Shouldn't the express cabinet be chosen by the customers themselves?

Recently, many users have reported that some couriers, whether you are at home or not, put the express mail in the open space of the community, or put it in the express cabinet near the community to send text messages to users, even if it is finished. Have you ever had a similar experience? Why on earth doesn't express delivery come to your door?

I believe many consumers will often receive short messages similar to "set up a stall in the honeycomb box express cabinet next to a building and pick up the package according to the number" and "pick up the package according to the pick-up code in the honeycomb box express cabinet".

Recently, many consumers have reported that some express delivery is almost no longer delivered to the door, which is obviously inconsistent with the agreement of consumers when they buy online.

Consumer 1: Sometimes there may be no one at home, and he (the courier) will put it directly in the courier cabinet for you. He may send you a text message, but maybe we were too busy to notice this information and finally came back and missed the courier. When you go to pick it up, there will be a fee, which makes people feel inappropriate.

Consumer 2: It should be said that it is to facilitate our life, but it actually takes up more time.

According to incomplete statistics, only Jingdong Express, SF Express, and some fresh platforms will deliver goods to your door, while Zhongtong, Dayun, Tong Yuan and other express delivery services are almost no longer delivered to your door in many cities. Some EMS couriers will be put directly in the post office or the courier cabinet.

As a matter of fact, there is a law on whether the courier should ask for advice in advance before delivering the express mail to the intelligent express box. The Provisional Regulations on Express Delivery stipulates that an express delivery enterprise has no right to forcibly put the express delivery into the express delivery cabinet without the consent of the recipient. Then, why are there relevant regulations, but it is still difficult to deliver the goods by courier?

Many industry experts attribute the reason to the intensification of the "price war" in the express delivery industry in the past two years. The increase in various commercial costs has led to an increase in the business scale of express delivery outlets, but it has not increased profits.

According to the business briefing of logistics enterprises in 65438+February at the end of last year, SF's single ticket revenue was 16.94 yuan, down 12.23% year-on-year. However, this situation of leading enterprises is not an industry case, but a common phenomenon in the industry.

Specifically, in June 5438+February, the single ticket revenue of YTO Express products was 2.2 1 yuan, down18.94% year-on-year; Dayun shares 65438+February express service single ticket income of 2.25 yuan, down 25.99% year-on-year; Shentong Express's single ticket revenue in February was 2.33 yuan, down 28.09% year-on-year. It shows that the competition in the industry is further intensified and the profit per ticket is reduced.

The single ticket profit of the express delivery industry is calculated in millimeters, and the sharp decline in profits will be transmitted to the first-line outlets, resulting in high liquidity and high turnover rate. In the case of limited delivery manpower, some couriers are forced to store the express mail in the express cabinet in order to complete the signing rate. Daqing Yang, a special researcher of China Logistics Society, said: "This is the negative effect brought by the price war. The e-commerce express market in China has been in a' price war' for a long time, and the courier is the bottom cornerstone of the express pyramid. If their interests are damaged, the pyramid will not be stable. Therefore, we still advocate that the express delivery market should not be vicious' price war'. "