Does express delivery interception and return have to go to the place before the refund can be made?

For express interception and return, you do not have to go to the place before you can return it. If the shipper needs to intercept the express delivery, it must be processed before the express delivery is delivered to the recipient. If the express delivery has already been delivered to the recipient, the express company cannot help intercept it. For intercepted express delivery, a fee will be charged for returning it to the original place. The specific fee is charged according to the freight standards of each express company. Different express companies have different charging standards.

1. For express interception and return, do I have to go to the place before I can return it?

For express interception and return, you do not have to go to the place before you can return it.

If the shipper needs to intercept the express delivery, it must be handled before the express delivery is delivered to the recipient. If the express delivery has already been delivered to the recipient, the express company cannot help intercept it.

A fee will be charged for intercepted express delivery to be returned to the original place. The specific fee is charged according to the freight standards of each express company. Different express companies have different charging standards.

Since the express delivery has gone through two transportation processes, when receiving the returned express delivery, it is recommended to open the package in front of the courier and check whether the contents are damaged or broken.

2. What does the express delivery logistics exception reminder mean?

The express delivery logistics exception reminder refers to the problem that the express delivery cannot be transported or delivered due to various reasons.

Including, but not limited to, the recipient's phone cannot be connected, the express delivery address is filled in incorrectly, the express delivery is damaged or lost, and the express delivery delivery address is changed. When encountering these problems, you can proactively contact the express delivery staff for processing.

3. If the express waybill number is filled in incorrectly, can it be corrected?

If the express waybill number is filled in incorrectly, it can be corrected.

If the logistics has not received the receipt information after placing the order online, you can modify it. However, the order number must be modified within 24 hours after shipment. It cannot be modified if it exceeds 24 hours or the logistics already has collection information.

If you encounter a situation where the logistics order number cannot be modified, you can promptly notify the buyer through Want Want messages, SMS, etc., and inform the correct logistics information to prevent the buyer from filing a complaint and defending rights due to incorrect logistics information.