Why can't I get the notification message by calling 10086 1 1?

The mobile phone can't receive the SMS from the operator, so you can try:

1. Please try to send it again, check the status of your sim card, and restart your phone to receive it again later.

2. Change other time periods to receive again.

3. Verify whether the SMS blacklist function is set in the mobile phone: information-more-settings-blocked information-blacklist/whitelist/blocked phrase/blocked information-view (different mobile phones may operate in slightly different ways).

4. Check whether the mobile phone has downloaded the latest third-party software (security guards, system management). It may be that the software intercepted the message, so I suggest you try to uninstall it.

5. Try to replace another SIM card.

6. If not, please back up the mobile phone data (phone book, SMS information, multimedia materials, etc. ) and restore the phone factory settings.

If the problem still exists, it is recommended that you take the purchase invoice, maintenance card and mobile phone to the local Samsung service center, and the engineer will solve it for you.