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Complain about the phone call from the pharmacy.
1233 1 is the telephone number for reporting food and drug complaints that all localities must open in the Administrative Measures for Reporting Food and Drug Complaints (Trial) issued by the US Food and Drug Administration in February, 2065. The Measures for the Administration of Food and Drug Complaints and Reports was deliberated and adopted at the executive meeting of China Food and Drug Administration on February 22nd, 20 15, and came into force on March 30th, 20 16.
In addition to telephone, units and individuals can report the illegal acts of drugs, medical devices, health food and cosmetics in the process of development, production, circulation and use, as well as food safety violations in catering services to the regulatory authorities by means of letters, networks, faxes, visits and text messages.
Legal basis: Measures for the Administration of Food and Drug Complaints and Reports
Article 2 Food and drug complaints and reports refer to citizens, legal persons or other organizations reporting to food and drug supervision and management departments at all levels that producers, operators and other units produce and operate food (including food additives) involving food safety, as well as research and development, production, management and use of drugs, medical devices and cosmetics involving product quality and safety.
Twelfth of the complaints in accordance with the provisions of article second of these measures, food and drug complaint reporting agencies or administrative departments shall accept according to law.
If a complaint is reported under any of the following circumstances, it shall not be accepted, and the complainant shall be informed in an appropriate way: (1) There is no specific and clear complaint object and illegal act; (two) the object of complaint and the illegal act do not belong to the jurisdiction of the food and drug complaint reporting agency or the administrative department; (three) does not belong to the scope of supervision and responsibility of the food and drug supervision and management department; (four) the complaint has been accepted and is still in the process of investigation and handling, and the complainant repeats the complaint on the same matter; (five) the complaint has been dealt with according to law, and the complainant repeats the complaint with the same facts or reasons without new clues; (six) the illegal act has exceeded the statutory time limit for prosecution; (seven) should be resolved through litigation, arbitration, administrative reconsideration and other legal channels or have entered the above procedures; (eight) other circumstances that should not be accepted according to law.
Complaints and reports have both contents that should be accepted and contents that should not be accepted. If it can be treated differently, the content that should not be accepted will not be accepted.
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