What do you mean, the courier is stopped or returned?

Courier is intercepted or returned: communicate with the sender (recipient) to confirm that both parties clearly understand or agree to cancel the courier service; The sender contacts the courier company to intercept the bill, or the recipient chooses to reject it when receiving the courier's notice of receipt.

Only the shipper can intercept it. If the logistics information shows that the interception is successful, it means that the courier company has received the delivery stop notice from the shipper. If you don't want to return the goods, you should contact the shipper's customer service to ask why. If the courier is on the road and an interception request is sent, but the logistics company will deliver more couriers, the courier logistics may be delayed or not updated. This may be because the courier was intercepted successfully. You can call the outlet.

Solution to the interception or return of express delivery

Call the delivery logistics company, describe the problem in detail and ask for package interception, and then provide the delivery certificate (delivery receipt). Customer service will contact relevant personnel to help track and intercept. After the parcel arrives at the delivery destination, there is a process of dividing pieces between couriers. After seeing the parcel, they will return by the same way.

It should be clear that express delivery cannot be intercepted during delivery, and can only be intercepted after reaching the city to be delivered. The next step is for the courier to deliver the courier.

You can also call the official customer service to inquire about the interception of express delivery. Sometimes, the logistics status of the courier company will be delayed because the courier is intercepted. You can call the customer service express number.

If you want to retrieve the express mail that has been sent, call the customer service to tell you the single number, and the customer service will inform the next transfer station to leave the express mail and send it back. But if the express mail has been sent and the courier fee has been generated, this will not be refunded. If it is sent back from the transfer station, it is estimated that the freight will be doubled.