General template for quality after-sales service commitment (9 articles)

Speaking of the commitment letter, everyone must be familiar with it. Just, how much do you know about the letter of commitment? The letter of commitment can be used as a legally binding written material. If you want to write a commitment letter, we need to spend some time writing it. However, how to write an excellent and creative commitment letter? To this end, I have carefully compiled the "General Template of Quality After-sales Service Commitment" from the Internet, and welcome you to read it, hoping to help you.

Commitment letter of quality after-sales service of XXX Co., Ltd. 1 General template:

According to your invitation to bid for the XXX project with the tender number XXX, the following after-sales service commitment letter is made for this project:

1. Quality assurance: Ye Si guarantees that all the products in this bid are in the original packaging of the manufacturer, which meets the requirements of 3C certification standards of the National Quality Certification Center, and comes with product technical data (including product catalogue, instruction manual, certificate of approval and instruction manual);

2. Supply and installation time and technical training: If our company wins the bid, we will sign a purchase contract with the user within two working days after receiving the bid-winning notice, and bring the goods to the user and install them within three working days. And all the products brought are responsible for free delivery, installation and debugging until the equipment runs normally. At the same time, our company is also responsible for training users in equipment operation and simple maintenance, and signing after-sales service agreements with customers to protect their interests.

3. Warranty period: All products and accessories brought by our company within the validity period of this tender are provided with a three-year on-site warranty, which can be brought to the site service without being sent for repair by users, and provide lifelong technical service support and maintenance. Consumables in the process of equipment use are supplied at the most favorable price in the market, and no on-site service fee is charged.

4. Response time: Our company insists on regular monthly return visits, inspection and maintenance of all products brought during the validity period of this tender, so as to prolong the service life of the machine. During the warranty period, if the product fails, our company will arrive at the maintenance site within 2 hours after receiving the repair information from users, and users outside Fuzhou will arrive at the maintenance site within 4 hours and repair within 8 hours. If it cannot be repaired within 12 hours under special circumstances, our company will bring spare equipment to customers for free use. During the warranty period, if the equipment cannot be used normally due to repeated troubleshooting, our company will replace the new equipment free of charge. After the expiration of the warranty period, if the product fails, our company can send technicians for free on-site service. If the accessories need to be replaced, the accessories will be supplied at the best price in the market.

5. Service working hours: During the supply period, our company insists on providing services 24 hours a day, 7 days a week for all products brought by this tender.

6. Our company guarantees that all the consumables we bring are original and genuine, and we will never bring any substitute brand consumables or fake and shoddy consumables to ensure the good operation of the equipment.

Bidder: XXX Co., Ltd.

Bidder's representative (signature): XXX

Date: XX, XX, XX, XX

General template for quality after-sales service commitment 2 1. Quality assurance: As an equipment supplier, all the products provided by our company for this bid are in the original packaging of the manufacturer, with the contractor's quality certificate and quality certification system affixed, and the technical data of the products (including installation instructions, product packaging catalogue, Chinese product instruction manual, certificate of conformity and warranty, etc.) are provided. ).

2. Supply and installation time: If Guilin Xunchuang Trading Co., Ltd. wins the bid, it will supply the goods to the users immediately after receiving the bid-winning notice. Product manufacturing and testing have quality records and testing data. For the test of product performance, we have carried out the whole process and full performance inspection of the product, and only after it is confirmed to be qualified, can it be packaged and delivered.

3. Product delivery date: as far as possible according to user's requirements. If there are special requirements that need to be completed in advance, our company can organize production and installation abnormally to meet the needs of users.

4. Warranty commitment: Our company will provide all-day service and lifelong technical service support on normal working days for all products supplied within the validity period of this agreement.

5. Response time: In case of quality problems or inconvenience caused by operation within seven working days, our company promises to replace the equipment free of charge within three working days. During the warranty period, if the product fails, we will provide replacement equipment when necessary after receiving your maintenance report. During the warranty period, if the equipment cannot be used normally after two repairs due to performance failure, our company will replace the new equipment for free.

6. Service system: As an equipment supplier, our company guarantees the product supply of this tender: when the equipment fails, our company will send designated professional technicians to repair or send them for repair within the specified time, and the freight and miscellaneous expenses that the buyer is willing to generate will be borne by our company.

The third chapter is to conscientiously implement the Seed Law of People's Republic of China (PRC), the Law on Quality and Safety of Agricultural Products and other laws and regulations. In order to safeguard farmers' interests, we should do a good job in seed management from the source, promote seed wholesalers to be honest and law-abiding, operate according to law, ensure seed quality, and let farmers use "safe seeds". Yicheng Seed Management Station, in combination with the actual situation in our region, hereby formulates the seed sales quality commitment letter as follows:

First, insist on importing seeds from legal channels, not from illegal channels, and do not operate unapproved (recognized) varieties.

Two, do not operate fake and shoddy seeds. The seeds operated by the company are voluntarily reported to the seed management department for sampling and retention for future reference. The quality conforms to the national seed use standard, and the seed packaging and labeling meet the specification requirements. Unregistered and undocumented varieties do not operate.

Three, do not publish illegal advertisements, do not carry out false propaganda, advertising, publicity is true and reliable, in line with laws and regulations.

Four, abide by the national and provincial laws, regulations and rules on seed management, and consciously accept the supervision and management of the seed management department.

Five, such as illegal business due to non-performance of obligations, will bear legal responsibility and voluntarily accept the punishment of the seed management department.

Six, the sale of seeds in accordance with the relevant provisions to issue valid invoices or other valid bills, strengthen their own internal management, establish and improve the seed management files.

Seven, adhere to the principles of openness, fairness, justice and honesty and credit to participate in market competition, maintain the order of seed management, fulfill agreements and legal obligations, strengthen the study of agricultural scientific and technological knowledge, improve the ability of scientific and technological guidance and service to farmers, guide farmers to use excellent varieties, and promote high yield and bumper harvest in agriculture.

Eight, accept the supervision and report of farmers' friends!

Commitment (unit): supervision unit:

date month year

General template of quality after-sales service commitment 4 1: the quality guarantee period of sweaters sold in our store is 30 days (except for failures or damages caused by human factors or irresistible natural phenomena).

The long skirt is not covered by the warranty.

2. If the sweater is found to be damaged, it shall be immediately notified to the owner, that is, it shall be delivered to the owner within 3 days from the date of delivery. (Note: The postage sent to the shopkeeper is borne by the customer. ) After receiving the damaged baby and verifying it (except for the failure or damage caused by human factors or irresistible natural phenomena), the shopkeeper promises to deliver it immediately and return it to the customer within seven working days (the postage is borne by the shopkeeper).

3. Users can consult related technical problems through after-sales telephone and get a clear solution.

After-sales service telephone number: xxx

4. During the warranty period, paid maintenance service will be implemented in the following scenarios;

(1) Damage caused by man-made or irresistible natural phenomena;

(2) Failure or damage caused by improper operation;

(3) Failure or damage caused by product modification, decomposition and assembly.

The above are paid warranty services, others are not warranty services. Our shop is not responsible.

General template for quality after-sales service commitment 5 Bidder:

If we can win the bid in this competitive negotiation, we make the following commitments:

First, coordinate management measures with the owner.

After winning the bid, our unit will actively cooperate with the owner from the aspects of plan management, technical quality management and fund management. The main measures are as follows:

(1) Select excellent construction teams, sign labor contracts with them according to law, pay workers' wages on time, and never default on the wages of migrant workers.

(2) The project department will be responsible for submitting the overall construction period network plan to the owner, and actively assist the owner to determine the entry and exit of the planting and maintenance team and the supply of materials and the intermediate handover, and cooperate with the owner to reasonably solve the construction water, electricity, material stacking, site division and other matters.

(3) The monthly construction progress plan, labor plan and material mobilization plan shall be submitted to the owner for final determination after being audited by the supervisor.

(4) Provide the owner with the quantity, specifications and entry time plan of seedlings and all materials * days in advance, set up a material sample room on site, and actively cooperate with the owner to select samples and order.

(5) Hold a project meeting once a week, presided over by the supervisor and attended by the owner and the project management department. Through the regular meeting of the project, improve the relationship between construction, supervision and owners, coordinate various problems in the construction process, and ensure the smooth progress of the project.

(6) When the project meeting is held, the project manager department will submit a weekly work report and a work plan for next week to the owner. In the report, the progress of the project will be described in detail, and the detailed plan of progress, materials, labor, equipment and funds will be detailed in the plan.

(7) Keep a construction diary carefully, and record the number of workers and machinery used in each type of work at the site every day, the number of seedlings, materials and materials transported to the site and the weather conditions, and put them in the site office for the owner to refer to at any time.

(8) Pay full attention to the owner's instructions, and the site management personnel shall record the owner's instructions in writing at any time and carry them out.

Second, the quality and safety:

Consciously accept the supervision and inspection of the owner, supervision unit and relevant management departments on the construction quality and safety of greening projects, and promptly correct the problems raised in the inspection. Make the following commitments in terms of quality and safety:

(1) Obtain the qualification certificate of the corresponding level according to law, and undertake the greening project within the scope permitted by its qualification level. Shall not subcontract or illegally subcontract the project.

(2) Establish a quality responsibility system and be responsible for the construction quality of greening projects. If there are professional sub-projects that need to be subcontracted (such as garden sketches, trails, etc. ), with the consent of the owner, sign a professional sub-project contract according to law, and our unit shall bear joint and several liability for the quality of sub-projects.

(3) Carry out the construction according to the engineering design drawings and construction technical standards, and do not modify the engineering design or cut corners. In the process of construction, if mistakes are found in design documents and drawings, comments and suggestions shall be put forward in time.

(4) According to the engineering design requirements, construction technical standards and contracts, inspect and quarantine the seedlings and other materials; No seedlings with two certificates and one sign are not used.

(5) Establish and improve the engineering quality inspection system, strictly manage the process, and check and record the quality of concealed works.

(6) The concealed works and related materials shall be sampled on site under the witness of the owner or the project supervision unit, and sent to the quality inspection unit with corresponding qualification grade for testing.

(7) Establish and improve the education and training system, and strengthen the education and training of employees; Personnel who have not been trained or failed to pass the examination shall not work at their posts.

(8) Fulfill the obligation to remedy and maintain the quality defects of greening projects according to law.

(9) The main person in charge shall be fully responsible for the safety production of this unit according to law. Establish and improve the safety production responsibility system and safety production education and training system, formulate safety production rules and regulations and operating procedures, ensure the investment of funds required for the safety production conditions of the unit, conduct regular and special safety inspections on the greening projects undertaken, and make safety inspection records.

(10) Hire a full-time security officer (with professional qualifications) to be responsible for the safety management and on-site supervision and inspection of the greening project construction, and report to the project leader and the safety production management organization in time when potential safety accidents are found; Those who command or operate in violation of regulations should be stopped immediately.

(1 1) In the construction organization design, safety technical measures and temporary electricity utilization scheme at the construction site should be formulated. Dangerous partial projects shall be implemented in accordance with the relevant provisions of the state, province and city, and after being examined and demonstrated by experts.

(12) Before the greening project construction, the technical personnel in charge of project management shall explain the technical requirements for safe construction to the construction team and operators in detail, and both parties shall sign for confirmation.

(13) Set up obvious safety warning signs at the entrance of the construction site, temporary electricity facilities and other dangerous parts.

(14) According to the changes of different construction stages, surrounding environment, seasons and climate, corresponding safety construction measures shall be taken at the construction site. If the construction site temporarily stops construction, do a good job in site protection. Separate the office, living area and working area of the construction site and keep a safe distance; The site selection of office and living quarters meets the safety requirements. Workers' meals, drinking water, rest places, etc. Meet health standards.

(15) Take special protection measures for adjacent structures and underground pipelines that may be damaged during the greening project construction. Abide by the relevant laws and regulations on environmental protection and take measures at the construction site.

(16) Conduct safety education and training for managers and operators at least once a year, and record the education and training in personal work files. Take out accidental injury insurance for personnel engaged in dangerous operations on the construction site. Our company has excellent talents, advanced equipment, excellent construction team, scientific management methods and thoughtful and perfect service. In line with the principle of "people-oriented, honesty and credit", we strive for development with quality and credibility, and take customers as the center to ensure that every step of the construction is Excellence.

Article 6 Our company embodies the service tenet of "customer first, reputation first" and provides customers with long-term technical support and all-round services.

1, after-sales service commitment letter The bidder has a sound after-sales service network organization, including a special installation and maintenance service team, regular user return visits and information feedback, installation guidance and technical consultation. Set up offices in large and medium-sized cities across the country, and strive to solve failures and quality problems in the shortest time, so that customers can rest assured.

2. Quality guarantee period

The warranty period of the product is one year and the service life is * * years.

3. Daily management of after-sales service commitment

Users are God, and after-sales service is the top priority of our work. The daily management of after-sales service is divided into three levels. One is the monthly telephone interview to understand the running status of the equipment and keep track of it; Second: send professional and technical personnel to the door once a year and follow them at any time; Third: In the above process, we learned about the faults and problems in the engineering quality, and our factory immediately sent people to the user unit to solve the problems.

4. Before the after-sales service commitment letter is sold, keep in touch with users on technical issues to ensure the conformity of products. Before the start of the production process, the samples provided should be audited by users and supervision units, and mass production can only be carried out after they are qualified.

5, after-sales service commitment training plan

All the projects that our company is responsible for debugging can be provided with a free on-site training, and the training content is the operation and daily maintenance of equipment; Our factory holds user classes every spring and autumn, which are taught by professionals, mainly focusing on system operation, daily maintenance and simple troubleshooting.

There are two ways of technical training: on-site training and centralized training.

The technical person in charge of the project is responsible for on-site training, and the technical personnel of the company are responsible for centralized training.

On-site training is free training for installers and managers before the equipment is put into use, and the training place is located in the construction site. The training content includes installation knowledge, system composition and system operation and maintenance.

Regular training is a comprehensive training for managers. The contents include system design specification, acceptance specification, system maintenance management, etc.

6. Provide product descriptions, technical data and pictures free of charge.

Product instructions, technical data and pictures will be communicated with customers during the construction process and after the project acceptance, and will be archived.

7. Time limit for service response

8. The bidder promises that the repair response time is * * hours. The service maintenance mode is door-to-door service. They will arrive at the maintenance site within * * * hours and work continuously during working hours until the fault is eliminated.

9, quality compensation commitment

Our company is responsible for all losses caused to users by product quality problems.

10, periodic inspection plan after installation and commissioning

The regular inspection plan after installation and debugging has been incorporated into the daily management of after-sales service, so that customers can find and solve problems without leaving problems for customers.

1 1, the charging standard inside and outside the product warranty period.

During the warranty period of the product, the warranty scope includes faults and quality problems other than man-made sabotage and force majeure, and promises to provide free repair and maintenance during the warranty period; Outside the warranty period, the travel expenses and material expenses of the staff shall be appropriately charged.

12. Priority commitment of accessories required for products out of warranty.

The preferential commitment of parts required for products outside the warranty period is: ex-factory price.

13. promise to inspect the operation of lighting equipment before holidays and major events. Follow up by phone according to customer requirements. If the company receives a call from a customer, it will resolutely solve this problem for the customer.

General template for quality after-sales service commitment 7. The desktop computer sold by our company breaks down within seven days from the date of sale. You can choose to repair, replace or return it. From the eighth day to the fifteenth day from the date of sale (subject to the date of purchase invoice and three-guarantee certificate), the whole machine has the performance failure described in Annex 1, and you can choose to repair or replace it.

Within five years from the date of purchase, the desktop computer product fails, and the company provides free on-site service.

When the following computer hardware fails, we will replace the failed parts for you free of charge during the warranty period. The warranty period of the replaced first-class parts will be recalculated from the date of replacement. Part Name Warranty Time

Switches, servers and storage devices are guaranteed for three years. Our department promises to provide five years of free on-site service. If the user needs to bear the corresponding expenses for replacing the hardware outside the hardware warranty period, our company will not increase other expenses. Other service commitments

If our department can't provide spare parts for maintenance within one year from the date of your purchase, the computer you bought can't be repaired within 30 days from the date of maintenance; If the same main component or peripheral product in the main engine fails, two repairs will not solve the problem. Our company will replace the products of the same model and specification for you free of charge. If our company can't provide products of the same model and specification, we will provide you with goods with performance not lower than that of the products you use. If special circumstances cannot be solved on the spot, our service engineer will negotiate with you, and with your consent, take the machine back to the authorized service organization of the desktop computer for maintenance, and return it to the machine free of charge after maintenance.

General template for quality after-sales service commitment 8 Bidder's name: Lin Jian, Tel: 18077206963, Address: Room K2, Gubu Street International Mall, No.2 Fei 'e Road, Liuzhou City 1.

Quality:

1. Provide edible oil that meets the quality standards of bidding samples, earnestly fulfill the requirements of market access regulations on food quality and safety, and ensure the quality of edible oil meets the requirements of relevant product standards and hygiene standards in accordance with relevant laws and regulations, national standards and industry standards, and never provide unqualified edible oil.

For the products confirmed by the bidder as not meeting the bidder's quality requirements, our company agrees to handle and return them within the specified time as required, and all expenses (transportation, storage, etc. If the goods are returned due to our quality problems, our company will bear the responsibility.

2 to ensure that the goods meet the food safety standards, including the relevant certificates and test reports that the hygienic indicators of edible oil meet the national standards and food safety requirements.

Strictly abide by the product quality law, food safety law, food safety management measures in the circulation field and other laws and regulations, earnestly fulfill the obligations of food quality and safety, and assume corresponding commodity quality responsibilities according to law.

3. Ensure that the products are supplied on time and delivered to the place designated by the purchaser within the specified time. If the supply of products is delayed, our company will bear the emergency transportation expenses, ensure the safety and hygiene of transportation vehicles, and do not use fresh food or chemicals or other vehicles that may pollute, and do not assemble with other goods with pungent smell.

4. Use packaging methods that meet the national food safety standards, with clear packaging marks, no damage and no pollution. We will immediately take back the damaged and polluted goods during transportation and make up for the deficiencies.

Bidder: (official seal of the company)

Signature of legal representative:

20xx September 2nd

General template of quality after-sales service commitment letter 9 1. In strict accordance with the contract requirements, provide products that meet national standards. Products with qualified quality.

2. Strictly check and control the incoming quality of raw materials, original devices and accessories.

3. Ensure that the supplied equipment has perfect processing technology and complete detection means, and the products will never leave the factory without defects.

4. The warranty period is 24 months, counting from the date when the goods pass the final acceptance. During the warranty period, due to the warranty problem of the product itself, our company is responsible for replacing the damaged parts and maintaining them free of charge; If there are quality problems caused by users, our company will send the person in charge of the technical department to come to the door for maintenance, and only charge the parts cost and maintenance fee. Outside the warranty period, provide lifetime maintenance of products.

5. In order to ensure the normal use of users, our company responds within 2 hours after receiving the fault notice and arrives at the user's site for maintenance within 4 hours; During the warranty period, all parts damaged under normal conditions shall be repaired and replaced free of charge. In addition to the free warranty period, provide product lifetime maintenance.

6. Ensure the equipment provided during transportation, loading and unloading. In case of accident, we will replace and repair it free of charge within 5 days after receiving the notice according to the damage.

7. Guarantee to provide spare parts with the same quality within 1 year after the warranty period.

8. During the whole product life cycle, we guarantee the supply of spare parts and provide corresponding maintenance services.

9. Provide lifelong free training services for products.

10. After-sales service procedures: See the training plan and after-sales service procedures.