What should I do if I forget my broadband account password?

If you forget your broadband Internet account, you can call 10000 or contact China Telecom QQ customer service to check your Internet account with the name of the machine owner and ID number (business license number for unit users). If you forget your customer password, you can reset it as follows: 1. Individual customers: 1) You can log in to the online business hall (/newpassword/reset_new_cdma.jsp/newpassword/reset_new_cdma.jsp) and enter the "broadband account number" The customer password can be reset after verification using "Internet password, ID number" or "Mobile phone number, SMS verification code, ID number". If you have any questions during the process, you can use QQ to add 800010000 as a friend and enjoy online guidance and help from QQ customer service. 2) Please bring the original valid certificate you used when registering the telecom service to the telecom business hall to reset the customer password. 3) You can dial the self-service voice service number 10000/10001. After verification with "your own number and the owner's ID number", enter the new customer password according to the voice prompts to successfully reset it. 2. Institutional customers: 1) You can contact your company’s telecommunications account manager to change your customer password. 2) You can go to the telecommunications business hall in person to reset the customer password. The following information is required: (1) Provide the original ID card of the person in charge. (2) The business application form must be stamped with the official seal. (3) Original valid certificate (or photocopy with official seal), keep the photocopy for archiving. For more details about customer passwords, please click (/internet/guhua/2011/11/07/10626.htm/internet/guhua/2011/11/07/10626.htm). Thank you for your attention to telecommunications products and wish you a happy life. If the above information does not solve your problem, you can also log in to Guangdong Telecom Mobile Mall () and ask for help from online customer service, which is online 24/7!