How to report live room fraud?

Cheating consumers in the live broadcast room can go to the Consumer Rights Protection Association of the industrial and commercial department to complain and report. Consumers may claim compensation from both the seller and the online trading platform, or ask them to bear joint liability for compensation if they encounter counterfeit goods when purchasing goods through the online trading platform. How to complain about cheating consumers in the live broadcast room is described by Bian Xiao.

1. How to complain about cheating consumers in the live broadcast room?

1, cheating consumers in the live broadcast room can go to the Consumer Protection Association of the industrial and commercial department to complain and report. Consumers may claim compensation from both the seller and the online trading platform, or ask them to bear joint liability for compensation if they encounter counterfeit goods when purchasing goods through the online trading platform.

2. Legal basis: People's Republic of China (PRC) Consumer Protection Law.

Article 39 Disputes between consumers and business operators over consumers' rights and interests can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.

Second, can you claim for cheating consumers in the live broadcast room?

Cheating consumers in the live broadcast room can claim compensation. If the anchor has fraudulent behavior in promoting goods or services, the deceived consumers can claim punitive damages.

The Law on the Protection of Consumers' Rights and Interests stipulates that if a business operator commits fraud in providing goods or services, it shall increase the compensation for the losses it has suffered according to the requirements of consumers, and the amount of compensation shall be three times the price of the goods purchased by consumers or the cost of receiving services; If the increased amount of compensation is less than that of 500 yuan, it shall be 500 yuan.

3. Can I ask for a refund when selling fake goods in the live broadcast room?

Selling fakes in the live broadcast room can require a return.

Where an operator sells goods by internet, television, telephone or mail order, consumers have the right to return the goods within seven days from the date of receipt, without giving reasons, except for the following goods:

(1) ordered by consumers;

(2) Fresh and perishable;

(3) Digital commodities such as audio-visual products and computer software downloaded or unpacked by consumers online;

(4) newspaper delivery.

The above content tells us that if the live broadcast room deceives consumers, you can go to the Consumer Rights Protection Association of the industrial and commercial department to complain and report. Consumers may claim compensation from both the seller and the online trading platform, or ask them to bear joint liability for compensation if they encounter counterfeit goods when purchasing goods through the online trading platform. If you have any other questions, you can consult our lawyer.