and supermarkets. These enterprises have their own demand for movie tickets and have their own consumer groups, who are interested in movies. Tickets have their own digestion capacity and good consumption channels. On the other hand, there are those direct sales customers, such as large and medium-sized enterprises around the theater (Alibaba, Subor, Beingmate, etc.), relevant government departments (postal service, industry and commerce, taxation, procuratorates, courts, etc.), financial systems ( Banks, insurance, securities, etc.), such enterprises and institutions have their own trade unions, employee benefits are very good, the economic benefits of the enterprise are very good, they have the ability to consume, and there is also demand in this area.

Members are also the main force in the development of a cinema. Through the development of members, the theater can be well promoted and a very stable box office can be formed. The management and maintenance of members is also one of the important tasks of the marketing department. At the same time, we should also pay attention to the usage rate of membership cards. Once you have applied for a card, you need to use it and recharge it. Carry out relevant activities for members to mobilize their enthusiasm and expand their rights and interests. Let members introduce members, and members recommend members, forming a virtuous cycle. Sales Front Desk Work Summary 4

1. Responsible for the daily management of the after-sales maintenance front desk and timely completion of various tasks assigned by the company.

2. Responsible for customer reception of vehicle maintenance vehicles and understand customer needs in a timely manner.

3. Supervise claimants to deliver relevant quality claim information to manufacturers in a timely manner.

4. Supervise the accuracy of valuation of front desk business reception and the accuracy of description of vehicle maintenance failure phenomena.

5. After being responsible for vehicle maintenance, customers will collect problems in the company's quality technology and service quality, resolve them in a timely manner and make rectification plans.

6. Responsible for the statistics of daily reports of the after-sales service department and the production of monthly reports at the end of each month, establish various accounts, and report to the station leaders and company leaders.

7. Assist the service manager or webmaster in handling customer complaints.

8. In strict accordance with the maintenance working hours standards set by the company, the customer handles the maintenance payment procedures.

9. Responsible for coordinating the collaboration between the workshop, parts department and front desk.

10. Responsible for formulating the training plan for front desk reception staff, arranging regular etiquette reception and pick-up operations as well as professional knowledge learning and training every week, and conducting assessment and records.

11. Responsible for supervising the sanitation and cleaning of the reception hall and keeping the reception passage smooth.

12. Analyze the CSI rectification items and the company's actual weaknesses, formulate rectification measures, and cooperate with the customer service department for implementation.

13. Complete various tasks assigned by leaders. Sales Front Desk Work Summary 5

In the blink of an eye, I have been in xx for three months. After three months of internship, I learned a lot, encountered many difficulties, and made a lot of achievements. First of all, I would like to thank Manager Tao for his care and training, and I would like to thank colleagues from other departments for their help and guidance.

(1) The main points are as follows:

1. Through three months of experience, my own organizational and coordination skills have been improved, and my communication skills have been improved. Take the monthly duty schedule as an example. I thought it would be a very simple thing to make a duty schedule at first, but I clearly remember that when I made the May duty schedule independently, a lot of problems arose. It is not as simple as in the book. It is necessary to take into account the interests of all parties, not only to ensure that there are employees on duty on Saturdays and Sundays, but also to ensure that the employees on duty have rest. It is adjusted that every employee in the finance department has equal working hours and rest time.

2. Practical work gave me a deeper understanding of book knowledge. When doing accounting in Ufida, when a customer buys a car, he does "debit: advance receipts/new car advance receipts/new car" and "loan: main business/new car revenue/Dongfeng Nissan, tax payable/value-added tax payable/ Output tax", and then carry forward the car payment and deposit it. In the process, I understood why we do "accounts received in advance" instead of "accounts paid in advance", and why we do "output tax" instead of "input tax".

3. It is very important for a new employee. When I came to xx, due to various reasons, my induction training was much less than that of other employees, but I did not have the opportunity to ask other colleagues because of the lack of training. Driving motor vehicle invoices seems to be a very simple job. , the business agent took the filled invoicing form and delivery form, and then issued the invoice based on the documents they sent. In this way, I also made a lot of mistakes. Due to personal lack of care and the negligence of the business agent's inspection, the biggest problem was The amount of the car payment. After experiencing this kind of thing several times, first of all, I must be careful when issuing invoices, and secondly, ask the agent to check carefully. Yueda also comes to issue invoices. If the handwritten delivery note is presented, it must be signed, otherwise the invoice will not be issued.

4. Doing financial work itself has great risks. It was my first time on duty, and I made a mistake the first time I was on duty. The customer's maintenance fee was 785 yuan, and the customer paid by credit card. I didn't know why I helped the customer pay 455 yuan at the time, but later I found out that the fee was undercharged. 330 yuan. Since this is my first time encountering something like this, I don’t know what to do with it. I was quite confused at that time. Fortunately, Xiaochun and I were on duty together, and she asked me to call the customer. The customer was a reasonable person and I successfully recovered the money. When I called Manager Tao, I was afraid that he would blame me. On the contrary, he did not blame me, but said some words of encouragement to me. Going through this incident helped me form and improve my risk awareness. You must be careful and cautious when doing finances.

5. Always have a heart and gratitude at work. Thanks to the manager for giving me the opportunity to experience. Without a supervisor, without so many opportunities for experience, there would be no room for improvement for me. Therefore, I am very grateful for the cultivation of my supervisor. I always put my mind into work and do it seriously, focused and responsibly every time I get the opportunity to experience.

6. The team is the magic weapon to "defeat the enemy and win". Without the support of the team, no matter how talented a person is, it is difficult to achieve long-term success. Colleagues should help each other and cooperate with each other. The monthly duty schedule can be very good, which is a good support for my work from my colleagues. When a colleague is absent, others take over and complete their work beautifully. This is team spirit. This is also one of the core values ??of the company.

7. xx is a big school. There is no end to learning and innovation at work. In the nine-year development process of xx, a complete system has been formed, and all work processes are very clear. From the system and corporate culture to every work and every process, it is an opportunity for me to learn. I personally think that doing work is very simple, but it is not so easy to do simple work well and satisfy everyone. How to comply with the voice of colleagues, introduce the old and bring out the new, and stimulate everyone's enthusiasm for participation requires working hard on innovation in work.

(2) Future development vision

1. Continue to learn and accumulate, and lay a solid foundation for serving xx and colleagues.

2. Cooperate with the manager, obey management, learn from colleagues, and strive to be a role model for colleagues in all aspects.

3. Based on your own job, work hard, and contribute to the development and growth of xx.

4. Focus on repetition, challenge, and strive for innovation. Today, I have grown from a newcomer to a formal XX employee. I would like to thank Manager Tao again for his care, help and training, and I would like to thank all my colleagues for their help and guidance in my work! Tomorrow, with the training and cultivation of managers, and the support and cooperation of colleagues, I will follow the principles of "standardizing self-behavior and developing good habits; identifying with corporate culture and integrating; proactively learning and cultivating professionalism; establishing correct goals and firm determination to serve." "Continue to work hard in the direction. Sales front desk work summary 6

Time always passes in a hurry. But I learned a lot and understood a lot in the 4S store. Here I will summarize my work and study situation. Please criticize and correct any inappropriateness. In April 2012, I joined the Xinxiang store and worked in automobile after-sales service. With the care and guidance of the leaders and the care and help of the surrounding comrades, I made great progress in my thinking and work. Looking back on the work situation since joining the company, we mainly have the following gains and experiences:

1. Understand the work and further understand yourself in an environment of strict requirements.

After I joined the company, I discovered that my understanding of after-sales service was only superficial. There were many things that I had not thought of before. Therefore, my first step was to position and understand myself. own work. I feel that a person's ideological understanding, work attitude, and work standards are often affected by the work environment in which he or she works. From the initial ignorance to the familiarity I have now, it is inseparable from the help of superior leaders and department colleagues. If I were asked to summarize the working conditions of my department during this period, it would be in six words: strict, tense, and busy. Strict work requirements, intense learning atmosphere and busy work pace. From fuzzy to clear, I fully realize the importance of my work. At work, facing the high standards and strict requirements of the leadership, facing the positive work enthusiasm and proactive learning attitude of the colleagues around me, and facing the intense and efficient work rhythm, I was deeply infected and fully realized that as a collective As a member of the group, I must first not "smear" this group or hold this group back. On this basis, I must integrate into the strong atmosphere of "diligence in study and hard work" created by everyone as soon as possible. middle. Under the influence of this environment, I strive to become familiar with my work in the shortest possible time. In the realization of this idea, my work standards are also constantly improving. I always remind myself to maintain a good mental state and establish a good attitude at all times. We must maintain high work standards and always safeguard the interests of the whole to do every job well.

2. Through diligent study, quality is improved.

3. Seek breakthroughs and innovations in familiarity to make progress in work.

Looking back on the busy work of the past year, from the initial ignorance to the current familiarity, from the young people who have just stepped out of college to the current quasi-professionals, from the recognition of the close relationship between department colleagues Cooperation, every major move at work is a kind of exercise and a test for oneself. I will ask myself to complete several tasks such as the after-sales car service process seriously, meticulously and meticulously.

In short, automobile after-sales is still a growing department and a good place to train people. I am fortunate to grow with it. It allows me, a person who is not deeply involved in the world, to deeply understand myself and the work. The essence of work is collaboration. One person can be talented, but without the assistance of others, one person alone cannot do anything. I have learned a lot about work at work, and I have also learned a lot. The principles of life. Although I feel very busy and tired, I also experience the feeling of joy in suffering and gain in tiredness.