China Mobile has no information downtime due to arrears.

Call 10086, then ask for help from the manual service, tell the customer service about your problems and try to solve them through negotiation.

Complain directly to the Ministry of Industry and Information Technology. Of course, this is the most effective, fastest and final solution. The Ministry of Industry and Information Technology is the head of the three major operators (China Mobile, China Unicom and China Telecom) and is in charge of all the services of the three major operators. When you complain in the Ministry of Industry and Information Technology, the mobile staff will face the assessment of their superiors, so they will pay special attention to the problems you encounter.

The specific process is to search "Ministry of Industry and Information Technology of the People's Republic of China" on the Internet, click "Public Participation" after entering the webpage, then click "Telecom Complaints", then fill in the relevant information according to the prompts, and finally submit it. If your complaint is confirmed to be true, mobile customer service will take the initiative to contact you to solve the problem within 12 hours.