123 15 How long will the complaint be accepted?

123 15 The complaint will be accepted within seven working days. The undertaker shall verify within 7 working days from the date of receiving the report materials, make a decision on whether to file a case, and keep the on-site transcripts and photos with the case. Under special circumstances, it can be extended to 15 working days to decide whether to file a case. For the report that is not filed, the organizer will inform the named informant of the contact address or method within 10 working days after the approval of the person in charge of this organ.

Measures of the Administration for Industry and Commerce for Handling Complaints about Laundry Liquid Chargers

Article 15

The administrative department for industry and commerce shall, within seven working days from the date of receiving the consumer complaint, handle it and inform the complainant:

(a) to accept the complaints that meet the requirements and inform the complainant;

(two) do not meet the requirements of the complaint will not be accepted, and inform the complainant of the reasons for not accepting the complaint. Article 12

If a consumer complains about the complaint platform by letter, fax, SMS, e-mail or 123 15 website, it shall specify the contact information of the consumer, such as name, address and telephone number; The name and address of the respondent; The requirements, reasons and relevant factual basis of the complaint; Complaint date, etc.

If a consumer complains by telephone or at home, the staff of the administrative department for industry and commerce shall record the information listed in the preceding paragraph.