What should be the first sentence of the reminder?

Many experienced dunning experts often say: "the mouth is a blessing, and success or failure often lies in the opening and closing of a mouth." They also came to the conclusion that "people with upturned corners of their mouths are blessed all their lives". The rising corners of the mouth here mean "smile". In other words, you should speak with a smile. For the success of dunning, please always smile.

A dunning expert said about his dunning experience: "When dunning, you should say a few words with a smile at the beginning." He said, "This is my way. Smiling can avoid all-at least 90% of problems. " It may not be credible, but it is true. There is no doubt that all successful dunners understand: "The best way to solve the problem is to nip in the bud. And a sincere smile is the best and most magical meeting ceremony. "

So, how to learn to smile often?

The following five methods are very useful, you can try them.

(1) When you are not in the mood to laugh, imagine that the other party can pay the bill immediately, and you will be happy.

(2) Train your wit and sense of humor.

(3) Leave negative thoughts behind.

(4) Smile with your whole face.

(5) Share positive ideas to solve problems with others.

Although these five methods are simple, you must practice more to make perfect.

2. Pay attention to basic manners when you speak

A well-spoken and popular person can avoid unnecessary quarrels, especially help solve the problem of creditor's rights and debts and ensure good interpersonal relations between the two sides.

The following eight points are polite expressions necessary for successful collection:

(1) Your respectful name. Address each other politely as "sir" and "miss".

(2) greetings. A short greeting can leave a good impression.

(3) major. Everything is in the first few words. Speak politely and professionally.

(4) Say "please", "sorry", "sorry" and "thank you very much".

(5) euphemistic tone.

(6) identify yourself. Introduce yourself and the company in 5 seconds. If it is entrusted collection, you should tell the client and the entrusted intention, and then introduce yourself.

(7) Keep calm. When people who are in arrears are stimulated by irrational words, they must control their emotions, don't get angry, and face them calmly.