12306 Can I only buy one train ticket at a time when booking online?

On 12306, one person can buy multiple train tickets, but the same ID card can only buy one ticket for the same train.

12306 official website stipulates that users can book limited train tickets online. A 12306 account can buy up to five train tickets, but not necessarily one train ticket. So you can buy tickets for your friends online through 12306, and buy up to five tickets at a time. One thing to note is that one ID card can only buy one train ticket for the same train. Under special circumstances, an ID card can buy adult tickets and children tickets for the same train.

12306

China Railway Customer Service Center (12306 network) is an important window for railway customers, which will integrate passenger and freight transportation information of the whole railway and provide passenger and freight transportation business and public information inquiry service for the society and railway customers. Customers can log on to this website to inquire? Passenger train schedule, fares, train delays, remaining tickets, ticket outlets, freight rates, vehicle technical parameters and relevant passenger and freight regulations. Major railway freight customers can handle business through this website.

From 20 14, 12 and 1, the pre-sale period of railway internet ticketing will be gradually extended from 20 days to 60 days. On March 20 15, the dynamic verification code of 12306 was changed to a random picture. From 20 15, 12 and 1 day, the "seat selection function" for online ticket purchase will be enabled in the railway ticket system. The 12036 website, with the prefix of C, D and G, was officially put into operation on 20th17 and 2nd/kloc-0.

1, development process

The website 12306 was put into trial operation on October 30th, 2065 (the first day of Spring Festival travel rush on April 38+00, 2065). Users can query the train time, fare, remaining tickets, sales outlets and whether it is late. The ticketing system is maintained every day from 23: 00 to 7: 00 Beijing time, and no service is provided during this period.

On 201119 (the first day of Spring Festival travel rush on 20110), railway customer service centers were also set up in People's Republic of China (PRC) and the locations of the national 18 railway bureaus (companies), and service hotlines were announced.

20 1 1 June 12,? Beijing-Tianjin Intercity Railway takes the lead in testing water online ticket sales.

On September 30th, 20 1 1, all EMU lines were booked online.

2011165438+1October 20th, all through train tickets with the prefix Z will be booked online.

On February 23rd, 2065438+0165438, the Ministry of Railways finally fulfilled its promise to cover all trains by online ticketing before the end of the year. ?

2013165438+1October 20th, 12306 added Alipay payment channel.

20 13 12.6, the revised 12306 website was launched. The new version of the website has added functions such as automatic inquiry, automatic order submission and ticket reminder, but it has not added functions such as independent seat selection that was circulated before.

20 13 12.8 and 12306 mobile clients are officially open for download.

20 14 July 10,? Kunming railway administration tried out the online ticketing express service. Passengers who use the second-generation ID card to purchase tickets on the website no later than 36 hours before the train starts can voluntarily choose to handle the ticket express service. The service area tentatively charges 17 yuan for each ticket, which will be paid together with the ticket price when online shopping. Each ticket is no more than 5 tickets and has only one address. When the ticket is delivered, the recipient will get the ticket with the original second-generation resident ID card (which can be read automatically).

From 20 14, 12 and 1, the pre-sale period of railway internet ticketing and telephone booking is extended from 20 days to 60 days. ?

20 15 65438+ 10/0/6,? Alibaba Cloud confirmed that 75% of the residual ticket inquiry system of 12306 website has been migrated to Alibaba Cloud computing platform. The website 12306 is the only official website of the railway head office to book train tickets online, which can provide services such as purchasing tickets, refunding tickets, inquiring about remaining tickets and inquiring about train schedules.

On March 201may 16, 12306 launched a brand-new login interface to select the verification method of picture verification code. ?

From May 6, 20 15, the time for purchasing tickets, refunding tickets and changing tickets on 12306 website and "Railway 12306" mobile phone client will be adjusted from 2 hours before the train starts to 30 minutes (that is, passengers can purchase tickets through 12306 website and mobile phone client no later than 30 minutes before the required train starts) At the same time, in order not to affect other passengers to buy tickets, please pay the tickets purchased within 2 hours before the train starts within 10 minutes.

From May 20 15 and 12, passengers can purchase tickets through 12306 website and mobile phone client, and pay the ticket within 30 minutes after the seat is locked. Previously, the time limit was 45 minutes.

In order to maintain the fair order of ticket purchase and make maximum use of the precious railway ticket resources, the railway department will further adjust and improve the ticket change measures from June 18 and June 15, and change or change the tickets of other trains that arrive at the station more than 15 days before the train starts, or when it starts on15 days.

In order to meet the needs of passengers to change their itinerary, the railway department will launch the service measure of "changing arrival" from June 10 and June/20 15. If passengers need to adjust their itinerary or change their new destination after purchasing tickets, they can change their arrival at the ticket window of the station or the website of 12306 more than 48 hours before departure, without changing their original arrival.

According to the original railway ticket change regulations, passengers can only change the boarding date, train number and seat after purchasing tickets, and cannot change the arrival at the station; If you need to change your arrival, you must return the old ticket before buying a new one. ?

There is no handling fee for changing the service to the station. Passengers are required to choose any train with a spare ticket more than 48 hours before the original ticket leaves. If a paper ticket has been obtained, it can be handled at the designated ticket window of the station; Those who have not exchanged paper tickets can apply at 12306 website. "Change arrival" can only be handled once. This service is not available for tickets, group tickets and passes that have been changed. If the fare of the new ticket is higher than the original ticket, you only need to make up the fare difference, and you don't need to pay the refund fee of the original ticket. If the fare of the new ticket is lower than the original ticket, you only need to pay the refund fee for the difference.

The new train tickets have been put on trial sale in some cities in China since June 20, 20 15, and the old train tickets have been completely replaced nationwide since August 1 5. ?

The main reason is that some service information has been added, and the information of ticket offices and ticket gates has also changed. On the new train ticket, the ticket station information originally located in the upper right corner of the ticket face is adjusted to the right side of the ticket code at the bottom of the ticket, and the waiting ticket checking position information originally located on the left side of the QR code of the ticket face is adjusted to the upper right corner of the ticket face. Railway Customer Service Center Of China

On the new train ticket, the first line is still the departure station, arrival station and train number, and the word "station" is added after the station name; The second behavior is the departure date, time and car seat number; The third and fourth lines are reminders such as fares and seat categories, "only the next bus on the same day"; The fifth line was originally the passenger's name, and now it is marked side by side with the passenger's ID number and name; There is also a QR code in the lower right corner of the ticket.

For the China Railway 95306 freight service website launched on April 10, the new version of the train ticket also specially advertised for it, marked "Please go to 12306 for ticket purchase and 95306 for ticket delivery".

June 20th, 20 15 to July 30th, 3 1 2005 is the transition period between the old and new train tickets, during which both versions of train tickets will appear. Starting from August 2005 1, 2065438, all the train tickets sold at the ticket outlets have been adjusted to the new version.

20 15, 12, introduced by the railway department, there was no time node on February 2nd and 3rd of 12, and the website of 12306 accepted the passenger's mobile phone verification service at any time, and the communication between the website and the passenger's mobile phone was confirmed by sending short messages. Passengers will see the prompt when they buy tickets online for the first time recently. Within three days from the date of first ticket purchase, passengers can verify their mobile phones at any time at their convenience. At the same time, they can still buy tickets without verification within these three days. Tickets must be verified by mobile phone after 3 days.

Since Spring Festival travel rush began to sell tickets on October 26th, 20 1 15 10, as of February 26th 18+05, the railway department * * * sold a total of 700,000 train tickets, of which10 was passed. Since 20 1 1 launched online ticket purchase, the website of 12306 has sold 3.5 billion train tickets, which is convenient for the majority of passengers to travel. At present, the website of 12306 runs smoothly, the ticketing order is good, and the passenger ticketing experience is constantly improving.

From October 30th, 20 16 12306, a column of "dynamic information of remaining tickets" was added to the website, which displayed the information of remaining tickets of trains in key directions from the current day to the 4th day in a scrolling way, so as to facilitate passengers' direct inquiry, and the remaining ticket data was updated every half hour. Passengers can click on the number of train tickets remaining in the required direction on a certain day, and then go directly to the "Ticket Reservation" page to inquire about the details of the remaining tickets of each train in that direction and that date, or inquire about the remaining ticket information in other time periods during the pre-sale period and purchase tickets.

Since August 16 and 10, the daily ticketing time of 12306 website and "Railway 12306" mobile APP has been advanced from 7:00 to 6:00.

From April 6, 20 17, the direct payment service function of China Postal Savings Bank was added to the website of China Railway Customer Service Center, and the telephone number was 12306. Passengers holding China Postal Savings Bank Card can choose the "China Postal Savings Bank" button on the payment page to enter the online banking page when purchasing train tickets on 12306 website and mobile phone client. ? [

2017165438+1October 23rd, the wechat payment function of China Railway Customer Service Center 12306 website was put into trial operation, and the ticketing windows of major cities in China and ATM self-service ticket vending machines will gradually support wechat scanning code payment.

From 20 17 12 12, the pre-sale period of passenger train ticket network and telephone reservation for major national trunk lines will be restored for 30 days.

2. Main services

Passenger transport service

Air ticket booking

This function of China Railway Customer Service Center can be queried by arrival or train number, and it can also select the type and train number of stops to accurately query the ticket balance and book train tickets online.

Note: The website deals with passenger train ticket sales starting with "C", "D", "G", "Z", "T", "K", "A" and "Y". 1000 to 7598.

(Tickets for international passenger trains and round-trip passenger trains to and from Hong Kong will not be handled for the time being)

Since February 30th, 20 16, 16, the pre-sale period of tickets has been adjusted from 60 days to 30 days.

20 15 Spring Festival travel rush grabs tickets for booking.

From where? China Railway Corporation has learned that from 20 14 12 1, the pre-sale period of railway internet ticketing and telephone booking will be gradually extended from 20 days to 60 days. ① 65438+February 1, and the pre-sale period of Internet and telephone booking was extended from 20 days to 30 days; ② 65438+February 2 -6, and the pre-sale period is extended by 6 days every day compared with the previous day; ③ 65438+February 6th, and the pre-sale period is extended to 60 days; ④ 65438+February 7th, which will be released 60 days in advance.

Fare inquiry

This function can query the fare information of all stopped trains at each station, according to the arrival or number of trains, or select the type and number of stops for accurate query.

Remaining ticket inquiry

This function can query the remaining ticket information of all stopped trains at each station, according to the arrival or number of trains, or select the type and number of stopped trains for accurate query.

China Railway Customer Service Center (website 12306) added "dynamic information of remaining tickets" on the homepage.

Point of sale query

This function can query the name, address, contact telephone number, business hours, window number and other information of each ticket office, and can be queried by province, city and district.

Journey planning

This function can provide a variety of transit schemes, enter the departure city, arrival city, transit city (up to 5 transit cities) and transit date query.

Inquire later

This function can query the delay information of all stopped trains at each station.

cargo service

Freight business processing flow

Including the process of goods delivery, delivery work and content, and the process of goods arrival.

Freight business handling station

Including railway freight handling stations, container handling stations and dangerous goods handling stations.

Commodity name and freight list

Including railway transportation name list, railway freight rate list, railway construction fund rate list, etc.

Baggage service

Processing structure

Door-to-door handling structure, information about baggage handling stations.

Treatment process

Information about the shipping process and the delivery process.

Commercial relevance

Inquire about prohibited items and process relevant information.

Member service

introduce

China Railway Customer Service Center is implementing the "membership system" in a small scale, and the ticket of 100 yuan can be redeemed for up to 800 points.

The customer service staff of China Railway Customer Service Center (hereinafter referred to as "12306") confirmed to the reporter that the passengers who participated in the online prize-winning survey of railway passenger service quality questionnaire have earned points to become members.

Notes for Members of Railway Customer Service Center (hereinafter referred to as "Notes"), 12306 Customer Service confirmed the existence of this document. However, 12306 customer service said that it had not received the notice that the membership plan was fully pushed to all passengers.

According to the Notice, railway members are ordinary members, silver card members, gold card members and platinum card members from low to high, and different members will get points of different multiples such as 3, 5, 6 and 8 when purchasing tickets.

The calculation formula of ride integral is: ride integral = face fare × member grade integral multiple × fare conversion coefficient.

It is reported that the discount coefficient of tickets without discount is 1, and when the discount rate is greater than or equal to 90%, the discount coefficient is 0.8. When the discount rate is greater than or equal to 70% and less than 90%, the conversion coefficient is 0.5. When the discount rate is less than 70%, the conversion coefficient is 0. Based on this, it can be calculated that the train ticket of 100 yuan can be exchanged for 800 points at most.

It is reported that the accumulated points of 30,000-65,438+10,000 are silver card members, 65,438+10,000-300,000 are gold card members, and more than 300,000 are platinum card members.

The accumulated consumption points of the member account reach 65,438+00,000 points, that is, the first redemption qualification is obtained. At the time of exchange, 1 integral is equivalent to 0.0 1 RMB.

Consumption points can be used to exchange all railway train tickets (except international passenger trains, passenger trains to and from Hong Kong and trains limited by the website), railway value-added services or extended services.

12306 customer service said that some popular train tickets could not be exchanged. In this regard, Zhao Jian, a professor at Beijing Jiaotong University, believes that from the point of view that points cannot be exchanged for popular trains, points are mainly exchanged for high-speed trains and bullet trains with low passenger utilization. Business people who take high-speed trains and bullet trains will benefit from the frequent flyer program.

background

At the beginning of 20 12, Hu Yadong, vice minister of the Ministry of Railways, said at the "20 12 Railway Transportation Work Conference" that the Ministry of Railways planned to launch a frequent flyer service plan on a pilot basis, and provide value-added services such as free tickets, VIP waiting, baggage handling and hotel accommodation through the accumulation and redemption of points.

At the end of May, 20 12 and 12306 websites published questionnaires on railway passenger service quality, and conducted online prize-winning surveys. As long as passengers participate in the questionnaire survey, they will have the opportunity to get points with the highest value of 654.38+10,000 yuan, and use the points to exchange train tickets. This is regarded as a precursor for the railway department to carry out the "frequent flyer program".

The Ministry of Railways said recently that two questionnaires have been completed and the third survey is in progress. Different from the previous two times, the instructions on the use of bonus points for award-winning passengers read: Please refer to the Notes for Members of Railway Customer Service Center for other rules on the use of bonus points.

According to the number of winners announced by China Railway Customer Service Center, 4,220 people have become members of Railway Customer Service Center.

automobile service

20 16 12 1, as the open interface of China railway 12306? The travel service partner of China Railway Customer Service Center has been launched. When users use the 12306 client to purchase train tickets, they can directly reserve the first bus and enjoy the one-stop travel service of "railway+network car".

Step 2 argue

At the beginning of 20 15 12, when some netizens logged on the website to book tickets, they found that the ticket purchase page was abnormal for a time, showing "Your operation frequency is too fast". The customer service of China Railway Corporation explained that this may be caused by users using the ticketing software, and it is also related to the large number of ticket buyers.

12306 customer service said that this abnormal situation is related to the browser. "It is not recommended to use 360 and Sogou browser. These browsers all have plug-ins for grabbing tickets, which are blocked by 12306, so there will be exceptions. " Customer service suggested that passengers can try to change IE browser. "At present, IE is stable. If this happens in IE browser, you can clear the history and cache and try it several times. " In addition, the customer service said that there are a large number of ticket buyers recently, and the website has certain pressure, which may also lead to abnormal situations. He reminded users that when logging in to official website to purchase tickets, it is best to directly enter the website address of "www. 12306.cn" in the address bar instead of logging in through search.

Li Tiejun, a mobile engineer of Cheetah, said that 12306 is mainly used to deal with scalpers and ticketing software. "Buying tickets in a crowded unit network is easy to be blocked. When this happens to individual users, should we decisively turn off the mobile phone? WiFi, use mobile phone data traffic to buy tickets online. If the ticket is blocked on the computer, in addition to using the proxy server, you have to try to connect to the mobile phone hotspot. "

Regarding the picture verification code, 12306 customer service said that the previous verification code was too simple, and the ticketing software could identify 1 000 times in1second, which was unfair to ordinary users. "The ticketing software has not broken the multi-picture verification code, indicating that it is still effective."

In view of the difficult-to-identify problems reflected by passengers, the railway department is reporting the situation to its superiors and making corresponding adjustment plans.