What happened to the medical insurance information inquiry?

There may be many reasons why medical insurance information cannot be found, including but not limited to personal information input errors, system update and maintenance, and changes in enrollment status.

I. Personal information input error

When querying medical insurance information, if the personal information entered is wrong, such as name, ID number, insured place, etc. , which may lead to query results. Therefore, when inquiring, please check your personal information carefully to ensure that the information entered is exactly the same as the information registered at the time of enrollment.

Second, the system update and maintenance

The medical insurance system may be temporarily unable to provide inquiry service due to regular maintenance or upgrade. In this case, the insured can pay attention to the official notice of the medical insurance department, understand the time and progress of system maintenance, and re-query after the system is restored.

Third, the identity of the insured has changed.

If the insured's medical insurance status changes, such as stopping insurance, transferring, etc. , may lead to the original insured query system can not find the relevant information. At this point, the insured person needs to confirm his/her enrollment status and go to the new enrollment place or the relevant medical insurance department for inquiry.

Fourth, the query method is improper.

Different regions may adopt different medical insurance information systems, so the query methods may be different. Insured persons need to choose the correct inquiry method according to the actual situation of their own location, such as official website, mobile APP, self-service inquiry machine, etc.

To sum up:

The reasons why medical insurance enrollment information cannot be queried may be personal information input error, system update and maintenance, enrollment status change or improper query method. When inquiring, the insured should carefully check the personal information, pay attention to the system maintenance notice, confirm the insured status, and choose the correct inquiry method. If you still can't find the relevant information, it is recommended to go to the medical insurance service window for consultation.

Legal basis:

People's Republic of China (PRC) social insurance law

Article 74 provides that:

The social insurance agency shall obtain the data needed for social insurance work through business handling, statistics and investigation, and the relevant units and individuals shall provide it in a timely and truthful manner.

The social insurance agency shall establish a file for the employer in a timely manner, record the social insurance data such as personnel's participation in social insurance and payment completely and accurately, and properly keep the original vouchers for registration and declaration and the accounting vouchers for payment and settlement.

The social insurance agency shall timely, completely and accurately record the individual social insurance payment, the employer's payment, the enjoyment of social insurance benefits and other personal rights and interests records, and regularly send the personal rights and interests records to me free of charge.

Employers and individuals can inquire and check the records of payment and social insurance benefits from social insurance agencies free of charge, and ask social insurance agencies to provide social insurance consulting and other related services.