Which complaint is 10010 most afraid of?

10010 is most afraid of complaints from the Ministry of Industry and Information Technology.

The most effective way to complain about China Unicom is to call the 12381 public service hotline of the Ministry of Industry and Information Technology. The management department that China Unicom fears most is the Ministry of Industry and Information Technology. This is because the Ministry of Industry and Information Technology is the direct supervision and management department of China Unicom. Complaints against China Unicom need to retain relevant evidence, state the problem clearly, pay attention to wording, choose appropriate channels, follow up on complaint handling and other factors in order to better solve the problem and safeguard their rights and interests.

If consumers encounter problems such as arbitrary charges, unauthorized changes to packages, induced charges, making calls every day, or arbitrary deductions when using the network services of China Unicom operators, it is recommended to call 12315, 12381, Complain through official complaint hotlines such as 10010 and 10015.

Notes on Complaint 10010

1. Keep relevant evidence: Before making a complaint, you need to prepare relevant evidence, such as call records, text message records, contracts, etc., so that they can be provided when making a complaint. Supported by evidence.

2. State the problem clearly: When making a complaint, you need to state the problem clearly, explain the specific problem and the reason for the complaint, and provide as much detail as possible and time.

3. Pay attention to the wording: When making a complaint, you need to pay attention to the wording, avoid using inappropriate or impolite language, and express the problem objectively and rationally in order to better solve the problem.

4. Choose the appropriate channel: China Unicom has a variety of complaint channels, such as phone, email, social media, etc. You should choose the appropriate complaint channel according to your own situation and needs.

5. Follow up on complaint handling: After a complaint is made, it is necessary to follow up on the handling of the complaint to understand the progress and results of the complaint, and the relevant complaint records should be properly kept.