Apple mobile phone warranty replacement process

There is something wrong with Apple's mobile phone, which needs warranty or replacement. Generally, it is the following process.

Fill in the fault application form

When you go to the authorized after-sales point of the local Apple mobile phone, the customer service will ask you to fill in the fault application form and test the fault phenomenon face to face, so be sure to confirm the fault situation before sending it for repair, and back up important information such as address book and SMS to avoid losing it.

Fault detection sheet

After 2-3 hours, if it is a software or other minor fault, a fault detection form will be issued and sent to the maintenance engineer of the after-sales department for processing.

Change form

If the fault cannot be handled immediately, a replacement order will be issued and a new machine will be replaced for the customer within about 10- 15 days after the sale. At this time, the warranty time and activation time will continue the warranty time and activation time of the old machine.