How to do a good job in public relations with customers

This is actually an art. To establish a good relationship with others, first of all, the two sides open their hearts to each other and get to know each other, or you know your customers and attack them in a targeted manner.

Communication is actually a kind of negotiation. If the two sides talk well, then continue to communicate. If they don't talk well, there is no need to continue talking.

Usually: I suggest you buy a book on negotiation psychology, and the two sides will communicate on the basis of mutual benefit, so that customers will feel that you are not so snobbish, think for customers everywhere, listen more and ask more questions. Sometimes you can give him proper guidance, avoid arguments, and don't belittle customers like "you are wrong" and "you can't". If you find a customer has a problem, you can affirm him first and then make suggestions.

Of course, there are many things in it. As long as you say more, you will be cooked. To keep the psychology that you can still be friends if you can't do business, slowly you will find that customers sometimes think of you;

Sometimes we will meet some customers who are difficult for us. These customers are actually good faces. If it is negotiated, it may be a big order. Don't bite the bullet and have the mentality to get this order done. Then step by step, let him finish what he is proud of and praise his customers more. Then according to the customer's personality defects, find out what the customer likes, make relevant plans and facilitate the transaction. This kind of customer has done it, and he will have repeat customers next time;

Some people just don't confirm or refuse. At this time, you should stand up and make decisions for them. When you talk about key links, you can use intimidation or encouragement to help customers realize their interests.

In fact, compared with many industries, these experiments are a gourd painting gourd ladle. Listen more, study more, listen to the telephone recordings of successful people and read more books. One day you will find yourself a successful lecturer.