I bought something at 00:07 a.m. on Double 11. The text message reminded me that the money has been paid. Why did it say unpaid? Call Tmall customer service.

Hello

The Taobao shopping has been paid, but it shows that it has not been paid. This is because the payment was made through online banking, and due to the busy network, the data is delayed.

Suggestions:

1. Wait a few minutes and then log in again to the payment status of the purchased item. If the transaction shows "Buyer has paid", then please wait for the seller to ship the goods.

2. If the transaction status always displays "Waiting for payment" and the bank card already has a deduction record, the system will generally automatically resume transaction payment before 18:00 on the next working day.

3. If the transaction is closed midway and the amount cannot be automatically paid to the transaction, the amount will be returned to the balance of the bank card or Alipay account. Please pay attention in due course.

Thank you for adopting