Is the Ministry of Industry and Information Technology’s complaint hotline 12321 useful?

Useful, 12321 is the service hotline for reporting bad network and spam information.

Data from the Ministry of Industry and Information Technology show that since 12381 was opened in 2017, it has handled a total of 387,000 calls and messages from the public, with an average processing time of 0.7 days, and the proportion of people who rated it as "satisfied" and "very satisfied" is 99.5%.

12321 also continuously optimizes and improves the "intelligence level" of intelligent voice responses and intelligent online consultation, introduces big data platform and artificial intelligence technology, and adopts the method of "No. 1" linkage + intelligent consultation to serve mass enterprises. Provide 7×24 hours of pre-event consultation, mid-event inquiry, post-event evaluation and other services.

The Ministry of Industry and Information Technology of the People's Republic of China (referred to as: Ministry of Industry and Information Technology, Ministry of Industry and Information Technology) is an agency directly under the State Council established in accordance with the institutional reform plan of the State Council announced on March 11, 2008. department.

The main responsibilities of the Ministry of Industry and Information Technology are: formulating and implementing industry plans, industrial policies and standards; monitoring the daily operations of the industrial industry; promoting the development of major technical equipment and independent innovation; managing the communications industry; and guiding the advancement of informatization construction ; Coordinate and maintain national information security, etc.

As an industry management department, it mainly manages planning, policies, and standards, and guides industry development, but does not interfere with enterprise production and operation activities. Among China's key universities, there are ***7 universities directly under the Ministry of Industry and Information Technology, and ***5 universities directly established by the Ministry of Industry and Information Technology.

The Ministry of Industry and Information Technology is a newly established central ministry under the background of China’s “large ministry system” reform in 2008. It was established in accordance with the government institutional reform plan of the 11th National People's Congress. The central government integrated the industrial management-related responsibilities of the National Development and Reform Commission, the responsibilities of the Commission of Science, Technology and Industry for National Defense except for nuclear power management, as well as the responsibilities of the Ministry of Information Industry and the Information Office of the State Council, and placed them under the Ministry of Industry and Information Technology. In addition, the National Administration of Science, Technology and Industry for National Defense was established, managed by the Ministry of Industry and Information Technology. In addition, the State Tobacco Monopoly Administration was changed to be managed by the Ministry of Industry and Information Technology. The Commission of Science, Technology and Industry for National Defense, the Ministry of Information Industry and the Information Office of the State Council will no longer be retained.