How does the courier company compensate for the damaged goods?

Legal analysis: courier companies should compensate for damaged mail according to law. If the courier company has intentional or gross negligence, it should pay full compensation.

In the process of express delivery service, if the express mail (mail) is delayed, lost, damaged or inconsistent with the internal parts, the enterprise engaged in express delivery business shall compensate according to the agreement with the user.

Legal basis: Civil Code of People's Republic of China (PRC).

Article 832 The carrier shall be liable for the damage or loss of the goods in the course of transportation. However, the carrier shall not be liable for compensation if it proves that the damage or loss of the goods is caused by force majeure, the natural nature or reasonable wear and tear of the goods themselves and the fault of the shipper or consignee.

Article 833 The amount of compensation for damage or loss of goods shall be in accordance with the agreement of the parties; If there is no agreement or the agreement is unclear, and it cannot be determined according to the provisions of Article 510 of this Law, it shall be calculated according to the market price of the place where the goods arrive at the time of delivery or should be delivered. Where there are other provisions in laws and administrative regulations on calculation methods and compensation limits, those provisions shall prevail.