Can I call 12305 to complain about Tong Yuan Express?

If you complain about Tong Yuan, you can call 12305, and the post will give you a warning, rectification and a fine according to the size of the matter. If the circumstances are serious, the business of the courier company may be restricted or even suspended, but the premise is to reflect the real situation.

First of all, it depends on whether your complaint meets the following acceptance conditions of 12305: ① the complainant is a party directly interested in the complaint case; (2) Having a clear appellee; (3) There are concrete facts; ④ Failing to reply within 30 days after complaining to postal operators (60 days after international business), or being dissatisfied with the handling and reply of postal operators; ⑤ When making a complaint, a consumer shall provide his name, telephone number, mailing address, postal code, name and address of the respondent, complaint request, reasons, relevant evidence and date of complaint; 6. The complainant shall lodge a complaint within one year from the date of complaint;

Consumers can dial the provincial area code+12305( 12305) every working day at 8: 30- 17: 30 (due to the time difference in Xinjiang). Complaints will be made by recorded telephone on weekends and legal holidays. Postal complaint centers at all levels will record consumers' phone calls and complaint clues respectively, and hand them over to the postal administration department, which will investigate and dispose of them in time. If the facts are clear and the evidence is sufficient, we will resolutely urge the rectification with a zero tolerance attitude.

Legal basis: Article 25 of the Provisional Regulations on Express Delivery: "An enterprise engaged in express delivery business shall deliver the express delivery to the agreed address, the addressee or the agent designated by the addressee, and inform the addressee or agent to accept it in person. The recipient or collector has the right to face-to-face acceptance. " It is illegal to leave the courier in the "rookie station" and "beehive" without permission. Sometimes the collection point is far away, and the courier puts it at the collection point without consent, without even notifying the SMS. In this case, we have the right to ask the courier to deliver the goods to your door.