How do I call the Chamber of Commerce to collect membership dues? I’m afraid of offending people because I’m stupid.

1. Please prepare in advance

Please prepare a pen and a notebook so that you can record the conversation and write down your comments to the customer at any time. If you rush to find paper and pen while you are on the phone with a client, even over the phone, it is still easy for the client to spot you and make the client think you are unprepared.

2. Respond in a professional tone

When you talk to a customer, please be mentally prepared for the following: Remember! You are talking to this customer based on your work. Talk on the phone without inconveniencing him or interfering with his daily routine. Also, speak in a professional tone when speaking to customers, because customers will judge you and your company based on your conversational skills on the phone.

3. Understand the entire conversation

Please remember the purpose of your call and do not lose the focus of your call during the conversation: to successfully collect the account. When you are talking to your customers, please keep the conversation content in the correct tone. Please also be careful not to let your conversation partner go too far away from the topic, or the conversation is ambiguous. You successfully achieve the goal you want - to collect the account.

4. Please put all your attention on your customers

If you let the customer feel that you are neglecting him at all, it may be understood by the customer as You don't care about the amount he owes. Anything that distracts you should be dealt with after the conversation between you and the customer is over.

5. Do not make indistinct sounds

When you are on the phone with a customer, please do not eat, smoke, chew gum or drink. This is only polite. In addition, it will seriously affect your possibility of recovering your account.

6. Please give the appropriate response to the person you are talking to in a timely manner

Since your customer cannot see your expression through the phone line, if you cannot give him an appropriate response, or you Just respond with silence. Your customer may think that you don't care whether or when the account is collected. Some responses such as: Yes, I understand, OK, I thank you, if so, the response will be It will let your customers know clearly your determination to recover the account.