What should I do if Taobao buyers return the goods and confiscate the goods?

1. Goods not received: Please check the logistics status and pay attention to the delivery. If stagnation or abnormal circulation is found, you can contact the seller or express delivery to urge the goods; If the seller does not cooperate, please apply for after-sales service within 15 days after receiving the goods.

2. If you receive the goods, but find any problems, you can also contact the seller to communicate. If the seller cannot be contacted through negotiation, please apply for after-sales in time within 15 days after the receipt is confirmed.

Extended data

Violations of not delivering the goods according to the agreed time include but are not limited to the following situations:

1. After the buyer paid, the seller failed to deliver the goods within the agreed time. (If the delivery time is agreed by itself, after the buyer pays, the seller must deliver the goods within the promised time as agreed;

If there is no agreement between the buyer and the seller, the seller shall deliver the goods within 72 hours after the buyer pays; If the seller participates in official activities, the agreed delivery time shall be subject to the time required by the activities. The courier company completes inputting the information on the courier list into the courier company system, and Taobao Cooperative Logistics synchronizes this information to Taobao. Buyers can view it in "Bought Baby". )

2. After the payment is made by the buyer, the seller applies for a refund because the goods are defective or out of stock, which makes it impossible for the seller to actually deliver the goods within the agreed delivery time;

3. After the buyer pays, the seller unilaterally refuses to deliver the goods or suspends the delivery for his own reasons (such as fear of getting bad reviews in the future) (such as recalling the goods that have been sent but not delivered without authorization);

4. The seller clicks the "delivery" button, but actually fails to deliver the goods within the agreed delivery time; The seller's delivery time is subject to the time recorded by the courier company system.

Taobao. Com- what are the specific cases of violation of delivery without agreed time?

Baidu Encyclopedia-Taobao Rules