A classic summary of business reception etiquette?

Visits and receptions are essential links in business activities and social interactions. Below is what I have collected and compiled for you. Hope it helps everyone!

1. Handshake

1. The strength of the handshake should be moderate, and everyone can practice it. Being too light gives people contempt. Too heavy is not good either.

Time: Count 1, 2, 3, 4, 5 silently in your mind before opening your hands.

2. Welcome etiquette

1. The top leader should be introduced first, and then introduced in order. Hello! This is Chairman Yao of our company, and this is Vice Chairman Zhang.

2. Introduce men to women. "Hello, this is Mr. Wang."

3. Be modest and cautious when making introductions, and pay attention to the other person’s age and position. "Mr. Liu, hello, this is Xiao Wang." Don't change it.

4. When picking up people at the airport, take your luggage and arrange accommodation. "Hello! Thank you for your hard work! How was your trip?"

3. Reception Etiquette

1. Guide and walk in front of the guests. When going upstairs or downstairs, walk one or two steps in front of guests. Don't walk too fast. Take two or three steps at a time. Some guests, especially women, are wearing small skirts and cannot walk. If you take two or three steps at a time, she will have to run behind to keep up with you, which will tire her out.

2. Ask guests to take the inside of the stairs. The owner goes outside. The so-called inner side is the side around the center.

3. When receiving the other party, you must do "three things": seeing with your eyes, speaking with your mouth, and noticing. Be more enthusiastic and attentive. The words are spoken with warm eyes, including: looking at the other person squarely, smiling, and keeping the gaze pointed. The tongue is as bright as a flower when the words are spoken, including: the language is connected, the sentences are affectionate, and the communication is in place. When you notice it, you will be as warm as spring, including: dignified demeanor, natural expression, and generous behavior.

Taboos in business receptions

1. When receiving guests, do not squint at each other, and do not show contempt or hostility in your eyes intentionally or unintentionally.

2. When receiving guests, do not use language or words that the other party does not understand.

3. When receiving guests, do not behave too casually or formally.

When a superior comes to visit, the reception should be considerate. Listen carefully and remember the work explained by the leader; the leader understands the situation and answer truthfully; if the leader comes to express condolences, express sincere gratitude. When leaders say goodbye, they should stand up and say "goodbye" to each other.

When subordinates come to visit, the reception should be cordial and warm. In addition to following the general visitor etiquette, you should listen carefully to the questions raised and respond politely if you cannot answer them at the moment. At the end of the visit, stand up and say goodbye.

Basic requirements for telephone reception:

***1*** When the phone rings, pick up the phone and first announce your home address, and then ask the other party about the intention of calling.

***2*** When communicating on the phone, you must carefully understand the other party's intentions, and repeat and echo the other party's conversation as necessary to show positive feedback to the other party.

***3*** A telephone logbook should be prepared and important phone calls should be recorded.

***4*** After finishing the phone call, you should wait for the other party to finish the conversation and then end with "goodbye". After the other party puts down the microphone, put it down gently again to show respect for the other party.