How to remedy the excess telecom traffic?

If the traffic unexpectedly exceeds a lot, users should call the telecom customer service hotline 10000 and then go to manual customer service to describe the problem to the customer service. Give it to the user within 24 hours.

Telecom customer service will tell users that there is a service called traffic backtracking service, which is to open a national traffic package to deduct the excess traffic, and the cost of the traffic package will be deducted at this time. And the excess fee that has exceeded the traffic deduction will also be returned, and the specific business will be sent to the mobile phone by SMS. The address is subject to the specific SMS. Please do not exceed the month in which the user traced back successfully.

Extended data:

Matters needing attention in handling telecom traffic:

Package traffic: the traffic included in the basic package of the calling card.

Directional traffic: traffic used for specific applications and purposes. For example, all Tencent applications of Wangka are free of traffic and use directional traffic.

Idle time flow: usually at night, the principle is similar to off-peak electricity consumption, and the price will be relatively cheap.

Overlay packet traffic: After the basic packet is used up, it should be common to apply for a traffic overlay packet. There are many ways to stack packages, such as quota, time limit and idle time flow. , users can buy as needed.

Baidu encyclopedia-mobile phone traffic