The rider received the errand slip at 2 am, and was dumbfounded after delivery. He cried and said, I want everyone to judge. What do you think?

Now the pace of life is relatively fast, and the take-away errand business is loved by many people, which also brings great convenience to our lives. However, behind the convenience is a group of people who are constantly running around. These people are takeaway brothers. Master Jia of Hangzhou is a hungry takeaway rider. At 2 o'clock in the morning, he received an errand list to help him buy it. As a result, he was stunned after being sent here. Not only was it stood up, but it was also permanently titled by the platform. He is not convinced and wants everyone to comment.

According to Master Jia, at about two o'clock in the morning, he received an order on the platform, and the customer asked for a case of bottled Budweiser beer and five packs of world cigarettes. Because I don't smoke at ordinary times, I don't know this kind of cigarette, so I went to the supermarket to confirm and found this kind of cigarette 100 yuan a pack. He reconfirmed with the customer at that time, and the other party said that he wanted 5 packs and a case of beer.

Master Jia said that the five packs of fireworks the customer asked for were in 500 yuan, plus 1 case of Budweiser 75 yuan, plus the running fee 14.5 yuan, which added up to nearly 600 yuan. In addition to running errands, everything bought on behalf of the driver needs to be paid in advance, so it is more cautious. After receiving the order, including the payment, he called the customer twice to confirm. As a result, sending things to the place designated by the customer made him stupid.

Master Jia bluntly said: I sent something to call the customer, but he didn't answer. Later, I kept calling him, and the phone was not connected. At that time, I felt that this client was deliberately messing with me, so I was a little grumpy.

Master Jia took out the call record of the day and looked at it. It shows that he called the customer 14 times within 17 minutes after three o'clock in the morning, but they were not connected.

Because the customer didn't even answer the phone of 14, Master Jia got angry at that time, and sent a short message to the customer in a rage, and his words were not very nice. Master Jia bluntly said: I admit that I didn't control my emotions that day and scolded two sentences. I said you are still human. It's not easy for us to take our little brother out. I said a dirty word and scolded him. As a result, he complained about me on the platform. The next day, I received a notice from the platform and was permanently titled.

Master Jia said that he later submitted a complaint on the platform, but in the end the complaint failed. The customer was contacted by phone, and the other party said that the shopping receipt taken by Master Jia did not match the price on the software. The software shows 500, but the receipt is 600. Later, I didn't answer Master Jia's phone call because there was still a lot of time after reading it, and he didn't hear anything at that time.

Master Jia explained: Because the platform stipulates that you can buy the goods with the highest purchase value in 500 yuan, and the maximum amount filled in is 500 yuan, I have no choice but to tell you face to face, and you have to pay me face to face. Besides, I speak with my conscience. I called you and said it would be delivered right away. As a result, when I brought you the goods, you blacked out my phone.

After listening to what Master Jia said, the customer hung up the phone directly. Later, the customer read the contents of the three short messages sent to him by Master Jia that day, and the lines between the lines were really indecent.

Later, I learned that the cigarettes and beer that Master Jia paid for himself that day were returned after communicating with the merchants because they were not sent out.

Master Jia said that he now hopes that the platform can restore his account so that he can continue to take orders. Later, I contacted the public relations department of Hungry Platform, and the staff replied: If the rider encounters difficulties in delivering the ticket, he can appeal to the platform, but in any case, as long as the rider insults the customer, the platform will not tolerate it, so the original punishment will be maintained.

In fact, the job of takeaway brother is very difficult. Taking orders in the morning is to earn a little money, not to mention the advance payment is not a small money. If the customer doesn't answer the phone, everyone will get angry. However, the takeaway brother is also impulsive. If you can't contact customers, you can find a platform. It's definitely wrong to send text messages to swear.

It is believed that the platform should deal with problems in both directions and have zero tolerance for some dishonest customers, otherwise there will be more and more unqualified customers. In addition, the agency service also needs to be improved, not only to protect the interests of customers, but also to consider the burden of employees. When the platform encounters customers who run orders, it needs to consider who will bear the losses. After all, it is easy for merchants to return goods at this time. What if I can't return it?