What if the mobile phone bill can't be recharged by WeChat?

If you don't pay the phone bill immediately after recharging successfully, please check whether the following conditions exist:

1, a small number of users did not receive the phone bill after recharging, and there may be a case of charging the wrong number. Please check whether the recharge number in the transaction record is wrong first;

2. There may also be a delay for the operator to send the payment record SMS. You can log in to Mobile official website to view the detailed records of recharge payment.

note:

If this happens, you can privately send a letter to WeChat official, and provide the micro-signal of recharge and the transaction order number (or the specific time and amount of recharge) for verification.

If the recharge record verification transaction is in a failed state, WeChat will generally conduct reconciliation on the second working day. If the money is deducted, it will be returned in the original way. If you pay with small change, the funds will return to the coin purse in real time; If the bank card is used for transfer payment, the funds will be returned to the payment bank card within 2-5 working days.