How to be a customer to turn back?

At the beginning of the article, I would like to ask all the stores to think about a question: when will you want to save those old customers who have been to the store and then come to the store less and less or never come again?

The cost of maintaining old customers is negligible. After opening the store for a long time, you will find that there are fewer and fewer new customers, and most of the customers you serve are old customers. Instead of spending more energy to develop a new customer, it is better to take good care of old customers, which may bring more new customers. In this article, let's talk about how to turn back those lost customers. Xiaoji compiled the following methods. Let's take a look.

How to turn back the lost customers?

Visit regularly.

For customers who haven't come for a long time, you don't need professional tools. A text message and a WeChat are all means to maintain a relationship with your heart.

Many people will fall into the misunderstanding that you will contact your customers only if there is a promotion, but maybe we just need to play the emotional card.

"Your baby hasn't come for a long time, I really want to! 」

"The last time I came, I sent you a photo. 」

"Pippi's hair is knotted now, so you should comb his hair more. 」

"Dude mom, long time no see, take time to come to the store to play! 」