Spring Airlines Free Refund Policy

1. No more than 1% refund fee shall be charged 24 hours before departure, 1% refund fee shall be charged 22 hours before departure and 2% refund fee shall be charged 2 hours before departure. For other regulations, please refer to the airline refund list.

2. Refund can only be made at the place where the ticket was issued. If the guest didn't buy the ticket at this ticket office, we can only cancel the seat for the guest, and write down the time when the guest applied for refund on the last page of the ticket, and affix the official seal. If there is a flight delay official seal on the back of the ticket, the ticket will be refunded without any charge.

3. If the name is entered incorrectly, it is a homonym error, and the other time and flight segment remain the same, you can apply to the airline for a full refund, and attach a new ticket blank to the refund, indicating that the homonym is entered incorrectly, and apply for a full refund.

Scope of application

It is applicable to domestic flights in and out of Shenzhen, Harbin and Wuhan that were purchased before 12: on September 4, 222 and the flight date was between September 3, 222 (inclusive) and September 23, 222 (inclusive) and actually carried by Spring Airlines (9C).

Special Refund and Change Provisions

1. Since the issuance of this notice, passengers who take the opportunity to refund or change tickets two hours before the scheduled departure of the flight can perform the following involuntary refund and change.

2. If you choose to change to a subsequent flight on the same route carried by Spring Airlines, the fare difference will be charged according to the regulations, and the change fee will be exempted.

3. if you choose to refund, you will be exempted from the refund fee.

How to handle it

Passengers in the team cabin should contact the original ticketing unit to handle the refund according to the team refund policy; Passengers in other cabins are requested to go through the following channels.

1. download the spring airlines APP: "service center" -> "air ticket refund";

2. Pay attention to Spring Airlines WeChat and Alipay applets: "Service Center" -> "air ticket refund";

3. Log in to the self-service change-back link.

Legal basis

Notice of Civil Aviation Administration of China on Improving Civil Aviation Ticketing Service

1. Airlines should improve the charging system for returning and changing tickets and improve their services

(1) Airlines should strictly implement the regulations of clearly marking tickets, and timely, accurately and comprehensively announce the actual types and levels of passenger freight rates on domestic routes and applicable conditions including the charging standards for returning and changing tickets in prominent positions in official website, APP and other channels. In the process of purchasing air tickets, passengers should be clearly informed of the conditions such as the charging standard for returning and changing tickets.

(2) airlines should reasonably determine the charging standard for ticket refund and change, and the refund fee shall not be higher than the actual sales price of the ticket. It is necessary to formulate a "ladder rate" for ticket refund and change, that is, set a reasonable ladder fee standard according to different fare levels and time nodes, and cannot simply stipulate that special fares are not allowed to be refunded and changed.

(3) Airlines should standardize the refund and change system of direct sales and distribution channels, and ensure that the fees for refund and change of all channels (including direct sales and distribution channels) are consistent. It is necessary to strengthen the management of OTA platforms and sales agents that have entrusted and authorized relationships, and impose strict penalties on those who violate the charging standards.

(4) airlines should take the principle of "sincere service", optimize the refund and change system, simplify the procedures for refund and change, and shorten the repayment time for refund. It is necessary to strengthen the promotion and application of new technologies, and provide a "one-stop" solution for passengers to return and change their air tickets through mobile Internet technology, so that "data runs more and passengers run less errands". It is necessary to have the function of checking the truth for passengers to provide the charging standard for ticket refund and change.

(5) airlines should provide free remedies for passengers who purchase tickets by mistake (such as wrong names, duplicate tickets, etc.). When defining the wrong purchase of passengers, we should grasp the principle of rationality and tolerance. If airlines can't prove that passengers are not wrong, they should be regarded as wrong purchases and provide free refund and other services. For passengers who are unable to take the flight due to illness and ask for a refund, they should go through the refund procedures according to relevant regulations, and no refund fee shall be charged.

(6) airlines shall, in accordance with the above requirements, formulate an implementation plan within 3 days from the date of issuance of this notice and report it to the local regional civil aviation administration.