Gold customers are afraid that the necklace is not strong.

If you are a salesperson, here are some ways to answer customers' questions about the firmness of gold necklaces:

1. Emphasize the quality of gold: tell customers that gold is a hard metal, and high-quality gold products are carefully made by professional jewelers, so they have high durability.

2. Inform the customer of precautions: Although gold is a relatively hard metal, it may break or deform if it is used improperly or subjected to extreme physical pressure. Therefore, customers are advised to be careful when using gold necklaces to avoid excessive pulling or oppression.

3. Provide after-sales service: If customers have any questions about the firmness of the gold necklace, you can assure them of your after-sales service. For example, you can provide maintenance or replacement services to ensure customer satisfaction.

4. Recommend other options: If customers still have doubts about the firmness of gold necklaces, you can recommend other options to them, such as platinum or diamond necklaces, which are more durable.

In short, answering customers' questions about the firmness of gold necklaces requires your patience and professional attitude. You can introduce the quality and characteristics of gold to customers, provide some suggestions and after-sales service, and enhance customers' confidence in buying.