I lost my bank card, reported the loss of my mobile phone and got it back. Can I cancel the loss reporting?

If the mobile phone is temporarily reported lost, it can be cancelled at any time;

If it is officially reported by the counter, it cannot be revoked.

Scope of loss reporting: customers can go to the bank to report the loss of certificates of deposit, passbooks, seals extracted with seals, account passwords, certificates of deposit for correspondence deposits and personal checks.

Extended data

Self-service transaction provides debit card, current all-in-one, fixed all-in-one, ordinary current and credit card loss reporting services for contracted customers. Manual service provides loss reporting service for contracted and non-contracted customers.

Customers who report the loss by self-service, please bring their ID cards and other relevant certificates and debit cards or accounts to be opened for telephone banking, go to any business outlet of Bank of China to open an account for telephone banking service, sign the Agreement on Personal Account Opening and Comprehensive Service of Bank of China Co., Ltd., fill in the Application Form for Personal Account Opening and Comprehensive Service of Bank of China Co., Ltd., and set the password for telephone banking service.

Temporary loss reporting

If the customer fails to report the loss to the bank in time or in person due to objective reasons, he can apply for temporary loss reporting by telephone or online. , and then go to the bank to handle the formal loss reporting procedures within 5 days, otherwise the temporary loss reporting will automatically become invalid on the sixth day from the day after the application.

Report the loss officially

When handling the loss reporting business, customers must apply for a formal loss reporting at the counter of the original account opening branch with their valid identity documents (according to the relevant regulations of real-name registration system). When applying for formal loss reporting, you should provide account information such as name, account opening time, type, amount, account number, address, telephone number, etc. The bank can only accept the payment after verifying the non-payment.

If you can't go to the bank in person, you can entrust someone else to report the loss, and you need to provide valid identity documents of your agent and yourself at the same time; If you are not in the local area, you can provide valid identity documents, power of attorney, power of attorney and other legally binding documents or copies of certificates. You can't report the loss of password.

When reporting the loss, please fill in the application form for reporting the loss, and keep one copy of the receipt for you. With this receipt and my ID card, I can go to the bank to apply for a new passbook (receipt) after 7 days.

Charge standard for loss reporting

Please consult the local China Bank outlet or call 95566 for the specific charging standard.

Verification of loss report

We will check the contents provided by the depositor with the account opening information, and extend the payment, settlement and deposit time as appropriate according to the check, which is not limited by the 7-day time limit, but the longest time shall not exceed 1 month.

Untie the hook

After the expiration of the 7-day loss reporting period, when the customer goes to the bank to apply for a new deposit certificate (discount) or withdraw cash with the third copy of the loss reporting application, he must do it in person and sign the third copy of the application. If the agent reports the loss, I will go to the bank with the agent and sign the application form at the same time.

Special handling requirements for loss reporting service

Overseas Chinese, compatriots from Hong Kong, Macao and Taiwan who want to report the loss of their domestic bankbooks and are unable to go back to China for formalities may entrust their domestic relatives and friends to report the loss on their behalf and issue a power of attorney, which shall be notarized by the Chinese embassy in the country.

Cancel the loss reporting

After reporting the loss, the customer can find the original deposit certificate (passbook) and seal before handling it, and can request to cancel the loss reporting. When handling the cancellation of loss reporting, if the application for loss reporting is handled by me, I shall apply to the loss reporting acceptance bank for cancellation of loss reporting with the loss reporting deposit slip (folded), seal, original loss reporting certificate and loss reporting application; If someone else reports the loss, two people must go to the bank at the same time to cancel the report.

References:

Report the loss